Retrain Your Brain: Get in the Right Groove

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I picked up the ringing phone the other day to hear these words from my friend’s mouth.

“I’ve got to do something about my brain,” she said plainly.

“Um, you could donate it to science,” I suggested, trying to be helpful.

“Well, yes,” she responded, “after I die.”

“Why wait that long?” I joked. “After all, how much do you really use it?”

We were laughing, but I knew exactly what she was talking about because I often feel the same way. I, too, need to do something about my brain, my brain that ruminates far too often, for far too long and leaves me stuck in long-ago places I don’t want to be. I swear if scientists removed the top of my head right now and took a look at my brain, there would be a deep groove worn in it from having thought the same self-defeating thoughts over and over (and over) again. Self-doubt and recrimination seem to be my default settings despite how much I focus on thinking positively. I read all the right books, follow all the right gurus and “like” every inspiring post on Facebook, and yet, some days, sometimes, I still revert to default and can think only of every mistake and misstep in my life.

Those who only know my outgoing, high-spirited side would probably be shocked to know how much energy I spend trying not to slide down the slippery slope of despair, grieving for all my real and imaginary crimes. Mild transgressions and errors in judgment that I wouldn’t dream of holding against someone else I see as unpardonable sins in myself. It seems to defy logic that I can so easily get myself up there on the hook, but find it completely impossible to let myself off it. When I’m in default mode I need someone else who can reach up with strong arms and gently unhook me from whatever rusty bit of regret or guilt from the past has snagged me and left me hanging. I need someone unafraid to wrest the distorted mirror out of my clenched hands and replace it with a clear one that reflects back a true image of who I am — an imperfect creature, full of flaws, yet eminently worthy and valuable.

That’s what my “brain friend” often does for me and I for her. (Note: At such times, it may appear to the untrained eye that we are just eating high-quality chocolate and/or frozen yogurt with sprinkles, but I assure you those two elements are key to establishing the proper therapeutic environment.) If you are among the rare few, those who never ever look back in longing, who never second guess so much as their choice of hot dog condiments, consider yourself generously blessed. From what I’ve seen, however, most of us do struggle with “woulda-coulda-shoulda” regrets from time to time. Most of us do need someone — a friend, a spouse, a counselor — to help pull our thoughts out of default. We need someone to help us broker a peace agreement with our past failings and put our focus on using the present to build a future we can someday look back on without regret.

If you are like me, someone with a natural inclination to self-blame and believe the best about everyone but yourself, you must fight extra hard to stay on-course with your thinking. Your brain friend can be there for you in your worst moments, but you have to take responsibility for yourself and your thoughts every day. Be honest with yourself. If you know that you find it hard to control negative thought patterns, then control your environment to eliminate as many triggers as possible. If a particular song or television show starts to pull you down, change the station. If a painful or troubling memory starts to replay in your mind, immediately short circuit it by doing something physical to distract yourself. Take a short walk, get a drink of water, file your nails. (If you’re a guy, I guess you could just clip them!) Then commit to consciously replacing each negative thought with a positive one about yourself, about the hope the future holds. You have the power to redirect your thoughts, but you must be firm with yourself and follow through.

It may seem unnatural and forced at first, but little by little, good thought by good thought, you can lay down a new track and create an entirely new default setting for your brain. With each positive thought, that new track will deepen and widen, and the old one, the one born of self-doubt and fear, will begin to fill in from neglect and lack of use. And that, I believe, is what’s called really being in the groove!

Photo: Ansonde via Depositphotos

This post originally appeared on leegaitan.com

How to 'Listen Loudly': 3 Steps to Increasing Customer Engagement

Listening loudly is one of my favorite phrases when it comes to the process of customer engagement. Listening loudly is self-explanatory — it’s about having your ears open instead of your lips flapping — and it’s one of the most overlooked factors in business success!

What do you do to engage your customers? If you’re like 9 out of 10 business owners I talk to, you probably send newsletters, blog, post on social media, etc. These are all great ways to get your customers involved, but they’re much more about speaking loudly rather than listening loudly.

Step 1: Know What People Are Saying About You

Listening loudly is about much more than just paying attention to what people say to you in person. When you listen loudly, you need to open your ears in many areas to find out what people are saying about you, your product and services, and your company.

How would you answer the following questions?

  • What are your clients saying about you?
  • What are your prospects saying about you?
  • What do others have to say about you online — in social media or other online forums?
  • How are people responding to your online presence — blogs, articles, videos, etc.?

If you can’t honestly answer these questions, it’s time to start listening loudly. And if you think you already know the answers, your work doesn’t stop there — listening is a continual learning process, not a one-time event.

Cyberspace is a great platform for you to see what others are saying about you so you can adjust your business accordingly. But if you’re ready to take this to the next level, start reaching out to people for information rather than just seeking it with a Google search.

Encourage your followers to leave comments on your blog, ask website visitors for their opinion, and let others know you’re open to questions.

Step 2: Ask Your Customers for Feedback
I know this one can be challenging because it feels so… personal.

Asking customers for feedback is a great way for you to find out where your organization is thriving (if you don’t already know), as well as what needs improvement.

Here are several sample questions to get started:

  • What are we doing really well?
  • What could we be doing that we aren’t?
  • If something happened that didn’t meet your expectations, what would you have done differently?
  • What would you like to see more of from our company? Less of?
  • What would make your experience with us a 10 out of 10?
  • Can you name one thing that would have made your experience with us even better?

Step 3: Ask the ONE Question that WILL Impact your Business…

If you’ve mastered asking for feedback, your next step — uncomfortable as it may be — is to ask “why not?” when someone does not purchase your product or service. Asking this simple question can have a major influence on your business.

When someone doesn’t make a purchase, the reason is rarely ever time or money. I usually see two “deeper” reasons:

  • You did not meet the customer’s needs in some way.
  • You did not adequately relay the value to the customer.

A client of mine once shared that one of his customers only bought a single product, while most others bought multiple products from him. When I asked him why this was so, he didn’t have an answer.

My suggestion was for him to call his client and find out the answer to the “why not?” question. He was a bit concerned that this might annoy his customer, or at worst, that the customer might stop buying from him altogether.

He made the call and the results weren’t at all what he expected. The customer’s response was, “I don’t know what else you have that I need.”

Because my client had given his customer a product catalog, he assumed the customer knew what other products were offered. In the end, my client met with his customer to better understand his needs and to share what other products might be a good fit.

The result? New sales that would not have happened if my client had not made that initial call.

It’s very easy to become so engrossed with your business that you make assumptions — forgetting that your clients (and prospects) are not as well-versed as you are.

When you ask questions like these, you gain valuable knowledge into potential changes for customer service, product innovations, cost reduction, synergies – and even insights into what your competitors might be doing.

Think about this: people generally like to help and feel involved. When you involve your clients and prospects, it’s easier and less time consuming than dealing with complaints and people leaving you to work with your competitors instead.

Bottom line: Asking questions and listening loudly is good for your bottom line.

Tell me (and be honest!) — do you listen loudly? If you do, what strategy do you use to give you the greatest amount of feedback from your clients or customers?

Case Before Supreme Court Threatens Fair Housing Policy That Protects Victims of Domestic Violence

One in four women will experience domestic violence in her lifetime, and finding or remaining in safe, affordable housing is critical to surviving that trauma. Discriminatory housing policies often stand in the way of overcoming abusive relationships and finding a safe, healthy place to live. Ninety-five percent of domestic violence cases involve female victims of male partners, and every one of those women should have the right to choose where to live, without consideration of any domestic violence she has experienced. Current law protects victims of domestic violence to ensure they can find safe housing in the community they want to live in, but the Supreme Court is hearing a case this week that could overturn this law, putting these women and children at risk.

More than 60% of domestic violence incidents happen at home, and discriminatory policies that make remaining in affordable housing difficult for families that experience domestic violence are all too common. Many apartment leases contain provisions that threaten eviction under “zero-tolerance for violence” policies and rules that prohibit “any crime” or use of the dwelling for “unlawful or offensive purposes.” The obvious reason for these policies is to maintain the health and safety of rental communities, but an unintended consequence is that these policies threaten the survival of victims of domestic violence and their children. In fact, nationally, 11% of evictions involve victims of domestic violence who are evicted due to abuse.

In practice, women in rental housing who experience violence at the hands of their partners are faced with an impossible choice: call the police and be evicted, or submit to the abusive relationship. Many times, women do not even have that choice as the violence is witnessed or reported to police by neighbors or landlords. When faced with eviction, domestic violence survivors run the risk of homelessness and unemployment. Between 22 and 50 percent of homeless women report that their homelessness is a direct result of domestic violence, and in Minnesota 46 percent of homeless women reported they had stayed in abusive relationships in the past because they had nowhere to go. Studies suggest that as many as 27 percent of victims experience job loss directly resulting from domestic violence. According to reports, 47 percent of homeless school-aged children and a third of children under the age of five have witnessed domestic violence in their families.

The federal Fair Housing Act prohibits housing discrimination based on many factors, including gender and the presence of children in a family. Currently, victims of housing discrimination may bring a complaint when there is evidence that a housing provider intended to discriminate, or when a practice or policy that is not intentionally discriminatory has a negative, or “disparate,” impact on a particular group of people. The disparate impact provision of the Fair Housing Act has been used to protect women who are survivors of domestic violence and their children from housing discrimination. The disparate impact doctrine makes clear that landlords should choose policies that achieve their intended goals but that do not unfairly and unnecessarily harm women, families with children, and other people protected by the Fair Housing Act. Unfortunately, this very mechanism used to protect female survivors of domestic violence and their children is at risk in a case being heard before the Supreme Court on January 21.

The YWCA has a long tradition of supporting civil rights that empower women and eliminate racism. As the largest network of domestic violence shelters around the country serving nearly 1 million women and children annually, we are committed to supporting anti-violence policies and programs that protect survivors of domestic violence. In 2012, 46 percent of YWCAs provided supportive housing programs that benefited homeless women and their families, teen mothers, and those suffering from substance abuse or mental illness. Our shelters are places women can go to free themselves from abusive relationships, keep their children safe from their abusers, and transition into secure and independent living situations. We have advocated for the strongest protections for women and children, including those that defend against housing discrimination and the threat of homelessness. The Fair Housing Act contains a critical tool that helps keep women and their children safe from homelessness or from falling back into the hands of their abuser.

By eliminating the disparate impact provisions of the Fair Housing Act, the Supreme Court would be responsible for putting the lives of women and children who experience domestic violence back into the hands of danger. The YWCA strongly urges the Supreme Court to make the right decision and uphold the disparate impact provision of the Fair Housing Act.

Aged Cast of Scooby-Doo Could Still Solve Mysteries

The best part about animated shows is that the characters never age. They stay the same age so the writers don’t have to try to work in story lines about them growing up and ruin the show. Scooby-Doo is a perfect example of this. That show has been around for decades now and they still look the same.

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Have you ever wondered what those meddling kids would look like if they did grow old? Me neither. Still it’s interesting to think of what they would look like now. Check out these images by Dan Meth and Bob Wick which envision the gang aging like real people do.

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Daphne looks good for an old lady and it seems Fred ditched that terrible ascot at some point. Shaggy is still the unkempt stoner we all remember. Scrappy would be as annoying as ever I’d wager, would probably be around still because annoying people seem to live forever. Sadly, Scooby would be long gone.

[via Buzzfeed]

Want To Stay Safe During Poker Games? Use Bullet Proof Cards

Bullet Proof CardsWith all of the computer card games and online gaming websites, it is amazing that the plain old standard deck of playing cards still exists. But there are things that playing cards in person can’t be done on the computer — like bluffing and reading tells. So how do you update cards for life in the modern world? Make them bullet-proof of course.

Nerf's New Blaster Puts Four Spinning Barrels Inside a Spinning Barrel

Nerf's New Blaster Puts Four Spinning Barrels Inside a Spinning Barrel

If you’re going to call a toy blaster the ‘Doominator’ it better deliver on a sense of despair and foreboding—at least for those on the wrong end of the barrel. And it looks like Nerf has done just that because its latest creation features a set of four dart-laden spinning barrels that revolve around a larger spinning barrel to deliver a near-endless barrage of foam projectiles.

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Amazon's Gold Box Forum Is a Beautiful Pocket of Internet Insanity

Amazon's Gold Box Forum Is a Beautiful Pocket of Internet Insanity

It’s an inviolable rule of the internet that if you provide people with a place to type words in public, chaos will follow close behind. Nowhere is this more true than the Amazon Gold Box forum, one of the internet’s more delightful clearinghouses of crazy.

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Why Leatherman's Multitool Bracelet Is Beautiful But Useless

Why Leatherman's Multitool Bracelet Is Beautiful But Useless

A multitool you can wear on your wrist? Neat! But, will it actually be useful as, you know, a tool? I don’t think so. This is manly wrist fashion, not a genuinely useful wearable.

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GoFundMe Is a Great Way to Scam People

GoFundMe Is a Great Way to Scam People

I’m not the morality police over here, but I’m just gonna go ahead and say that people should not scam each other. Think of a scam free world! We would be free to trust unlucky Nigerian princes and Publisher’s Clearing House. So, first of all: Don’t rip people off. It’s rude. But if you were going to perpetuate a scam, crowdfunding platform GoFundMe is a great way to do so.

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Microsoft rolls out new Windows 10 preview with Cortana and Continuum

We spent a decent chunk of our Wednesday getting a load of what Microsoft’s added to Windows 10 since the last time we saw it, and now the bravest among you can take (most of) that new stuff for a spin. The company launched the next build of the Wind…