Comcast-TWC Would Be a Monopoly, But That Probably Won't Stop It

Comcast-TWC Would Be a Monopoly, But That Probably Won't Stop It

The proposed $45.2 billion acquisition of Time Warner Cable by Comcast—the nation’s two largest cable and home Internet providers—has once again raised the specter of monopoly control over yet another American utility. Are these fears overblown? Nope! It’s really that bad.

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Your Worst Customer Service Horror Stories

Your Worst Customer Service Horror Stories

While my own Verizon horror story did work out in the end (replacement phone received, $500 penalty avoided, woohoo), not many people have a globe-spanning soapbox like Gizmodo upon which to kvetch. Here are ten of the most stupendously terrible cases of customer service our readers have had to endure.

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My Own Personal Verizon Horror Story

My Own Personal Verizon Horror Story

Customer service is clearly a dying art, as flesh and blood humans are replaced by automated, voice-activated menus and self-checkouts. Everyone’s got their own personal horror story trying to fight back against the cold incompetence. This is mine.

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