According to a study conducted by Yano Research, the commodity home delivery market rose 4% between 2007 and 2008 reaching a worth of over 1.5 trillion yen (about USD15.6 billion). Moreover, the value of “net super” orders (groceries ordered over the internet) reached 23 billion yen in the same year—1.7 times the value of the previous year. The growing elderly population and increasing number households where both partners work are cited as reasons for presumed market growth.

While convenience is obviously key, a number of customers concerned with food safety are using the internet to order food directly from organic and pesticide free foodstuff producers. Orders of this nature (following recent scares about tainted food from China) rose an impressive 12.6%. Yano anticipates that the general commodity delivery market will rise to 1.8 trillion yen (about USD18.8 billion) by 2013, of which 46.8 billion yen (about USD488 million) will be organic foodstuffs.
While most major national grocery store chains have “net super” components, other service providers are rising to the occasion. Once such example is the fashionable Kunitachi Farm. Originally a restaurant in suburban Tokyo that sources ingredients from nearby farms, the brand has expanded to include a net store on Rakuten, Japan’s enormous, all-encompassing net mall. Shoppers to the site can see pictures and profiles of the farmers who bring the food to the table, adding a new element to the food preparation process.

While some may lament that solitary shopping online means that neighbors will no longer meet and interact at local markets, a few web services actually have a community element built in. A popular example is the Co-op supermarket chain online Pal System that allows neighbors to form community purchasing groups, saving money on bulk purchases and receiving free shipping. To date, over a million shoppers around the country are enrolled in the Pal System.
Trend Potential
Online grocery shopping rises to the occasion, meeting the needs of consumers valuing not only convenience but, increasingly, food safety. Meanwhile key sites show how a community element can be included, demonstrating that net shopping need not necessarily be anti-social.