Oct 05

Distro Issue 60: Infinitec’s rebirth gets Kickstarted in the Dubai desert

Posted in: Today's Chili

Distro Issue 60 Infinitec's rebirth gets Kickstarted in the Dubai Desert

Another week has come to a close and that signals the arrival of a brand spanking new issue of our weekly e-magazine. This time out, Darren Murph makes the trek to the United Arab Emirates to chat with Ahmad Zahran about how crowd sourcing has jumpstarted his company, Infinitec, for a second time. We also pay a visit to to the Paris Auto Show to take a gander at the latest in transportation tech, while Amazon’s Kindle Paperwhite and the Samsung Galaxy S Relay 4G get the full review treatment. “Eyes-on” tackles a suitcase full of sound, “Weekly Stat” offers a look at data consumption amongst Android users and NVIDIA’s Nick Stam tells all in the Q&A. Grab a spot in your favorite reading chair because the latest issue is just a few clicks away.

Distro Issue 60 PDF
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Distro Issue 60: Infinitec’s rebirth gets Kickstarted in the Dubai desert originally appeared on Engadget on Fri, 05 Oct 2012 09:30:00 EDT. Please see our terms for use of feeds.

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Sep 24

The extremes of technology customer service: how common sense and empathy create unmatched loyalty

Posted in: Today's Chili

The extremes of technology customer service how common sense and empathy create unmatched loyalty

Allow me to explain how two discussions started off in very similar ways, and ended… shall we say, differently. This is me, attempting to muster any sort of pleasantness in my voice at some ungodly hour of the morning on a Google Voice connection from Dubai back to the US:

“Hey! I’m having to cut a trip short due to an emergency back home. I actually purchased a trip protection plan when I checked out online — would it be possible to provide a refund for this flight now that I need to cancel it?”

From here, I was told that this was too vague. That I would need medical proof of an injury or illness, and that if it were a pre-existing condition — something like reoccurring cancer — that simply wouldn’t do. Oh, and if it’s a home emergency, you’ll need proof from your home insurance company that your abode is “uninhabitable.”

“So… I’m basically hosed here? This trip protection plan doesn’t really protect very much, does it?”

“… Do you want to file the claim?”

“No. That’s okay. Thanks for your time.”

It doesn’t have to be this way.

Continue reading The extremes of technology customer service: how common sense and empathy create unmatched loyalty

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The extremes of technology customer service: how common sense and empathy create unmatched loyalty originally appeared on Engadget on Mon, 24 Sep 2012 12:20:00 EDT. Please see our terms for use of feeds.

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