Hasta La Gadget!

So, we just spoke with Apple and got the straight dirt on the reception issues that have been plaguing users today… and it’s a little surprising. In essence, Apple cops to the fact there are reception issues with the new iPhone — namely, that if you cover the bottom-left corner of the phone and bridge the gap between the notch there with your naked flesh, you could see some signal degradation. Yes, you read that right: it’s not a software or production issue, simply a matter of the physical location of your hand in regards to the phone’s antenna. The company’s suggested fix? Move your hand position, or get a case which covers that part of the phone, thus breaking contact. As you can see in the email above which just arrived in our tip box, this is a sentiment which runs pretty high at the company. Here’s the official statement:

Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.

We know what you’re thinking, and we’re thinking it too: this sounds crazy. Essentially, Apple is saying that the problem is how you hold your phone, and that the solution is to change that habit, or buy one of their cases. Admittedly, this isn’t a problem that exists only for the iPhone 4 — we’ve seen reports of the same behavior on previous generations (the 3G and 3GS), and there is a running thread about this problem with the Nexus One. While it is definitely true that interference is an unavoidable problem, we can’t help feeling like this is really a bit of bad design. If the only answer is to move your hand, why didn’t Apple just move the antenna position? What we can say without question is that in our testing of the phone, we had improved reception and fewer dropped calls than we experienced with the last generation, and we never noticed this issue. Additionally, when using a bumper we can’t recreate the signal loss. So, now we have an answer… all we’re wondering is whether or not the company will start handing out bumpers pro-bono to those who are experiencing problems. It certainly seems like the right thing to do.

Update: To add a little perspective, check out a video from 2008 after the break showing the same issue with the now-ancient iPhone 3G (thanks Inge).

Continue reading Apple responds to iPhone 4 reception issues: you’re holding the phone the wrong way

Apple responds to iPhone 4 reception issues: you’re holding the phone the wrong way originally appeared on Engadget on Thu, 24 Jun 2010 20:07:00 EDT. Please see our terms for use of feeds.

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Whether you were lucky enough to score an early delivery, blazed through a pre-order reservation line, or camped out all night, you’re going to want to take full advantage of your hard-won new iPhone 4 once you get it home. As we said in our review, the core experience of using an iPhone hasn’t changed too dramatically with iOS 4 and the new hardware — it’s instead been refined and extended with some new capabilities. That means you’ll need to poke around a little and download some updated apps to really see all the benefits — there’s some fun stuff to uncover. So without further ado, let’s run down the list of things to try and do with your new iPhone, as well as highlight some essential apps that’ll let you get the most out of your new toy. Read on!

Continue reading Okay, you’ve got an iPhone 4 — now what?

Okay, you’ve got an iPhone 4 — now what? originally appeared on Engadget on Thu, 24 Jun 2010 16:54:00 EDT. Please see our terms for use of feeds.

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From the London store

Welcome to the latest installment of our annual tradition: the iPhone launch day queue experience in pictorial form. London’s getting the party started early (not as early as some, admittedly) with a sizable crowd turning the corner from the Apple Store at Regent Street, but we’ll keep this post updated with imagery from all over the place. Wouldn’t mind if you helped us out with a few of your own pics, either. You know where to send them in by now, and once you’ve done that, feel free to slide past the break to see how everyone else is doing it.

Update: Now with reports from San Francisco!

Update 2: NY joins the fray!

Update 3: We added some of the more interesting reader-submitted stories.

Update 4: Reports from Palo Alto and San Jose, California!

Update 5: London’s doors have swung open and we’re now busy activating our brand new Apple phones.

Update 6: Woz and his Segway make their regular appearance at the San Jose Valley Fair Apple Store.

Update 7: We’re adding a bunch of reader reports. Even as Apple opens its doors to pre-orderers in the US, the lines remain crazy.

Update 8: Apple serving fries in Chicago!

Update 9: We’ve added our London video that was intended for the latest Engadget Show. Enjoy!

Continue reading iPhone 4 launch day line watch (update: Woz in action)

iPhone 4 launch day line watch (update: Woz in action) originally appeared on Engadget on Thu, 24 Jun 2010 11:36:00 EDT. Please see our terms for use of feeds.

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We’re starting to hear a few reports of the dreaded yellow spots disappearing from the iPhone 4’s display after a day or so of use. Interestingly, someone posting on the AppleInsider forums seems to know why:

Apple is using a bonding agent called Organofunctional Silane Z-6011 to bond the layers of glass. Apparently, Apple (or more likely Foxconn) is shipping these products so quickly that the evaporation process is not complete. However, after one or two days of use, especially with the screen on, will complete the evaporation process and the yellow “blotches” will disappear. How do I know? I was involved in pitching Z-6011 to Apple.

If this can be trusted, it’s very good news for those afflicted — though hopefully Apple will keep to its usually painless replacement policy for defective phones either way. We are still seeing some mentions of the spots sticking around, fading in and out based on the heat of the phone, but we’ll give it another day or two to really see how much of a problem is going to be. Let us know how yours fares.

[Thanks to everyone who sent this in]

iPhone 4’s yellow spot issue goes away with a bit of time? originally appeared on Engadget on Thu, 24 Jun 2010 10:23:00 EDT. Please see our terms for use of feeds.

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What’s more annoying than spending hours lining up for a shiny new gadget? Learning that your precious phone can’t actually connect to the network. Well, depending on how you hold it — word has it that the iPhone 4’s bottom-left corner isn’t playing nice with your skin. If you recall from the keynote, that’s where the Bluetooth / WiFi / GPS antenna meets its GSM / UMTS counterpart. So we decided to test on two brand new iPhone 4 handsets purchased today in the UK.

One iPhone 4 demonstrated the issue everytime it was held in our left hand (as a right-handed person is apt to do) so that our palm was essentially bridging the two antennas. You can see that in the video after the break. Bridging the two with a finger tip, however, didn’t cause any issues with the reported reception. If we had to guess, we’d say that our conductive skin was acting to detune the antenna — in fact, we’ve already managed to slowly kill two calls that way so it’s not just an issue with the software erroneously reporting an incorrect signal strength. That said, we had no issues when Apple’s $29 rubber bumper accessory (given to us free for standing in line) was attached, creating a buffer between our palm and the antennas. Our second UK-purchased iPhone 4 was fine, showing none of these handling symptoms. See the video evidence after the break including Insanely Great Mac’s version which got us to worrying in the first place.

P.S. Don’t forget to take our poll and let us know if you’re seeing both the yellow spots / stripes and reception issues. Unfortunately, we’re suffering from both flaws which is not a good sign for quality control on this first batch of Apple handsets.

P.P.S. Since some of you are asking, our review unit showed none of these issues.

Update: Apple responds to the issue, and boy, it’s a doozy.

Continue reading Some iPhone 4 models dropping calls when held left-handed, including ours (Update: Apple responds)

Some iPhone 4 models dropping calls when held left-handed, including ours (Update: Apple responds) originally appeared on Engadget on Thu, 24 Jun 2010 07:53:00 EDT. Please see our terms for use of feeds.

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