AWS outage brings Netflix down for some devices on Christmas Eve (update: back up!)

AWS outage brings Netflix down for some devices on Christmas Eve

Has an evening with National Lampoon’s Christmas Vacation become an annual holiday tradition? Or perhaps you enjoy a pre-present thrill, courtesy of Tim Burton’s The Nightmare Before Christmas. Whatever the flick, there’s a good chance you won’t be watching it on Netflix Instant Streaming tonight, reportedly due to an outage over at Amazon Web Services. Netflix cloud architect Adrian Cockroft is on the case, explaining on Twitter that the interruption will affect only certain devices — while we’re not quite sure which gadgets are currently down, we have received reports that gaming consoles and connected TVs have gone offline. Netflix, for its part, has also taken to Twitter to apologize for the outage, suggesting that you follow the as-yet-silent @Netflixhelps account for updates.

[Thanks to everyone who sent this in]

Update: As of 11:45AM ET on 12/25, nearly 20 hours after Netflix began tweeting about a service interruption, the company has confirmed that streaming has been restored.

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Via: Gigaom

Source: Netflix (Twitter), Adrian Cockroft (Twitter)

Google services grind to a halt in China, political transition suspected as the culprit (update)

Great Firewall of China hits Google

As eagerly as Google has gone through routing acrobatics to minimize the Chinese government’s ability to censor and spy on its its services, it’s still at the mercy of the Great Firewall. The company might have just run head-first into the bricks as of Friday. As confirmed by some of our own staff, all of Google’s services stopped working in China for at least the better part of a day despite the search firm verifying that everything was in good working order. Officials haven’t confirmed that anything was afoot, but it’s easy to raise the specter of possible censorship given local political maneuvering. The once-a-decade Communist Party Congress began on Thursday, and the establishment may have wanted to cut off a relatively unfiltered line of communication for dissidents during a transition of power. We’re hearing that access may have ameliorated in at least parts of the country, which would be a pleasant surprise — not that a sudden improvement in service will cheer up those who know they still face a backlog.

Update: As SlashGear notes, Computerworld / IDG has reported that Google’s services were up and running in country again after about 12 hours of being inaccessible. Official details on the blocking are still slim as ever (and will likely remain as such) about the happenings, but you can click through the links above for more in the meantime.

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Google services grind to a halt in China, political transition suspected as the culprit (update) originally appeared on Engadget on Sat, 10 Nov 2012 00:14:00 EDT. Please see our terms for use of feeds.

Permalink Computerworld  |  sourceGoogle Transparency Report  | Email this | Comments

Google services grind to a halt in China, political transition suspected as the culprit

Great Firewall of China hits Google

As eagerly as Google has gone through routing acrobatics to minimize the Chinese government’s ability to censor and spy on its its services, it’s still at the mercy of the Great Firewall. The company might have just run head-first into the bricks as of Friday. As confirmed by some of our own staff, all of Google’s services stopped working in China for at least the better part of a day despite the search firm verifying that everything was in good working order. Officials haven’t confirmed that anything was afoot, but it’s easy to raise the specter of possible censorship given local political maneuvering. The once-a-decade Communist Party Congress began on Thursday, and the establishment may have wanted to cut off a relatively unfiltered line of communication for dissidents during a transition of power. We’re hearing that access may have ameliorated in at least parts of the country, which would be a pleasant surprise — not that a sudden improvement in service will cheer up those who know they still face a backlog.

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Google services grind to a halt in China, political transition suspected as the culprit originally appeared on Engadget on Sat, 10 Nov 2012 00:14:00 EDT. Please see our terms for use of feeds.

Permalink Computerworld  |  sourceGoogle Transparency Report  | Email this | Comments

Apple iMessage sees second outage in a week, iTunes UK follows suit (update: back up, in theory)

Apple iMessage sees second outage in a week, iTunes UK follows suit

Apple may have a lot of iMessage users, but it has also had its share of teething troubles as the chat service (and iCloud) grows. That’s certainly been true this month: Apple has confirmed that, for the second time in a week, iMessage is down for at least some users. There’s a real chance those conversations won’t go through unless it’s between iPhone users that can try SMS. More pressing for anyone in the UK is a wider iTunes outage, as we’ve heard multiple reports of the app and media repository being inaccessible in the country no matter what device they use. We’ve reached out to Apple and will update if there’s an explanation or a repair schedule for either outage. For now, we’d suggest that iMessage lovers communicate through social networks and passive-aggressive word choices in Letterpress.

[Thanks to everyone who sent this in]

Update: And no sooner than we post than Apple has iMessage back up and running. Let us know through tips if you’re still having iMessage or iTunes UK trouble, however.

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Apple iMessage sees second outage in a week, iTunes UK follows suit (update: back up, in theory) originally appeared on Engadget on Tue, 30 Oct 2012 18:44:00 EDT. Please see our terms for use of feeds.

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It’s not just you: Sprint cell phone service is down in Washington and Oregon

When cell phone service goes down, the whole world goes haywire. Today, Sprint’s often-spotty service went totally down in the Pacific Northwest, and as a result Sprint subscribers in Portland and Seattle can’t make calls. That’s not all, though. Alaska Airlines is also reporting that the outage also affects thier internal systems, so they can’t check passengers in. They’ve had to delay flights. Sprint’s official word is that it’s a fiber cut:

Due to a fiber cut in the Pacific northwest, you may have issues making or receiving calls, or accessing data services if you are in the Minnesota, Washington, or Oregon areas. The issue has been identified and crews are working diligently to correct the problem. We apologize for any inconvenience this may have caused.

Are you experiencing issues with Sprint cell phone service?

By Ubergizmo. Related articles: Nationwide texting outage for Sprint subscribers?, Ditch your random phone number for a easy to remember **HANDLE,

Sprint network outage leads to flight delays with Alaska Airlines

Sprint network outage leads to flight delays with Alaska Airlines

A network outage that leaves folks without data for a few hours is one thing, but some Sprint problems today are causing some bigger issues than usual in one part of the US. Alaska Airlines is reporting flight delays at several airports, including Portland International Airport, as a result of the outage that is says began at 7:30AM Pacific time when a fiber cable was cut in Wisconsin. The AP is further reporting that Alaska Airlines President and CEO Brad Tilden says the airline expects to have a full resolution by 5PM local time, and that it may have a partial solution by noon. The reports that we’ve received from Sprint users also suggest that the outage is largely confined to the Northwest.

[Thanks to everyone who sent this in]

Update: We’ve gotten an official statement from a Sprint spokesperson on the matter, confirming that two separate fiber cuts have disrupted service in parts of Oregon, Washington and Northern California. The complete statement is as follows:

Some Sprint customers in parts of Oregon, Washington and Northern California are experiencing a disruption in data and voice services. This is the result of two separate fiber cuts on Sprint’s network in the northwestern and midwestern U.S. Sprint network technicians are working to repair these cuts and re-route network traffic so service can be restored as soon as possible.

Update 2: Alaska Airlines says its flights are now running close to normal. Travelers, rejoice!

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Sprint network outage leads to flight delays with Alaska Airlines originally appeared on Engadget on Mon, 08 Oct 2012 13:49:00 EDT. Please see our terms for use of feeds.

Permalink Yahoo News  |  sourceAlaska Airlines, MyNorthwest  | Email this | Comments

BlackBerry outage affecting users in Europe, Middle East and Africa (update: service restored?)

BlackBerry outage affecting users in Europe, Middle East and Africa

While the two events are entirely unrelated, a major service outage coinciding with potentially the biggest mobile of the year hitting stores worldwide is just plain old unlucky. Users of RIM’s BlackBerry service in the EMEA region are at the wrong end of a network problem affecting BBM, email and internet. At the moment it doesn’t appear to be of the vast and crippling scale as last time, but small consolation if you’re one of the unlucky ones. RIM has acknowledged the issue, and you can bet the farm on the fact there is more than a handful of slightly stressed engineers on the case, hoping to keep customers from making that impulse purchase. Let us know in the comments if you’re affected.

Update: We’ve just received this official statement from RIM in the UK:

Our apologies to any customers impacted by the BlackBerry service issue today. We can confirm that services have been restored and are now operating normally.”

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BlackBerry outage affecting users in Europe, Middle East and Africa (update: service restored?) originally appeared on Engadget on Fri, 21 Sep 2012 06:55:00 EDT. Please see our terms for use of feeds.

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Apple iMessage outage happened earlier this morning

Apple’s instant messaging service, iMessage, was said to have experienced outage issues worldwide instead of it being a local occurrence, and it certainly contradicts the “All Clear” condition on its iCloud status website. The service outage is not a long and sustained one, but rather, one that happens sporadically. (more…)

By Ubergizmo. Related articles: AT&T’s CEO thinks iMessage and Skype are disruptive business models, Verizon explains recent outages,

Go Daddy: yesterday’s outage resolved, ‘was not a hack’

According to domain registrar Go Daddy, things are back to normal after yesterday’s massive outage. The company noted that service outages started at around 1PM ET, with service being “fully restored” by 7PM. Contrary to claims of an attack from hackers, the company’s interim CEO Scott Wagner insists that the outage “was not a ‘hack’ and it was not a denial of service attack (DDoS).” Instead, Go Daddy is chalking the problem up to “a series of internal network events that corrupted router data tables,” adding that the company has taken steps to avoid a repeat of the problem. According to Wagner, data was never at risk during yesterday’s issue.

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Go Daddy: yesterday’s outage resolved, ‘was not a hack’ originally appeared on Engadget on Tue, 11 Sep 2012 12:40:00 EDT. Please see our terms for use of feeds.

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GoDaddy acknowledges issues with sites, is ‘working on it’ (Update: DNS switched to VeriSign, ‘most’ customers back online)

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GoDaddy looks to be having a rough one today. Users are complaining of issues with sites and email addresses tied to the popular and oft-controversial domain registrar. For the moment, GoDaddy’s own site appears to be working just fine, though the company has acknowledge its woes via Twitter, noting, “we’re aware of the trouble people are having with our site. We’re working on it.” According to TechCrunch, the outage has affected “millions of sites.”

Update: The company still hasn’t commented on the source of the outage, but a tweet indicates “most customer hosted sites back online…no customer data compromised” Meanwhile, Wired notes GoDaddy has switched from self hosting DNS servers to those of its competitor, VeriSign.

[Thanks to everyone who sent this in]

Continue reading GoDaddy acknowledges issues with sites, is ‘working on it’ (Update: DNS switched to VeriSign, ‘most’ customers back online)

GoDaddy acknowledges issues with sites, is ‘working on it’ (Update: DNS switched to VeriSign, ‘most’ customers back online) originally appeared on Engadget on Mon, 10 Sep 2012 14:46:00 EDT. Please see our terms for use of feeds.

Permalink TechCrunch  |  sourceTwitter, GoDaddy (Twitter)  | Email this | Comments