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A welcome bit of news for globe trotters, as Apple is widening the safety net of AppleCare+ to include hardware repair or replacement while abroad. According to a leaked support document obtained by Sonny Dickinson, replacement coverage for the iPhone will become effective on September 27th. Separately, customers may also initiate repairs of the iPhone, iPad, iPod, Mac, Apple display and Apple TV while traveling. This move follows a recent expansion of AppleCare+ within western Europe, and easily beats Apple’s previous requirement that customers initiate repairs in the same country where AppleCare+ was first purchased. As an important caveat, Apple isn’t guaranteeing that model-specific replacement hardware will be available in all countries, but this is a step in the right direction.

Filed under: Cellphones, Mobile, Apple

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Via: TechCrunch

Source: @SonnyDickinson (Twitter), 9to5Mac, Apple

Bummed because your Galaxy S4 Active didn’t hold up as advertised while you were swimming laps? Well, it seems like Samsung and AT&T may be offering a solution: a chance to exchange those water-logged handsets. Thanks to a tipster, Phone Arena has learned that the swap will take place, but only for handsets purchased directly from the carrier or its retail shops. That’s right, even if the smartphone in question’s Liquid Damage Indicator (LDI) has turned positive, it’s still covered. Those who have suffered physical damage, though, will still be forced to consult the usual channels for a replacement. We’ve reached out to AT&T for confirmation and we’ll be sure to update here once we catch a reply.

Update: AT&T has confirmed to us that the exchange program exists, but we’re still awaiting details on how exactly consumers will be able to make the swap.

Filed under: Cellphones, Samsung, AT&T

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Source: Phone Arena

Last year, faulty 1TB Seagate drives living in 21.5-inch and 27-inch iMacs purchased between May and July of 2011 were at the heart of Apple’s HDD replacement program. Now, Cupertino has extended the initiative to encompass rigs sold between October 2009 and July 2011. Customers with an affected iMac are eligible to receive a free drive until April 12, 2013 or for three years after their desktop’s original purchase date. Curious if your machine contains an afflicted hard drive? Simply visit the source link below and plug in your computer’s serial number to find out. If you do need a replacement, an Apple Store or authorized service center will be happy to help — just remember to back up your drive before parting with it.

Filed under: Apple

Apple extends 1TB Seagate HDD replacement program to cover additional iMacs originally appeared on Engadget on Sun, 14 Oct 2012 20:28:00 EDT. Please see our terms for use of feeds.

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