Realtime restaurant status app means you’ll never have to wait in line again
Posted in: Today's ChiliThis system, developed for restaurant chains, collects restaurant status data in real time, and shows app users which restaurants have seating available. The RealtimeManager software from Science Works’ was released in November 2012.
Most POS systems collect data when customers are ready to pay their bill, but this system accumulates data as the customers are ordering, allowing the restaurant manager or chain headquarters to provide smartphone users with seating availability information in real time based on the situation. This system can be integrated into the top three order entry systems in Japan, which are used by 90% of the market.
“RealtimeManager is our solution that collects data from handheld order entry systems in restaurants. This data is then tabulated to produce a ratio of available seating. A list is generated of eateries with available seats, and these eateries are listed in Yahoo search results. For users of the Hot Pepper restaurant guide website, information on the percentage of available seats is presented, so based on this data information on how many customers can be accommodated at that time is provided.”
This service, which does not require any extra work by restaurant employees, analyzes information chronologically such as order frequency, enabling chain headquarters to issue instructions to restaurants that will lead to increased orders and sales. It is also possible to have special discount coupons redeemable when there are empty seats.
“On weekend evenings, many eateries and especially Japanese-style pubs are completely full. If a customer knows beforehand which have available seating and which do not, naturally he or she will avoid ones that are full. This solution is very convenient because customers won’t have to go to one establishment after another only to be told that they are full. For restaurants, this means that customers will come when there is available seating, and they won’t come when it’s crowded. Restaurants have no option but to turn down customers if they are crowded, so this way they can inform customers beforehand, and at the same time attract customers when they have available space.”
This service is currently offered at approximately 400 restaurants in metropolitan areas in Japan, and Science Works is aiming to increase this to 1,000 establishments within the next year.
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Via:
Science Works
