Reticulating splines for reticulating times: the SimCity debacle

Reticulating splines for reticulating times the SimCity debacle

SimCity is in shambles. Not the virtual cities built within its digital confines, mind you, but the game itself. The reboot of EA Maxis’ classic SimCity this week has been a roller coaster of emotions, with positive reviews and fanfare pushing hype levels past 11… all of which fell apart just after midnight on Tuesday morning when the game launched to a crushing response from fans. Unlike many games, including previous SimCity entries, the new SimCity requires a constant connection to EA’s servers. It requires a connection regardless of whether or not you choose to play with others, even — a bold move, and one that was met with much wariness among gamers when announced last year.

Given the mass popularity of the SimCity series and the glowing praise the game received ahead of release from press, it was no surprise that the sheer number of customers trying to snag the game — and subsequently, play it — overwhelmed EA’s servers. The result? Days of choppy play, or, more often, an inability to access the game at all. Worse yet, EA’s started shutting off parts of the game in hopes of lowering server loads across the board, which (understandably) angered many players. So, how did we get here?

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EA tells affiliates to “stop actively promoting” SimCity

You know things are really bad when Electronic Arts is actively suspending all of its marketing efforts on SimCity. The publisher has sent an email to its marketing affiliate partners asking them to “please stop actively promoting the game” until further notice. Specifically, EA’s Origin says they have “deactivated all SimCity text links and creative,” and they’re asking affiliates to remove all promotional material from their websites.

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EA plans to resume their marketing and promotional efforts at some point, though, mentioning in the email that they will notify affiliates when they can start promoting the game again. However, EA says they will still “payout commissions on all SimCity sales that are referred,” which is certainly good news for affiliates still.

SimCity launched earlier this week, and it didn’t quite go as planned. Of course, no one can really plan for how a launch will go, but we’re sure Electronic Arts wasn’t expecting this much backlash and issues. It turns out demand of the new game was higher than expected, resulting in server crashes and downloading failures for gamers.

Amazon even ended up suspending digital orders of the game, while still allowing physical copies to be sold with an asterisk in hopes to temporarily cut down on the amount of gamers with access to the game and hopefully help out EA with the surge of those hankering to build their dream city. In the meantime, feel free to contribute to the Kickstarter campaign for Civitas, a cheaper DRM-free alternative to SimCity.

[via Polygon]


EA tells affiliates to “stop actively promoting” SimCity is written by Craig Lloyd & originally posted on SlashGear.
© 2005 – 2012, SlashGear. All right reserved.

EA Leaves SimCity Buyers Fuming As It Upholds Return Policy

EA Leaves SimCity Buyers Fuming As It Upholds Return PolicyEA is already having plenty of troubles with SimCity as it already is at the moment, and the company certainly did not leave any room for them to win over customers as they decided not to change their return policy for digital purchases in any way, which means no refunds are in order. Naturally, with SimCity running into server issues that subsequently led to access problems and scaled-back features for players who are lucky enough to log in, folks have been clamoring for a refund, and none seem to be in sight anytime soon, if at all.

EA tweeted, “In general we do not offer refunds on digital download games.” Thing is, EA does offer a “14-day unconditional guarantee” on any physical product that has been sold through the Origin store, but those who purchased digital copies are out of luck. In other words, EA could not give two hoots about its customers who decided to go the digital download way, which is not the thing to do if you want to endear yourself to your customers. We do hope that the SimCity server issues would be solved soon, otherwise it is a dark cloud over a brilliant game.

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Civitas is the DRM-free SimCity game you’ve always wanted

The SimCity launch earlier this week didn’t quite go as planned, as Electronic Arts experienced problems across the board, mostly due to servers crashing. Many gamers experienced download failures and weren’t able to play the game on launch day. Because of the outcry, a team of game developers is looking to make a SimCity clone, called Civitas, but they need your help to fund the project.

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The developers are looking to create a DRM-free version of SimCity, with the ability to play the game completely while offline, something that SimCity doesn’t offer, and it’s the one feature that’s currently causing all of the problems. Plus, the game will only cost $15, at least if you back the project on Kickstarter right now.

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Of course, the folks behind the project weren’t afraid to call out EA on their Kickstarter page, claiming that EA is “forcing the worst form of draconian DRM on its players.” Those are certainly some fightin’ words, but it seems the developers are confident that Civitas will be an excellent alternative to EA’s city-building offering.

Of course, the game will go into beta first for a few months, and you can join in on the beta fun by pledging $10 more on top of the $15 price of the game, which still isn’t a bad price at all, even if you didn’t get access to the beta. However, we’ll have to wait and see if the game can live up to its own expectations. So far, the project has raised almost $37,000 at the time of this writing, and they’re looking to raise $250,000 total, but there’s 24 days to go, so it can be easily achieved.

[via Kotaku]


Civitas is the DRM-free SimCity game you’ve always wanted is written by Craig Lloyd & originally posted on SlashGear.
© 2005 – 2012, SlashGear. All right reserved.

After Numerous Bad Reviews, Amazon Stops Selling Download Copies of Simcity

Man, this is some bad news for EA and Maxis. Yesterday afternoon, Amazon temporarily stopped selling download copies of SimCity. Yes, the version that was just released this week. The game has already received over 1800 reviews on Amazon. The problem is that it has an average rating of just one star.

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That’s because the majority of of those are one star reviews. Looks like only a handful of people gave the game more stars. I’d say thats a big fail. A note from Amazon states that many customers are having connection issues and they have no idea when it will be fixed, but to check with EA for more info. EA is bringing new servers online over the next few days to solve the problem, and Maxis is fixing bugs as quickly as they can, but the damage has been done.

After the temporary suspension, it looks like Amazon is yet again allowing downloads, but who is going to want to buy a copy after seeing these reviews?

[via Geek]

Digital SimCity Pulled By Amazon, Boxed Versions Still Available

Digital SimCity Pulled By Amazon, Boxed Versions Still AvailableSimCity is certainly living up to its name, and just as all cities have their fair share of issues, so too, does the digital make believe world of SimCity. The thing is, the issues SimCity is currently experiencing has everything to do with its servers, although there are other items on the agenda such as the lack of residential zones for the Sims “inside”, but that is a different can of worms altogether. Having said that, Amazon has temporarily removed digital versions of SimCity, although the boxed versions of the game are still available for purchase.

Amazon has also included a disclaimer, asking buyers to be wary that there are server issues with the game at the moment, where it reads as follows, “Many customers are having issues connecting to the “SimCity” servers. EA is actively working to resolve these issues, but at this time we do not know when the issue will be fixed. Please visit https://help.ea.com/en/simcity/simcity for more information.”

Hopefully EA gets everything sorted out, otherwise it would be a bummer considering how the game has a cult following all these years.

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SimCity still plagued with server issues, Amazon suspends digital orders

If you haven’t discovered yet, SimCity‘s launch on Tuesday didn’t really go as planned, as the overwhelming demand from customers has been wreaking havoc on Electronic Arts’s servers, and while the company expected the issues to be resolved by the end of the launch day, many gamers are still experiencing problems. Because of the ongoing server issues, Amazon has suspended digital download orders of the game.

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Amazon is still selling the physical boxed version of SimCity, however, but they’re attaching a saying that servers have been experiencing issues and there’s currently no timeframe on when the issues will be fixed. Unsurprisingly, disgruntled SimCity gamers have taken to Amazon by giving 1-star ratings to the game, and there are well over 800 ratings currently attached.

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That’s definitely not good news to prospective buyers, as they could see the 1-star rating and immediately turn away, but considering the fact that gamers can’t even buy the digital download version of the game makes up gamers’ minds for them. Currently, there’s no information as for when Amazon will begin selling the digital version again.

The game launched at midnight on Tuesday morning, but gamers were met with download failures and slow connections. Even EA’s Origin gaming service wasn’t able to distribute all the digital copies that were pre-ordered, and instead had to slowly roll them out. Some users were even reporting that after the game downloaded, they couldn’t even connect to the servers to play the game.

[via The Verge]


SimCity still plagued with server issues, Amazon suspends digital orders is written by Craig Lloyd & originally posted on SlashGear.
© 2005 – 2012, SlashGear. All right reserved.

SimCity Continues To Experience Server Issues; Maxis Comments On Situation

SimCity Continues To Experience Server Issues; Maxis Comments On Situation

This week was supposed to be a big one for PC gamers as EA’s long-awaited SimCity released, with many members of the media praising the game as it currently stands at an 82 out of 100 on Metacritic. That praise turned into many PC gamers going out and buying the game, which seems like something EA wasn’t exactly expecting as since it’s release, the game has been met with nothing but negativity to both gamers and the media.

The issue EA is having with SimCity is due to the game’s always-on DRM that requires players to always be connected to the Internet when they have the itch to manage their virtual city. It seems way more copies were sold than EA originally anticipated, which is resulting in the company’s servers not working as they would hope they would. (more…)

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EA Rep Refuses To Refund Customer Over SimCity Connectivity Issues, Threatens To Ban Account [Updated]

EA Rep Refuses To Refund Customer Over SimCity Connectivity Issues, Threatens To Ban Account [Updated]The problem with the always-on feature that many game developers are starting to adopt is that when you have an issue with your server, it affects everyone. This back to 2012 when Diablo 3 ran into a ton of problems at launch, resulting in a ton of complaints, and if you have been following the news, the newly launched SimCity has been met with similar problems as well. Naturally with all these problems putting players off, some want a refund on their money. After all since I am not getting what I paid for, shouldn’t I be entitled to get my money back?

Well one SimCity player certainly thought that way and citing an EA press release on the matter which read, “if you regrettably feel that we let you down, you can of course request a refund for your order,” that player tried to ask for his money back. While speaking to a customer service representative, the rep acknowledged the PR but later added a catch which was that refunds were given at their discretion, instead offering the player a 15% discount on the Origin store. The EA rep even threatened the customer, claiming that if he wanted to dispute the refund policy, his account would be banned. This sounds pretty bad and we hope that EA will respond to this swiftly and make this right.

Update – Origin has tweeted that they will not ban players who request for a refund, and that reports of such an act is simply a rumor. If that is the case, either Origin is trying to repair the bad press or this conversation this customer allegedly had with an EA rep was fabricated. In any case if you wanted a refund, it looks like you’re in the clear.

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SimCity: Download it Now and Start Hurling Meteors at Your Cities Today

I’d be willing to bet there are huge number of gamers out there who have fond memories of playing previous SimCity games back in the day. I know I spent many an hour building a giant city only to destroy it with a rampaging monster or some other catastrophe. It’s been 10 years since we’ve seen a new game in the SimCity franchise. EA has announced that the new SimCity game is now available at retail stores across North America and as a digital download via Origin.

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This game has been one of the most widely anticipated launches of early 2013 and brings the game play we all remember along with significantly updated graphics and capabilities. EA says that everything is intelligently simulated in the new SimCity.

EA says that everything from the Sims in the city down to every kilowatt of power is intelligently simulated thanks to the powerful new GlassBox Engine. The game supports multiple city game play across regions giving players a larger field than some previous titles that limited you to a single city. The new game allows players to manage and play up to 16 cities at a time.

Each of the 16 cities can have a different specialization. A player’s individual cities can share services and trade resources. The cities can choose to help each other or hinder each other depending on the player’s mood. This is also the first SimCity game to support multiple player gaming with a players decisions for their cities impacting the city and the region. The game supports real-time updates and pushes updates to players with new challenges and achievements.

You can download SimCity Limited Edition for $59.99(USD) or the Deluxe Edition, which includes French, German and British city sets for $79.99 over at the SimCity website now.