Seen it in the news? Now play it: a mobile-game programming system allows 3D depictions of news events to be introduced into the action. It’s been developed by MultiPlay.io, a British start-up that says the technology could make gameplay more current and provide new ways for designers and coders to make cash – perhaps selling “news injection” rights to news agencies, TV stations or newspapers. More »
Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software for a while, but now the solution has been given a worldwide release. By wielding IQ Care (and asking a phone owner’s permission, we’re assured), technicians can see device-specific stats such as a battery’s drain rate, percentage of app failures, frequency of dropped calls and more. The outfit hopes that its software will make support calls shorter and ensure that fewer fully-functioning devices aren’t misdiagnosed and returned needlessly. As of now, however, there isn’t any word on which networks or hardware manufacturers will join the metric-hungry flock.
Carrier iQ Reinvents Customer Care with iQ Care[TM]
Leading Mobile Intelligence Provider Brings Proven Device-Centric Big Data Customer Care Solution to the Global Telecommunications Market
Mobile World Congress 2013
MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)– Carrier iQ, a pioneer in mobile intelligence, today announced the worldwide availability of its iQ Care[TM] device-side care solution designed to reduce customer care costs, increase subscriber satisfaction, and reduce churn.
With the market for connected mobile devices accelerating, and smartphones and tablets continuing their market penetration, support costs are sharply increasing, fueled by a combination of factors, including uncertified applications, new interfaces, complexity of devices, fragmentation of operating systems, and the frequency of updates.
Mobile operators typically have access to a wealth of data from their networks and some user-generated information, but they have little insight on what is happening on the device itself. Only device-sourced metrics can give operators a true representation of the performance of a device to help resolve device support issues and improve the consumer experience.
“To truly create a differentiated experience across the customer lifecycle, mobile operators have to see the world from the customer’s view – the mobile device,” said Sheryl Kingstone, Yankee Group Research Director. “Operators are constantly striving to increase service quality and customer satisfaction to improve the overall customer experience. There is a great need to focus on improved care, particularly from the consumer’s perspective.”
iQ Care[TM] is a customer care solution aimed at reducing the duration of customer support calls, decreasing the number of no-fault-found device returns, and improving the consumer experience. Built upon Carrier iQ’s unique, big data Mobile Service Intelligence Platform[TM] (MSIP), iQ Care[TM] utilizes iQ Agent[TM] on-device software to analyze relevant user experience metrics from the device. With explicit permission from the end user, and without tangible impact on battery drain rates, data plan usage or user experience, iQ Agent[TM] gathers system information on the performance and usage of the device and delivers this information to the MSIP. Device-sourced information and actionable insights are presented to the care agents, enabling them to diagnose and resolve the consumer’s problem quickly and efficiently.
“iQ Care is a proven solution with the most recent deployment now handling eight million simultaneously reporting devices. We are charting a path forward for operators, device manufacturers and other service providers to leverage device-side insights, first for reactive care, then for proactive care and, ultimately, for self-care. This approach delivers a quick and substantial ROI while dramatically improving customer experience. iQ Care is another step in our vision to become the provider of choice for mobile intelligence to the smartphone industry and to the roaring growth of mobile-connected devices,” said Larry Lenhart, CEO of Carrier iQ.
iQ Care[TM] provides mobile operators and mobile device manufacturers with:
Reduced handling time on support calls
iQ Care[TM] will be showcased at Mobile World Congress[TM] in Barcelona, Spain, February 25- 28 at the Carrier iQ booth (5H34, Hall 5), as well as at Carrier iQ partner booths.
Filed under: Mobile
Source: Carrier IQ
Becoming the newest major carrier to enter the contract-free game, T-Mobile USA just announced GoSmart Mobile, its new brand boasting no annual contract with the hopes of appealing to the more shallow-pocketed of users. More »
Finally here and with the highly touted UltraPixel* camera in tow, HTC’s newest flagship phone is ready to hold its own. Well, on paper, at least. But how does it compare to everyone else’s flagship? More »
It’s funny. For as much as Android phones have been known a prime spec war battleground for years now, they may have finally reached a tipping point. Big screens, fast processors, and 1080p everythings have become standardized. What matters now is thoughtfulness and execution, and at a glance, HTC’s One is right on the money. More »
HTC‘s event where they announced the HTC One has just wrapped up, but before they left the stage, they made sure to announce availability for the new smartphone. You’ll be able to get on all major carrier except Verizon, and the device will begin shipping next month. Plus, those who pre-register for the HTC One can trade in their old phone to get up to $100 off the HTC One when it becomes available.
The webpage to the trade-in program is live right now, and it looks like all you have to do is re-register with your email address to qualify. Then, once you buy your HTC One, you’ll send in your old phone and proof of purchase of your HTC One, similar to a mail-in rebate, and in return you’ll get a prepaid Visa card worth either $100, or the trade-in value of your old phone (whichever’s greater).
It’s pretty straightforward, and it looks like a pretty good deal if your old phone may not be worth over $100. Obviously, in order to upgrade to the One, you’ll have to be eligible for an upgrade in the first place if you don’t want to pay full retail price, meaning that the phone you have now should be around two years old. $100 isn’t much, even for a two-year-old device, so you may be better off with eBay or Craigslist to sell your old phone.
HTC says this is a limited time offer, but we’re not given specifics as far as when the promotion will end. We’re guessing that users will have until the release date of the HTC One to pre-register, and after that you’ll probably be out of luck. But again, if you have fairly new device still, it may worth to seek other avenues to sell your phone.
HTC launching trade-in program for up to $100 off the HTC One is written by Craig Lloyd & originally posted on SlashGear.
© 2005 – 2012, SlashGear. All right reserved.
We’re here live at today’s HTC event where they have officially announced the new HTC One smartphone. Of course, it has all the goodies that any fan would love, including “UltraPixel” camera technology. However, the company also introduced what they’re calling BoomSound: two front-facing speakers — one on the top near the earpiece and one on the bottom near the mic.
The speakers feature true stereo audio when listening to music or watching videos on the HTC One without headphones. Plus, it’s enhanced with Beats Audio (obviously). Of course, this is one of the big features of the new phone, and it truly revolutionizes audio on smartphones, where in the past most devices only have a mono speaker on the back.
Along with the speakers are dual microphones that allow for HDR sound recording in order to produce clear and undistorted audio. HTC says you’ll be able to take this thing to a concert and record great live audio from the event, something that most smartphones today have a serious problem with. Of course, we’d have to test that theory out before we believe it.
HTC has also made a new music player that uses the cloud to deliver lyrics and other song information to users. It seems pretty straightforward and self-explanatory, but that seems to be all the info on that at this point. HTC’s current music player isn’t terrible, but it’ll be nice to have a fresh new look and more features added on.
HTC One features new BoomSound front-facing speakers is written by Craig Lloyd & originally posted on SlashGear.
© 2005 – 2012, SlashGear. All right reserved.
Docomo’s new smartphone “ARROWS X F-02E” made by FUJITSU was released with higher specs than other similar models. It’s got 1.7GHz Quad Core CPU, 5.0 inch full HD display, Android 4.1, 2420mAH battery, 16.3 mega pixel camera and high-capacity inner memory (2GB RAM, 32GB ROM). (Softbank’s new ARROW’s smart phone has 1.5GHz Quad Core CPU, 4.7 inch display and 13.1 mega pixel camera.)
Also, there are several good functions with “ARROWS X F-02E”. …
HTC is gearing up to announce its new phone later today. We’ve seen numerous leaks and renderings but now, just ahead of the announcement, French site NowhereElse claims to have laid its hands on some press images. More »
BlackBerry has released news which warns of a vulnerability that could expose enterprise servers to malware attacks. More »
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