Hasta La Gadget!

The results from the American Customer Satisfaction Index are in, and parroting a recent study by Consumer Reports, Verizon Wireless is named the front-runner with the most happy subscribers among the big four carriers. The survey takes a number of factors into account, such as call clarity, dropped calls, network coverage, data speeds, helpfulness of in-store staff, diversity of plans and the quality of the carrier’s websites. As the dust settled, Verizon notched a three-point gain to chart a score of 73 (out of 100), whereas ACSI’s previous front-runner, Sprint, held steady with a score of 71. AT&T is portrayed as “in a statistical dead heat with Sprint,” which climbed one point to chart an ACSI score of 70. Meanwhile, satisfaction among T-Mobile customers fell a point, which caused the carrier to pull up the rear with a score of 68.

On the whole, ACSI suggests that subscribers are generally more satisfied with regional providers and MVNOs, as the little dogs hold an aggregate score of 78. Speaking in broader terms, the ACSI reports that the wireless industry has reversed its two-year trend of sliding customer satisfaction to hit a benchmark score of 72, which matches the industry’s 10-year high. Naturally, improvements still need to be made across the board, but at least things seem to be moving in the right direction.

Filed under: Wireless, Mobile

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Via: FierceWireless

Source: ACSI

The future of Motorola’s smartphones are now falling into place, and we couldn’t be more excited. Following the FCC certification of the XT1058 for AT&T, a similar test report for the XT1056 has just crossed our desk. This time around, the smartphone carries certification for LTE Band 25, which puts it as a dead ringer for a Sprint device. Regardless of whether this handset turns out to be the purported “X phone” is almost beside the point, because we already know that cross-carrier availability and stock Android are key to Motorola’s future in the smartphone realm. There are a few worthwhile points to take away from the FCC certification of the XT1056, which suggest that this will be a very capable handset.

First and foremost, we’re looking at a device that’ll offer NFC, Bluetooth 4.0 LE+EDR and 802.11ac. In addition to support for Sprint’s network, the phone also carries certification for HSPA+ 21 Mbps over the 2100, 1900 and 850MHz bands, although the documentation specifically states that it’ll be SIM-locked for all US carriers. All in all, these are good signs of what’s to come. Now, if only Motorola could get on with the reveal.

Filed under: Cellphones, Wireless, Mobile, Google

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Source: FCC

The LG Optimus F3 for Sprint has been rumored. This affordable LTE smartphone is expected to be released in the next few weeks.

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A new leak suggests that CDMA compatible version of Motorola X Phone is also being developed, which will bring support for Sprint and Verizon networks.

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The Sprint HTC One is set to receive an over-the-air software update that fixes a minor issue that has been bothering quite a number of users. The update will take care of back and home capacitive button sensitivity issue, though […]

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