What Do You Hate Most About Your Cell Carrier? [Chatroom]

Everyone moans about their cell carrier. According to a brand new Pew survey on that very topic, 77 percent of us are dissatisfied with with download speeds; 72 percent gripe about dropped calls; and 69 percent are annoyed at the amount of text message spam we receive. But what annoys you most about your cell carrier? [Pew] More »

Dropped calls, slow download speeds rank among top gripes of mobile users

Dropped calls, slow download speeds rank among top gripes of mobile users

Everyone has an opinion, and if they all stink, then Pew must have one hell of a tolerance for foul odors. The research group recently surveyed a number of mobile phone owners to determine their primary complaints, and while it’s not much of a surprise, slow network performance stole the show. In all, 77 percent aired at least some dissatisfaction with download speeds, and nearly half of all respondents cited frequent frustration. The story is similar for dropped calls, as 72 percent of those surveyed claim to experience the annoyance at least occasionally. While less widespread, the distribution of those who receive unwanted marketing attempts via either telephone calls or text messages is roughly equal — it seems reasonable to assume that many respondents are harassed by both means. For more surveys*, just text #eng-123 to 9999. *Outrageous fees will apply.

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Dropped calls, slow download speeds rank among top gripes of mobile users originally appeared on Engadget on Fri, 03 Aug 2012 03:04:00 EDT. Please see our terms for use of feeds.

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Pew survey finds that 17 percent of US cellphone users go online mostly on their phones

Pew survey finds that 17 percent of US cellphone users are online mostly on their phones

It should hardly come as a surprise that folks are spending more and more of their time online on their cellphones, but a new Pew study released today has shed a bit more light on just how common that’s becoming. According to the research group, 17 percent of all cellphone users (including those without smartphones) go online “mostly” on their cellphone, while 33 percent primarily use another device, and five percent use both equally — a hefty 45 percent still don’t use their phones to go online at all, though. Not surprisingly, those numbers go up when broken down by those who do at least use the internet occasionally on their phone — 31 percent of whom go online primarily on their phone — and there’s an even bigger jump when looking at younger users. Among those 18 to 29 who use the internet on their phones, fully 45 percent use their cellphone for most of their online activities. You can find the full report at the source link below.

Pew survey finds that 17 percent of US cellphone users go online mostly on their phones originally appeared on Engadget on Wed, 27 Jun 2012 06:32:00 EDT. Please see our terms for use of feeds.

Permalink TechCrunch  |  sourcePew Research Center  | Email this | Comments