May 29
May 28
May 25
If you didn’t get enough mobile news during the week, not to worry, because we’ve opened the firehose for the truly hardcore. This week brought hints of a revitalized Galaxy Exhibit for T-Mobile, news of two additions to the lineup at Cricket and a peek at the next GoPhone for AT&T. These stories and more await after the break. So buy the ticket and take the ride as we explore all that’s happening in the mobile world for this week of May 20th, 2013.
Filed under: Cellphones, Wireless, Mobile
May 23
May 22
May 22
May 21
Survey says Verizon is best at customer satisfaction… among the big four, anyway
Posted in: Today's Chili
The results from the American Customer Satisfaction Index are in, and parroting a recent study by Consumer Reports, Verizon Wireless is named the front-runner with the most happy subscribers among the big four carriers. The survey takes a number of factors into account, such as call clarity, dropped calls, network coverage, data speeds, helpfulness of in-store staff, diversity of plans and the quality of the carrier’s websites. As the dust settled, Verizon notched a three-point gain to chart a score of 73 (out of 100), whereas ACSI’s previous front-runner, Sprint, held steady with a score of 71. AT&T is portrayed as “in a statistical dead heat with Sprint,” which climbed one point to chart an ACSI score of 70. Meanwhile, satisfaction among T-Mobile customers fell a point, which caused the carrier to pull up the rear with a score of 68.
On the whole, ACSI suggests that subscribers are generally more satisfied with regional providers and MVNOs, as the little dogs hold an aggregate score of 78. Speaking in broader terms, the ACSI reports that the wireless industry has reversed its two-year trend of sliding customer satisfaction to hit a benchmark score of 72, which matches the industry’s 10-year high. Naturally, improvements still need to be made across the board, but at least things seem to be moving in the right direction.
Via: FierceWireless
Source: ACSI
May 21
We’ve already spent some quality time with Nokia’s handsome Lumia 925 and while it’s no secret the company’s Windows Phone flagship is coming to the US courtesy of T-Mobile, we’d never actually seen the carrier-branded model — until now, that is. Nokia brought T-Mobile’s version of the handset to CTIA 2013 where we took it for a brief spin. As you’d expect, the phone is identical to its global twin save for the operator’s logo below the capacitive button and the radios which support T-Mobile’s bands. Unfortunately, the Lumia 925 we played with was not final, so the software was off limits. In terms of hardware, it features the same 4.5-inch 1,280 x 768 AMOLED screen, 1.5GHz Snapdragon S4 Pro processor, 1GB RAM, 16GB of storage and 8.7-megapixel camera with OIS. This is definitely one of Nokia’s most attractive designs yet, and we’re looking forward to getting our hands on a review unit soon. In the meantime, why not check out the gallery below?
Filed under: Cellphones, Mobile, Microsoft, Nokia, T-Mobile
May 21
May 20
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