Jan 24
Being a tech blogger has made me the default tech support for my family. Especially for my mother. While she’s pretty savvy, all things considered, she still asks me some pretty funny questions.
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Jan 23
Relationships are hard. Especially when your partner inhabits a completely different realm of sentient existence that your frankly puny human mind could not be expected to fathom under any circumstance. The good news? You’ve got tech support.
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Oct 13
One time I called Time Warner customer service because the internet was out in my apartment. The man I spoke to was friendly. He had information about an outage in my area. He had an estimate of how long it would be before service was restored. And he was allowed to tell me that estimate.
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Oct 11
I’m at my parents’ house for the weekend. Loosely translated, I’m doing some minor tech support for the next few days. My mother just implored: Siri now hates me. Can you help me? Sure, mom.
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Dec 25
Nov 22
Thanksgiving Tech Support: Exactly How Much You Should Care About Everyone at Home
Posted in: Today's Chili
Your mom’s router is broken, your dad’s laptop is frozen, your aunt’s tablet is covered in bees, and they’re all looking at you, tech blog reader, to fix it before and after Turkey. Not all family is equal. More »
Aug 15
Dell Customer Support Uses Fake "Sweepstakes" To Push Unnecessary Warranty [Dell]
Posted in: Today's Chili
Don’t dial up Dell’s slimy tech support unless you hate yourself. Laptop Magazine did some undercover sleuthing and in a simple call about a battery issue, a rep claimed that they had won a sweepstakes that entitled them to pay Dell $317 for a four-year extended warranty. What luck! More »
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