Mar 17
In August 2013 Apple launched online live chat support. Initially free, reports starting surfacing last month indicating that Apple may start charging for live chat support soon. This change has now been rolled out, in some cases, Apple may require customers to pay a per incident fee of $19 for support. The company has given leverage to support staff when it comes to levying the fee, so its unlikely that customers with straightforward queries would be required to pay. Customers without AppleCare are currently offered 90 days of technical support.
Apple Starts Charging For Online Chat Support In Some Cases original content from Ubergizmo. 
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