Yesterday, we ran a story with the headline “Don’t E-mail AT&T CEO: Cease and Desist Letters May Follow.” It detailed the story of Giorgio Galante, an AT&T customer who e-mailed the CEO of that company. Twice. In two weeks. Galante received a call from AT&T’s Executive Response Team, threatening to send a cease-and-desist letter should Galante send any more messages to AT&T head Randall Stephenson.
Galante forwarded the message to Engadget, and what ensued–well, let’s just say it wasn’t the kind of PR that AT&T really needs right now. In AT&T’s defense however, the company’s media relations team has rushed to put the fire out, reaching out to individual blogs (Gearlog included), noting that they are issuing a (very public) apology to Mr. Galante:
We are apologizing to our customer. We’re working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed.
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