Hasta La Gadget!

AT&T iPhone customers are more familiar than anyone with network problems ranging from spotty 3G coverage to dropped calls. To pin down the areas of network weaknesses, AT&T has released an iPhone app inviting customers to report issues directly from the problematic area.

Called “Mark the Spot,” the free app allows you to choose from five issues: dropped calls, failed calls, no coverage, data failure or poor voice quality. You can also select how often this issue occurs in this area: once, seldom, often or always. After users report a problem, AT&T sends a text message thanking them for the feedback.

“Feedback from customers via AT&T Mark the Spot, combined with data from more than 964,000 miles of drive testing conducted by an independent third-party source, will enable us to most quickly and effectively identify trends and maximize the impact of our ongoing network investment,” said John Donovan, AT&T’s chief technology officer, in a statement. “We encourage all customers to download and use the app.”

Mark the Spot is a neat premise that indicates AT&T acknowledges its network has its woes, but there’s no way to know whether this app will improve anything. That’s because this is a crowdsourcing project, so we’ll see positive results only if users report accurate data. So do everyone a favor and answer honestly, won’t you?

Download Link [iTunes]

See Also:

• Wired.com’s iPhone 3G Survey Reveals Network Weaknesses
• AT&T Addresses Network Challenges, iPhone’s MMS Delay in Video …
• AT&T Rolls out Wireless Upgrades in SF Bay Area

(Thanks, Seth!)