T-Mobile has just posted a message to its Sidekick forum saying that the company has recovered ‘most, if not all, customer data for those Sidekick customers whose data was affected by the outage.’
T-Mobile plans to begin restoring data as soon as possible. It’s going to start with personal contacts, and then move on to calendar, notes, tasks, photos, and high scores–because we all know how important those are.
‘We now believe that data loss affected a minority of Sidekick users. If your Sidekick account was among those affected, please continue to log into these forums for the latest updates about when data restoration will begin, and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday.’
Finally, here’s the current word on just what the heck happened: ‘We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.’
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