Dunkin’ Donuts To Recognize Employee Who Calmly Dealt With Customer Freakout
Posted in: Today's ChiliWhoever says that working in food services is a thankless career will have a hard time believing this.
According to the company’s Twitter feed, Dunkin’ Dounts, the world’s largest donut chain, plans to honor a Florida employee who earlier this week calmly dealt with a verbally-abusive customer. The employee, now identified as 18-year-old Abid Adar, endured an eight-minute long rant by 27-year-old Taylor Chapman, who demanded free food because she didn’t receive a receipt with a previous order.
The angry customer uploaded a video of the episode to YouTube, which subsequently went viral — though not for the reasons she hoped — with more than 500,000 views by Wednesday morning. (You can see the video above, but a warning: It does include adult language.)
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