On Wednesday, Garmin issued a mandatory software update for several GPS models that had been plagued by a software glitch that caused them to ask for a software update, then spontaneously shut down.
On Tuesday, the company had said it was aware of the problem, apologized, and said it was working on a fix. A day later, Garmin said that the new firmware update may now be downloaded
using Garmin’s WebUpdater, and will fix the update issue that may affect the Garmin nüvi 7×5 series, the nüvi 800 series, the nüvi 8×5 series, the zümo 660, and the GPSMAP 620 and 640.
For those nüvi 7×5 customers who alrwady have a GPS that shut down and cannot be restarted, Garmin recommends that they access this FAQ for advice, or, in the worst case, send their units back for a free repair. If the 7×5 turns on, but cannot access a GPS satellite, Garmin recommends that users download the firmware update.
Additional updates may be provided via the WebUpdater, Garmin said. Users who have registered their device will be apprised of such updates via email.
“We know our customers rely upon their Garmin GPS device(s), especially
during the summer travel season, and we regret any inconvenience this
situation may have caused,” the company said in a statement. “We are committed to developing products that
are known for their quality and reliability and will continue to work
diligently to earn the trust of our customers.”
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