iPhone 5 trumped Galaxy S4 on user complaints at launch — study

Users have a love/hate relationship with these two, but one received a little more hate at launch.

(Credit: CNET)

If you believe the griping on social media, then the iPhone 5 caused the most user angst of the major smartphone releases of the past year.

Social media analysts We Are Social gauged the reaction on Twitter, blogs, and forums following the release of the iPhone 5, Samsung Galaxy S4, Nokia Lumia 920, and BlackBerry Z10. What the research firm found, according to the Daily Mail, was that the percentage of comments about the iPhone with a negative connotation (20 percent, the highest ratio among the four phones studied) was nearly twice that of the rate of negative feelings expressed about the Galaxy S4 (11 percent, the lowest rate out of the four).

Before you accuse anyone of being any particular kind of fanboi, it’s worth revisiting the fall of 2012, when the iPhone 5 was launched — and when Apple found itself ensnarled in an … [Read more]

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