JD Power Releases 2009 Call Quality Study
Posted in: att, Sprint, t-mobile, Today's Chili, Verizon Wireless
J.D. Power and Associates has released its 2009 Wireless Call Quality Performance Study, which measured call quality in six regions: Northeast; Mid-Atlantic; Southeast; North Central; Southwest; and West.
The study found that overall, wireless carriers have reduced the number of issues to four problems per 100 calls (PP100), down from 5 PP100 six months ago. In addition, failed connections are down to 3 PP100 (from 4 PP100), and audio issues like static declined from 3 PP100 to 2 PP100.
So who’s on top? Verizon Wireless ranked the highest in the Northeast, Mid-Atlantic, Southeast, and Southwest regions. J.D. Power said that Verizon Wireless did “particularly well” in limiting dropped calls, failed initial connections, and late or failed voice mail or text messages.
The numbers varied wildly; for example, AT&T scored the worst in the northeast, with 16 PP100; Sprint had 15 PP100, T-Mobile had 14 PP100, and VZW had just 8 PP100.
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