Skype CEO Tony Bates issued an apology to customers affected by the service’s 30 hour shutdown. “We’ve been able to successfully stabilize Skype due to the dedicated supernodes deployed by Skype’s engineering team,” Bates wrote in a blog post. “We’re at roughly 90 percent of normal user volumes.”
According to the update, issued yesterday, audio, video, and IM are all back online, though a few services like Group Video Calling and offline IM are still having problems.
The company still isn’t entirely sure what caused the outage, though it is offering 30 minutes of free calling to paid subscribers via e-mail. Active subscribers will get a free week’s worth of service, which will be applied open their next renewel date.
“Again, we sincerely apologize to all of you for this service outage and the inconvenience it has caused,” added the exec. “We know how important it is for Skype to be available, so you can connect to your friends, family and colleagues.”
Post a Comment