T-Mobile has acknowledged what appeared to have been a widespread outage of many of its services Tuesday night.
At about 9:30 PM Eastern Time, a T-Mobile representative contacted PCMag.com to report that the outages were confined to a small number of users. However, those customers and others took to Twitter, where a T-Mobile account acknowledged the outage and said the company was working on the issue.
“We’re making good progress restoring voice and messaging service to affected
customers,” the T-Mobile representative said in an emailed statement. “At this time, approximately 5 percent of T-Mobile customers are
experiencing service disruptions. Issues began at approximately 5:30 p.m.
Eastern time. Our rapid response team is working continuously to fully resolve
this disruption. We sincerely apologize for the inconvenience that this has
caused our customers.”
By 10:25 PM, T-Mobile had posted to this notice to its support forums, advising its customers that the problem had been fixed:
“T-Mobile confirms it has fully restored voice and
text/picture messaging services for customers affected by intermittent
service disruptions on Tuesday,” the company said. “About five percent of our customers
across various geographies were affected for much of Tuesday evening,
and by late Tuesday PST their service was restored. Our sole focus has
been restoring full services for all customers; we are now
investigating the root cause of the incident. We sincerely apologize
for the inconvenience that this has caused our customers.”
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