T-Mobile Tops Verizon Wireless in JD Power Survey
Posted in: t-mobile, Today's Chili, Verizon Wireless
T-Mobile USA has beat out Verizon Wireless with 755 of 1,000 possible points in J.D. Power and Associates’ latest wireless customer care performance study, the highest out of all carriers tested, according to RCR Wireless News.
The report said that T-Mobile is adept at transferring calling customers over to a human customer service representative after passing through the carrier’s initial automated response system, improving its score along the way. Verizon Wireless came in second this time, followed by Alltel and AT&T, with Sprint-Nextel bringing up the rear.
“Much of T-Mobile’s success can be attributed to its ability to reach the customer very quickly,” said Kirk Parsons, senior director of wireless services at J.D. Power and Associates, in the article. “More than one-third of T-Mobile subscribers report waiting less than two minutes on hold to speak with a representative. T-Mobile has proved successful when it comes to being prompt, courteous and efficient at identifying and resolving problems in the eyes of its customers.”
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