Why Locating 911 Calls Is So Hard—And How To Make It Better

Why Locating 911 Calls Is So Hard—And How To Make It Better

You’ve heard the cautionary tales about dialing 911 on your cell phone. A call about missing children in Illinois gets routed to Canada. A stroke victim in New York is only located after a grueling eight-hour search. Locating 911 calls in 2014 is a byzantine process that involves generating a fake phone number—but a Next Generation 911 system that integrates text and video is in the (somewhat) near future, if we can only can get our collective shit together.

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