Hasta La Gadget!

There’s a story going around today about an alleged problem in the power management unit affecting Motorola’s first two dual-core smartphones — AT&T’s Atrix 4G and Verizon’s Droid Bionic — that leads to a hodgepodge of issues: overheating, weird RF fluctuation, the list goes on. Sounds like a tragedy in the making, doesn’t it? Worst yet, the PMU problem is said to be a “major unfixable flaw that will plaque [sic] it forever.” Bummer!

But let’s back up and consider the facts here. First, as best we can tell, the sources are two posters in a HowardForums thread, one of which doesn’t even have the information firsthand — he was allegedly given the news “by someone who is testing the devices.” Furthermore, there’s really no such thing as an “unfixable” bug; you might need to peel away several layers of software and hardware to fix an issue depending on how fundamental the flaw turns out to be, but engineers have proven time and time again that “unfixable” isn’t really in their vocabulary (white paint aside, of course).

Continue reading Editorial: bugs on unreleased phones don’t matter (update: Motorola says phones will ‘ship as scheduled’)

Editorial: bugs on unreleased phones don’t matter (update: Motorola says phones will ‘ship as scheduled’) originally appeared on Engadget on Wed, 26 Jan 2011 14:36:00 EDT. Please see our terms for use of feeds.

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Tired of your Windows Phone 7 device sending and receiving random bouts of data? Well, Microsoft is, too — and they’ve started to reach some conclusions from that investigation opened a few days ago. Apparently, there’s a “third party” that’s responsible for the misbehavior, and Redmond’s already reached out to help ’em make the necessary fixes; the story isn’t necessarily over, though, because they’re still “investigating additional potential root causes,” which we presume could involve the operating system itself. As for the third party, it seems a “small” number of customers are affected, which probably explains why it’s taken this long for the complaints to come to a rolling boil. Here’s the full statement:

“We have determined that a third-party solution commonly accessed from Windows Phones is configured in a manner that potentially causes larger than expected data downloads. We are in contact with the third party to assist them in making the necessary fixes, and are also pursuing potential workarounds to address the configuration issue in case those are needed. At this point in our investigation, we believe this is responsible for most of the reported incidents.

We are investigating additional potential root causes for the remainder of the reports.

A small (low single-digit) percentage of Windows Phone customers have reported being affected.

We are continuing to investigate this issue and will update with additional information and guidance as it becomes available.”

Microsoft tracks down ‘phantom data’ bug in Windows Phone 7, points finger at unnamed third party originally appeared on Engadget on Wed, 19 Jan 2011 18:38:00 EDT. Please see our terms for use of feeds.

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Pardon us if the headline is a little sensational, but this is one that we’ve personally experienced — and it’s not pretty. For at least the last couple versions, Android has been plagued with a couple extremely serious bugs in its text messaging subsystem that can ultimately end up causing you to text the wrong contact — even contacts that you’ve never texted before. There appear to be a few failure modes; the one we definitely experience on the Gingerbread-powered Nexus S involves being routed to the wrong thread when you tap it either in the Notifications list or the master thread list in the Messaging application, so if you don’t notice, you’ll end up firing a message to the wrong person.

More seriously, though, there’s also an open issue in Android’s bug tracking system — inexplicably marked “medium” priority — where sent text messages can appear to be in the correct thread and still end up being sent to another contact altogether. In other words, unless you pull up the Message Details screen after the fact, you might not even know the grievous act you’ve committed until your boss, significant other, or best friend — make that former best friend — texts you back. There seem to have been some attempts on Google’s part over the year to fix it; we can’t confirm that it still happens in 2.3, but for what it’s worth, the issue hasn’t been marked resolved in Google Code… and it was opened some six months ago.

This is akin to an alarm clock that occasionally won’t go off (we’ve been there) or a car that randomly won’t let you turn the steering wheel — you simply cannot have a phone that you can’t trust to communicate with the right people. It’s a deal-breaker. We’re pretty shocked that these issues weren’t tied up and blasted to all affected phones as an over-the-air patch months ago, but whatever the reason, we’d like to see Google, manufacturers, and carriers drop every other Android update they’re working on and make sure this is completely resolved immediately.

Want to see this fixed as much as we do? Scroll to the bottom of the Google Code page and hit “Vote for this issue and get email change notifications.”

Android still has horrible text messaging bugs that’ll get you fired, busted, or otherwise embarrassed originally appeared on Engadget on Fri, 31 Dec 2010 13:12:00 EDT. Please see our terms for use of feeds.

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The Venue Pro delay situation certainly isn’t getting any clearer with Dell’s latest update on its support forums, but we know this much for sure: the new kid on the smartphone block still has a few things to learn about shipping handsets. A post from a Dell moderator says the company is working directly with Microsoft to draft a battle plan and that current Venue Pro owners (those that got their devices early on from Microsoft stores, that is) “might require another hardware swap” to get their issues solved. The rep says that she’s hearing that some orders could still potentially ship this week, but she doesn’t know which ones, and that affected customers are welcome to cancel their orders if they wish. So yeah, kind of a good news / bad news situation there. We’re still clinging to hope that we’ll see these things on the streets before the end of 2010, but it certainly seems like an iffy proposition at this point.

[Thanks, @steveymacjr]

Update: Dell’s posted a new blog entry on the matter, too, though it’s not much help — basically, you could get your phone before January 6th, but it’s anyone’s guess. They’re promising to keep people abreast of the situation as it develops.

Dell: ‘Venue Pros are being reworked in the factories,’ ship schedule unclear originally appeared on Engadget on Tue, 14 Dec 2010 19:04:00 EDT. Please see our terms for use of feeds.

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Continue reading Some Apple TV users reporting wacky color problems with Sony, Philips TVs

Some Apple TV users reporting wacky color problems with Sony, Philips TVs originally appeared on Engadget on Mon, 22 Nov 2010 21:10:00 EDT. Please see our terms for use of feeds.

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