Hasta La Gadget!

Thinking about buying an iPhone 4S from Sprint? Depending on how clumsy you tend to be with mobile devices, you might want to consider adding the $99 AppleCare+ option at purchase, since those Total Equipment Protection plans are definitely out. A Sprint employee wrote in to detail us on upcoming service procedures, which include grouping a damaged device within three categories — green, yellow and red — after diagnosis. As you might imagine, green repairs are the easiest to deal with, and include ‘minor damage’ (i.e. cracked screens are out). These repairs will be handled for free within the first year for all customers, and within two years for those who purchased AppleCare+. Next up, the yellow category covers damage that doesn’t fall within green, but is still repairable. Non subscribers will pay $199, while those with AppleCare+ will pay $49. Klutzes beware: you’re limited to two yellow repairs, regardless of whether or not the device is in warranty. Finally, the red category is reserved for iPhones that provide little function beyond holding down a stack of papers or propping open your door. You’ll need to pay the full replacement cost for red-labeled phones. None of these repairs will be handled in store — iPhones will be shipped to Apple, though you’re welcome to start the process at Sprint. Our recommendation: reach out to Apple directly, since your iPhone is probably headed there either way. And if you want AppleCare, don’t forget to buy it at launch.

Updated: Sprint wrote in to let us know that device swaps (not repairs) can in fact be handled in store, so you won’t always need to go to Apple.

[Thanks, Anonymous]

Sprint to offer three levels of iPhone service, ‘yellow’ AppleCare+ repairs will cost $49 originally appeared on Engadget on Thu, 13 Oct 2011 14:43:00 EDT. Please see our terms for use of feeds.

Permalink   |   | Email this | Comments

Could this turn out to be a wireless case of the tortoise and the hare? According to Ralph de la Vega, that answer is a resounding yes. In his keynote address at CTIA, the AT&T Mobility CEO announced plans to bring a line of thinner, less power-intensive smartphones to its recently launched, true 4G network. How’s that possible? Utilizing a technology described as “circuit switch fallback,” phones running on the operator’s network will make use of a single radio to ride along the LTE waves, and default to a “circuit switch-based 3G” signal when out of range. If these claims pan out, it’d give the slow-to-market, second place operator a leg up on industry rivals Verizon and Sprint, which incorporate separately powered 3G / 4G radios in their next-gen handsets. We’ll know whether or not to call de la Vega’s bluff later this year when the first batch of LTE phones are destined for consumer release. Until then, it’s just executive grandstanding at its best. Handsets or it didn’t happen, Ralph.

AT&T’s Ralph de la Vega: LTE phones to be leaner, retain charge longer originally appeared on Engadget on Thu, 13 Oct 2011 13:31:00 EDT. Please see our terms for use of feeds.

Permalink   |  CNET  | Email this | Comments

Sonim doesn’t crank out smartphones. It’s too busy flooding the earth with uber-rugged featurephones that would most likely withstand an actual flood, and it’s darn proud of that fact. That’s the impression we got, at least, after visiting the company’s booth at this week’s CTIA Enterprise & Applications. We had the opportunity to play around with Sonim’s three new devices: the XP1301 Core NFC, XP3340 Sentinel and XP1330 Core PTT. Announced on Monday, the first two phones are already available in the US while the third is targeted squarely at Latin America over the next two months. Quite frankly, the new GSM / EDGE lineup looks so similar that it’d be incredibly easy to forget which one was which — aside from having an appearance not unlike a tank, all three devices seem to come from the same mold. As similar as they are, each one has its own specialty: the XP1301 offers a Near-Field Communication tag reader, the XP1330 takes advantage of Push to Talk and the XP3340 Sentinel throws in a customizable man-down sensor that triggers an emergency alarm when something is awry. But we’ll tell you what won’t require emergency assistance — viewing the galleries and videos below.

Zachary Lutz contributed to this report.

Continue reading Sonim brings a trio of rugged devices to CTIA E&A 2011, we go hands-on (video)

Sonim brings a trio of rugged devices to CTIA E&A 2011, we go hands-on (video) originally appeared on Engadget on Thu, 13 Oct 2011 11:29:00 EDT. Please see our terms for use of feeds.

Permalink   |   | Email this | Comments

Continue reading Mike Lazaridis apologizes for BlackBerry outage: ‘We’ve let many of you down’ (video) (Update: full services restored)

Mike Lazaridis apologizes for BlackBerry outage: ‘We’ve let many of you down’ (video) (Update: full services restored) originally appeared on Engadget on Thu, 13 Oct 2011 10:11:00 EDT. Please see our terms for use of feeds.

Permalink Tweakers  |  RIM  | Email this | Comments

Apple’s iCloud may have only just launched but according to rumors reported by the LA Times and Wall Street Journal, it’s already negotiating with Hollywood to add movies to the service (funny how things have changed in five years.) The timing is particularly curious because Apple, along with Disney, is one of the notable holdouts from the movie studio-backed Ultraviolet scheme with similar buy once / stream anywhere aspirations that just hit the streets this week. However, according to “people familiar with the matter” it could allow Ultraviolet access on iThings via app, while also bringing its usual media lock-in magic by also throwing in streaming copies of any flicks purchased on iTunes, but only on its own hardware. Recently activated streaming of purchased TV shows to the Apple TV shows the cloud’s potential, but we’ll have to wait for deals to be signed before that North Carolina datacenter puts Hollywood’s best on its to-do list.

Apple reportedly trying to add movie streaming to its iCloud originally appeared on Engadget on Thu, 13 Oct 2011 05:25:00 EDT. Please see our terms for use of feeds.

Permalink   |  LA Times, Wall Street Journal  | Email this | Comments