T-Mobile posts Sidekick contact recovery instructions

That Microsoft / T-Mobile tag team has been doing a pretty decent job of cleaning up the disaster area left by the Sidekick data loss, and now the first item on the recovery menu is ready for collection. Sidekick users can hit up the My T-Mobile webpage to download their contacts and then restore them either to their Sidekick or whatever device they’ve replaced it with. Extensive how-to instructions are available at the read link, which also furnishes us with the reassurance that “Microsoft/Danger continues its efforts to recover pictures, calendar entries and to-do lists, which may be available in the future.”

[Thanks, Abe G.]

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T-Mobile posts Sidekick contact recovery instructions originally appeared on Engadget on Tue, 20 Oct 2009 06:24:00 EST. Please see our terms for use of feeds.

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T-Mobile Tap coming November 11, Samsung Behold II on November 18?

The CLIQ might be getting the lion’s share of the Android spotlight on T-Mobile at the moment, but it’s not the only Google-equipped gear in the carrier’s pipeline — the other big news there would be the Behold II from Samsung, a logical successor to the myTouch 3G with an AMOLED display and 5 megapixel cam. Seems like there’s a little bit of a wait left, because TmoNews has scored some launch documentation suggesting that they’re planning on a November 18 to get it pushed out to the public (and let’s be honest, we’d all rather have that positively sick nasty myTouch Fender Limited Edition anyhow). Moving our attention downmarket, there’s apparently a self-branded (read: a manufacturer you’ve never heard of) full touch device called the “Tap” that’ll be hitting on the 11th of next month, likely slotting in below the Highlight in the carrier’s range. No offense, there, Tap, but we’re going to have to take a Behold II over ya.

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T-Mobile Tap coming November 11, Samsung Behold II on November 18? originally appeared on Engadget on Mon, 19 Oct 2009 20:12:00 EST. Please see our terms for use of feeds.

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Microsoft: Were Still Hard at Work on Sidekick Data Restoration

If it’s any consolation to those of you Sidekick users who lost your data during the Danger server outages earlier this month, Microsoft wants you to know that it’s hard at work trying to get that data back. “The Danger / Microsoft team is continuing to work around the clock on the data restoration process,” the company wrote in a post yesterday.

Microsoft also used the post to apologize for the delay, but insisted that it was making, “steady progress.” The company also added that it “hope[s] to be able to begin restoring personal contacts for affected users this week, with the remainder of the content (photographs, notes, to-do-lists, marketplace data, and high scores) shortly thereafter.”

The Sidekick’s carrier, T-Mobile, has already offered monetary compensation for affected users.

Motorola CLIQ available to T-Mobile customers now, great masses November 2

Well now this is a pleasingly rapid transition from announcement to review samples to market availability. Motorola’s Android-loving CLIQ (already on sale under the moniker DEXT in the UK), its QWERTY keyboard and all the apps you could desire are now ready to be had, should you already have an account with T-Mobile, the device’s exclusive US carrier. It was expected that only pre-orders would be taken today, but it appears for all the world that T-Mobile is ready to start shipping the CLIQ to its loyal customers ahead of the November 2nd full release date. Prices start from the previously reported $199.99 on a two-year agreement — a move that will give you plenty of time to wonder if you shouldn’t have waited for more details about the Droid mashup from Verizon, Motorola, and Google.

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Motorola CLIQ available to T-Mobile customers now, great masses November 2 originally appeared on Engadget on Mon, 19 Oct 2009 04:56:00 EST. Please see our terms for use of feeds.

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Microsoft to restore remaining Sidekick contacts this week, other stuff ‘shortly thereafter’

Sidekick users tend to be an active, fly-by-the-seat-of-your-pants bunch, so it’s gotta hurt like the dickens when they don’t have access to their schedules and little black books — but hey, at least it’s still recoverable, right? Microsoft has just posted a quick update to keep everyone abreast on the progress of its Sidekick data recovery, and it sounds like they’ll be able to have remaining missing contacts back in action this week with the rest of the data — to-dos, notes, photos, and the like — following on “shortly thereafter.” Anyone who didn’t lose information in the debacle should be unaffected by the recovery process, but for those who did, these backup tapes couldn’t possibly load into Danger’s feisty data center fast enough.

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Microsoft to restore remaining Sidekick contacts this week, other stuff ‘shortly thereafter’ originally appeared on Engadget on Mon, 19 Oct 2009 03:58:00 EST. Please see our terms for use of feeds.

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T-Mobile’s Project Dark includes option for buying phones in monthly installments?

Still no confirmation on any all-you-can-eat data plans, but Boy Genius Report has some convincing screens that seem to reveal some other precepts of T-Mobile’s enigmatic (and purportedly company-saving) Project Dark. Two new plans have emerged, Even More and Even More Plus. The former is the traditional two-year contract, along with options to do data only and get a subsidized phone. Even More Plus doesn’t require a contract, going month-to-monthly instead, and subsequently the phone is full price. However, what’s gonna be interesting to see is the FlexPay option, which allows you to pay for a device in monthly installments instead of upfront, a plan we’ve seen before in markets like Germany and Japan. In the example above, a $400 G1 on the non-contractual Even More Plus plan is divvied out to an initial $170 payment and 19 subsequent installments of $12.10, or $33.33 over three months after the related upfront cost. It’s no game-changer on its own, but it’s certainly an intriguing prospect that’s gonna make some (initially) cash-strapped individuals very happy to be able to walk out with a decent Android device.

[Thanks to everyone who sent this in!]

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T-Mobile’s Project Dark includes option for buying phones in monthly installments? originally appeared on Engadget on Sun, 18 Oct 2009 16:59:00 EST. Please see our terms for use of feeds.

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Entelligence: Cloud’s illusions I recall

Entelligence is a column by technology strategist and author Michael Gartenberg, a man whose desire for a delicious cup of coffee and a quality New York bagel is dwarfed only by his passion for tech. In these articles, he’ll explore where our industry is and where it’s going — on both micro and macro levels — with the unique wit and insight only he can provide.

It’s been the story of the week. T-Mobile Sidekick customers were told that all of their data might be lost and warned not to turn off their devices to prevent losing what’s already on them. It’s about the worst case nightmare scenario for any vendor and it underscored the weakness and vulnerability of cloud-based computing with no other means of backup and storage.

The Sidekick story is complicated, and there’s much rumor and speculation as to what went wrong and how. To be clear, Sidekick is a T-Mobile branded-and-sold device and service, but the Sidekick technology comes from Danger, a former startup now owned by Microsoft, which T-Mobile pays to keep Sidekick going. Trust me, there’s going to be lots of finger pointing and perhaps a few class-action lawsuits before this all comes to an end. While finger pointing is fun, it’s not the issue. (And, as grandpa used to say, when you point your finger at someone else, three fingers point back at you.) Some argued with me last night that cloud computing is perfectly safe, it’s the company deploying that you need to look to. OK. I accept that. Only thing is that Danger’s been doing this pretty well since 2002 and at no point did I ever see a single warning from anyone that dealing with T-Mobile, Danger or Microsoft might be a bad idea when it comes to personal data solely living in the cloud.

Continue reading Entelligence: Cloud’s illusions I recall

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Entelligence: Cloud’s illusions I recall originally appeared on Engadget on Thu, 15 Oct 2009 17:15:00 EST. Please see our terms for use of feeds.

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First Sidekick class-action lawsuits predictably get underway

Our usual rule is to ignore attention-seeking class-action lawsuits until they make it past the critical step of being certified by a judge, but we think it’s pretty wild that the Sidekick debacle has already resulted in two separate suits in two different states. That’s a turnaround time of just a few days, really — and now that Microsoft is saying it can restore most of the lost data, it’ll be interesting to see if these cases can push on past the early stages. Both the California and Washington state cases allege that T-Mobile misled customers into thinking their data was secure, but for some reason we’re particularly amused at the California case filed by a mother whose aspiring model and singer-songwriter daughter lost “photos and song lyrics” she’d entrusted to her Sidekick — honestly, what judge can’t relate to her situation?

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First Sidekick class-action lawsuits predictably get underway originally appeared on Engadget on Thu, 15 Oct 2009 13:26:00 EST. Please see our terms for use of feeds.

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Suits Filed Over Sidekick Data Loss

Just as T-Mobile is issuing word that it was able to recover “most” of the data lost as a result of recent Microsoft/Danger server failures, word is coming out that a number of Sidekick owners are filing suit over the issue.

A man in Bakersfield, CA has issued a suit against Danger, on behalf of “all other similiarly situated,” claiming that the company should have been “more careful” with regards to its data backup.

The man’s attorney, Ira Rothken, issued the following statement,

T-Mobile and its service providers ought to have been more careful the use of backup technology and policies to prevent such data loss. We are hopeful that T-Mobile and the rest of the defendants will do the right thing, use this as an opportunity to redesign the system as a new standard for cloud computing storage, and provide full compensation for the data loss.

A number of other similar suits have also been filed.

Breaking: T-Mobile Recovers Most Sidekick Data

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T-Mobile has just posted a message to its Sidekick forum saying that the company has recovered ‘most, if not all, customer data for those Sidekick customers whose data was affected by the outage.’

T-Mobile plans to begin restoring data as soon as possible. It’s going to start with personal contacts, and then move on to calendar, notes, tasks, photos, and high scores–because we all know how important those are.

‘We now believe that data loss affected a minority of Sidekick users.  If your Sidekick account was among those affected, please continue to log into these forums for the latest updates about when data restoration will begin, and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday.’

Finally, here’s the current word on just what the heck happened: ‘We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way.  This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.’