Hasta La Gadget!

After a tumultuous third quarter the numbers are finally in for Netflix, and as expected its price hike and Qwikster madness have cost it a few customers in the US. Currently the company is reporting a total of 23.79 million customers in the US, down from 24.59 million last quarter — fewer than even it projected a few weeks ago. According to the report, it lost more “long term” customers than expected, which it attributes, again, to its poor explanation of the reasoning behind the change. To address those decisions and its inability to reach a new deal with Starz it has a few more numbers to show, as apparently only 7 percent of new customers are opting for the $15.98 hybrid package, while Starz Play content currently accounts for about six percent of streaming hours. Other competitors are also mentioned — Amazon Prime Instant Video’s content library is referred to as “duplicative” and just a “small fraction” of what Netflix offers, as it counts on newly-signed exclusive deals to widen the gap.

Those deals mean new movies like Drive, Paranormal Activity 3, The Rum Diaries and The Immortals will show up on Netflix in the usual pay-TV window, on top of a library of catalog TV shows that pulls from all five broadcast networks and 95 percent of cable TV stations. Internationally, Netflix is up to one million customers in Canada where it plans to double quarterly content spending, while Latin American customers can look forward to iOS and Xbox support soon. While its UK launch is on for Q1, it expressed concern for competition from Sky Movies, BBC and Lovefilm, and it plans to hold off on further expansion after that. We’ll dig through the report more and tune in to their earnings call in a bit, hit the source link to check out the PDF for yourself.

Netflix US subscriber count drops by 800k in Q3, 21.45 million still streaming originally appeared on Engadget on Mon, 24 Oct 2011 16:17:00 EDT. Please see our terms for use of feeds.

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Netflix’s website has suddenly changed (again), removing any queued Watch Instantly titles that aren’t currently available from view. Previously they entered the saved section of the queue, keeping a slot full and occasionally indicating when the movie would be licensed for viewing again. A blog post published after the fact suggests inactive titles on the list made things complicated (but not too complicated for the DVD queue, where the saved list remains), and that while they’re invisible, they’re not deleted and will still reappear when (if) a title is available to stream again. Users hugging the 500-item limit in their queue still have those ghost titles taking up a slot, although we’re told that will be fixed in the next few days.

If you want to see the list again just to go over it or queue them on disc, Hacking Netflix indicates FeedFliks (one of our favorite alternative queue management sites along with InstantWatcher) is still able to show your expired titles — for now. Just a bit of advice for Netflix: If you’re trying to show some appreciation to the millions of customers you expect to stick around through Q3 despite higher prices and an uncertain content licensing future, making arbitrary and unannounced changes to the way we access our data is the wrong way to do it. As it is, we’re forced to wonder if this move is less about streamlining and more about hiding the amount of titles that are going offline lately or in the near future.

Netflix abruptly yanks unavailable streaming movies from ‘saved’ view originally appeared on Engadget on Sun, 18 Sep 2011 19:02:00 EDT. Please see our terms for use of feeds.

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Over the last couple of days, some Netflix users have reported getting error messages whenever they tried to view Watch Instantly video streams on two different devices at the same time. While some reports have suggested that along with instituting a price hike September 1st it also decided to start cracking down on multiple streams, it turns out there’s a simpler explanation. According to spokesman Steve Swasey, the policy is still the same and no Netflix member is limited to less than two streams at once. The messages people are seeing indicating otherwise? An “error” the company is correcting. Glitches suck, and are becoming a bit too routine on the service for our liking — Hacking Netflix reports another blip caused S1 of Star Trek: TNG to disappear temporarily over the weekend — but the rumors of a change in policy just aren’t true, so keep that subscription canceling finger holstered for now.

Did Netflix just start limiting users to one movie stream at a time? No originally appeared on Engadget on Wed, 07 Sep 2011 11:37:00 EDT. Please see our terms for use of feeds.

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Starz has apparently decided it can live without the hundreds of millions of dollars a renewal of its content licensing deal with Netflix was expected to bring and announced an end to negotiations today. According to the Company Town blog, talks broke down over Starz’s insistence that Netflix implement tiered pricing, and charge customers even more for access to its content. That means when the current deal expires on February 28, 2012, they will all go away, including a number of its newer release flicks from Sony (already pulled) and Disney that Starz has exclusive licenses to and Starz content like Camelot and Spartacus. To make matters worse, all of this is going down the same day as a price hike makes it more expensive to keep both disc and streaming services.

While Starz claims the move is a part of its strategy to “protect the premium nature of our brand by preserving the appropriate pricing and packaging of our exclusive and highly valuable content” as well as “evaluate new opportunities”, Netflix spokesman Steve Swasey is quoted as saying it can redirect the Starz money to deals with other content providers to “maintain or even improve the Netflix experience.” Beyond Starz, in the US Netflix also has access to newer movies from its deals with Epix and a few smaller distributors like Relativity Media. Check Starz’s statement in full after the break, and let us know if this is changing your answer to yesterday’s poll question.

Continue reading Starz ends renewal negotiations with Netflix, will pull movies from streaming in February

Starz ends renewal negotiations with Netflix, will pull movies from streaming in February originally appeared on Engadget on Thu, 01 Sep 2011 21:24:00 EDT. Please see our terms for use of feeds.

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Worried that Netflix isn’t doing enough to appeal to the under-10 set? Good news, the movie rental giant has begun testing a “Just for Kids” section, rolling out the feature to a limited number of subscribers. Eligible users will find a tab just to the right of the Watch Instantly button. At the top of the new page is a series of familiar children’s characters, including the likes of Spongebob, Popeye, and, yep, the Jonas Brothers. Each character has its own landing page with easily accessible content. We reached out to Netflix for more information on the matter, and the company would only confirm that the feature is still in testing mode. Given the amount of nostalgia currently available, we suspect that kids of all ages will be pitching in with the trial.

Netflix dons its square pants with ‘Just for Kids’ section trial originally appeared on Engadget on Fri, 12 Aug 2011 19:17:00 EDT. Please see our terms for use of feeds.

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