T-Mobile Tops Verizon Wireless in JD Power Survey

T-Mobile_Sidekick_LX_2.jpg

T-Mobile USA has beat out Verizon Wireless with 755 of 1,000 possible points in J.D. Power and Associates’ latest wireless customer care performance study, the highest out of all carriers tested, according to RCR Wireless News.

The report said that T-Mobile is adept at transferring calling customers over to a human customer service representative after passing through the carrier’s initial automated response system, improving its score along the way. Verizon Wireless came in second this time, followed by Alltel and AT&T, with Sprint-Nextel bringing up the rear.

“Much of T-Mobile’s success can be attributed to its ability to reach the customer very quickly,” said Kirk Parsons, senior director of wireless services at J.D. Power and Associates, in the article. “More than one-third of T-Mobile subscribers report waiting less than two minutes on hold to speak with a representative. T-Mobile has proved successful when it comes to being prompt, courteous and efficient at identifying and resolving problems in the eyes of its customers.”

Nikon unveils Fabre Photo EX DSLR-based stereoscopic microscope

Sure, we’ve seen homebrew digital microscopes built out of old webcams and proper digital ‘scopes with USB interfaces, but if you’re really serious about your closeups, Nikon’s new Fabre Photo EX system is probably calling your name. The stereoscopic microscope can be fitted to a Nikon DSLR back to capture images, with max magnification based on sensor size and crop factor — FX backs will yield 20x zoom, while a DX back will let you keep tabs on your favorite c. elegans at 45x. Various attachments can boost that up to 66x, and there’s even an adapter that’ll let you mount various Coolpix compacts to the system — although we doubt that’ll look nearly as imposing on your lab bench. Mad scientists can order as of February 20th, provided they’re in Japan and have an extra ¥108,150 ($1214) for the microscope and ¥37,800 ($424) for the DSLR mount handy. On more pic after the break.

[Via Slashgear]

Continue reading Nikon unveils Fabre Photo EX DSLR-based stereoscopic microscope

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Nikon unveils Fabre Photo EX DSLR-based stereoscopic microscope originally appeared on Engadget on Wed, 04 Feb 2009 14:32:00 EST. Please see our terms for use of feeds.

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LG Arena KM900 gets further detailed

We’ve already gotten a pretty good look at LG’s curiously familiar Arena KM900 phone, and we’re now starting to get some more details as well, although LG is still managing to keep a few things under wraps for the presumably imminent announcement. Apparently, this one will boast GSM/UMTS/HSDPA connectivity, along with a high-res 3-inch 800×480 display (no word on resistive or capacitive), and some form of mobile TV, although specifics on that are a bit light at the moment. The phone also apparently measures just 11.5mm thick, which makes it a smidgen slimmer than the iPhone and, as we had heard before, it could be out in Europe as soon as next month — on T-Mobile Germany for starters, it seems.

[Via Unwired View]

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LG Arena KM900 gets further detailed originally appeared on Engadget on Wed, 04 Feb 2009 14:13:00 EST. Please see our terms for use of feeds.

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ABI: Apple Surpasses One Percent of Global Cell Phone Sales

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Back in 2007, Apple set a goal of one percent of mobile phone market share when Steve Jobs introduced the iPhone. Recent ABI Research data indicates that Apple achieved its goal sometime in 2008; by the end of the year, the iPhone achieved 1.1 percent of 1.21 billion mobile phone shipments worldwide, according to Ars Technica.

That figure means Apple is currently number eight in cell phone vendors worldwide, in terms of market share. Nokia is on top with 38.6 percent, with second-place Samsung far behind at 16.2 percent; LG and Motorola are each tied for third place with 8.3 percent a piece. Apple’s 1.1 percent figure is tied for eighth, actually, with HTC, and just ahead of Sharp.

The report brings up a now-embarrassing quote from Palm CEO Ed Colligan, who said in 2006 that “PC guys are not going to just figure this [market] out. They’re not going to just walk in.” Eating crow lately, Colligan?

Slacker Radio blows onto BlackBerry Storm

Slacker Radio on the Storm(Credit: Slacker Radio)

When Slacker Radio first introduced its streaming Internet radio app for the BlackBerry, it only worked on standard BlackBerrys running version 4.3 and above. Starting Wednesday, the free app gets touchy-feely with a brand new version for the BlackBerry’s touch-screen Storm.

Slacker Radio for the …

Originally posted at The Download Blog

Our Android T-Mobile G2 Wishlist

HTC’s successor to the G1 is on the way, but with few details to go on, we’ve compiled a wish list of what could make the sequel to a good phone significantly better.

We’ve included lots of hardware-only feature we want to see, but also on our list are improvements to Android that could be made independently of any phone. But with Android, phone makers can customize and modify the distribution that shows up inside their phones, as long as its done responsibly and in a way that allows future stock updates to still apply. We’d love to see HTC put some innovation into Android for the G2.

As we’ve said several times before, Android will only be as good as the developers making software for it. And so far, due to a lack of market saturation and a number of small to significant obstacles (many of which we’re proposing fixes for here), we haven’t seen that developer community take off. Here’s a list of features we could see on the G2 that could go a long way toward changing that.

Better Battery Life: For God’s sake. Please. One of the G1’s most crippling shortcomings is its horrific battery life, and the fix will have to go beyond simply squeezing in a more dense Li-ion cell (although that would be nice too). No, the root of the problem needs to be addressed—namely, Android’s power-hogging connection management, and the G1’s inefficient 3G and wi-fi chips. Whether it’s primarily one or the other or a combination of both, HTC and Google need to sit down and get this right, because a mandatory lunchtime charge just to make it through the day under standard use is totally unacceptable.

A Smooth, Consistent UI That’s Skinnable: One of our major gripes with the G1 (and Android in general) was a lack of consistency across its UI. Sometimes a long-press pulls up a contextual menu, sometimes it selects something, sometimes it does nothing at all. Graphically, the OS itself could use a bit of polish in several places, although the fundamental design vocabulary we’re OK with. Thankfully, Android is flexible and open source, and HTC is totally capable of bringing its own UI improvements to the stack as a whole, or offer them only on HTC phones.

HTC already has experience in re-skinning mobile operating systems, and even though TouchFlo isn’t that great sitting on top of Windows Mobile, it does look pretty, and placed on top of Android’s decidedly more solid and competent foundation, a slightly tweaked graphical UI—that still stays true to Android’s fundamentals—would be cool to see.

Sexy Hardware: The shots we’ve seen look great and all, but we want an Android phone that’s really going to wow us. We know HTC has it in them—they’ve given us blue balls a-plenty with the Euro-only Touch HD. Let’s see some high-end hardware—be it an ultra-high res screen, a slick form factor, anything—to get the blood pumping a little.

Better Media Handling (and a F@#&ING 3.5mm Headphone Jack!): Android’s media apps feel half-assed. People now expect to have a fully functioning PMP built into their phone—that is one area where the iPhone truly pushed things forward. And while the G1 will never work natively with iTunes (prove me wrong!), it can do a lot better with their media apps. By adding video playback, for one. And maybe better playlist management, and an overall sexier look. And of course, almost above all else: a 3.5mm headphone jack. DEATH TO DONGLES!

Ditch the Qwerty Keyboard: My opinion is not mainstream, as many companies and studies have cited general public favorability for physical keyboards over touch—but touch keyboards, done right, are the future. I have yet to play with the soft keypad found in Android’s forthcoming “Cupcake” OS, but if it’s good enough to fluidly handle texting and light emailing, that’s all i need. This will allow for a much slimmer profile for the hardware and a more intuitive (and less schizophrenic) control setup. Word from the source of the leaked G2 images is that the QWERTY has in fact been ditched, but with no side shot, we can’t tell yet for certain. Hope so.

Front Camera/Video Chatting: Google Talk already can handle video chats easily via its web interface and standalone app; why not bring it to the phone for the first truly mainstream mobile video chatting package, which could be a killer app? For that we’ll need a front camera (something we don’t see clear evidence of in the spy shots).

Built-in Flash Memory: We are oh so happy that the G1 has an integrated microSD card slot for added storage flexibility, but built-in memory ensures that we don’t lose access to images or music if we need to switch SD cards.

Add Multiple Google Accounts: Another huge crutch for the Google Accounts integration is the ability to only use one account at a time, and the fact that you have to perform a full phone reset to switch. That’s ridiculous. Not only do we want to use the superior Gmail app interface with our work email (which also uses a Google Account for Domains), but we don’t want to have to wipe everything on our phone to change accounts. A smart interface for living with multiple Google accounts on your phone would solve all of this.

Give Users the Option of Desktop Sync: Only being able to use Google Contacts was a huge, huge pain when I first set up my G1. I had never used that system, so I had to figure out the best way to get my OS X Address Book contacts into Google and then into my G1. But I’m still wading through dupes and contacts I don’t want on my phone, which I’m too lazy to fix because it’s not intuitive. And if it’s not intuitive for me, God help the average Joe.

Wireless File/Media Sync: As a corollary to desktop sync, let’s go crazy and make it wireless. This will be another leg-up on you-know-who, and even if it’s just for media and file syncing, the ability to easily pair my phone to my PC via Bluetooth or, better yet, auto-detecting wi-fi to transfer files back and forth would be great, and one less cable on my desk.

System-Wide Multitouch: We know for a fact it’s possible. And we also know Google is scared of potential litigation from Apple. But until Android adds multitouch as a core service for every app developer to utilize in creative new ways, it won’t be a cutting edge platform.

Android Market Tune-Ups: There are two major problems with the Android Market right now—there is no easy way to manage updates, and there is no way to browse through the available apps via the web, or any place other than on your phone. As for upgrades, apps can phone home to an upgrade server, but all that usually brings is a notification to go download the updated app manually from the store. And as far as the lack of a Market web interface, this is a problem for a lot of people—the developers who don’t get any exposure, the potential G1 buyers who want to browse what’s available, and, frankly, the press who publicize the apps and don’t want to waste precious time wading through a lousy interface to find apps. These are both Android-specific problems, but let’s hope some improvements here come hand in hand with the G2’s launch.

More:
Android G2 Photos: Thinner and No Keyboard
T-Mobile G1 Google Android Phone Review

Garmin teams up with Asus for Nuvifone series

(Credit: Garmin)

On Wednesday, Garmin and Asus announced a strategic alliance to develop and distribute co-branded GPS-enabled smartphones to be known as the Garmin-Asus Nuvifone series. This includes the original Garmin Nuvifone, which was introduced over a year ago, and will now be rebranded as the Garmin-Asus Nuvifone G60.

The …

Survey: Demand for Apple notebooks declining

Could falling demand for Apple notebooks be offset by an Apple Netbook?

(Credit: CNET)

Apple’s Mac division was able to withstand recessionary pressures last quarter by neutralizing a decline in desktop sales with a sharp rise in notebook sales. Will it continue?

A new survey released by ChangeWave Wednesday makes it clear that despite a relatively strong first quarter, Apple is not out of the woods yet. Of respondents planning to buy a notebook in the next 90 days, the percentage of those planning to buy an Apple notebook fell six percentage points to 28 percent, as compared with November’s survey.

The overall percentage of respondents planning to buy a notebook fell from 8 percent in November to 6 percent, so it’s not just Apple that’s feeling the pinch. And consumer electronics spending is on the wane as well, with the percentage of those planning to spend more on consumer tech over the next 90 days falling to a two-and-a-half-year low.

But Changewave says that decline is being partially offset by an increase in demand for Netbooks, a category where Apple is taking a wait-and-see approach. The research firm concludes its report by opining that Apple could be in trouble without a Netbook, because the PC market is growing increasingly price-sensitive as the recession takes hold.

Originally posted at News – Apple

QNAP’s new 4-bay Atom-based TS-439 Pro Turbo NAS

It’s already been an exciting year for QNAP fanboys… not only has the company graced the world (and our pages) with a new 6-bay NAS, but it’s already back for more. Billed as “the world’s first 4-bay Intel Atom-based NAS,” the TS-439 Pro Turbo NAS sports an Intel 1.6GHz CPU, 1GB memory, support for RAID 0/1/5/6/5+spare configurations, up to 6TB capacity (that’s before you start adding external drives) and a whole host of server functions, including all the FTPing, DDNS, MySQL and XDove mail servin’ your little heart desires. And if that weren’t enough, the Surveillance Station feature supports video monitoring and recording from up to four IP-based cameras. No price listed, but we do have plenty of glamor shots for you in the gallery below.

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QNAP’s new 4-bay Atom-based TS-439 Pro Turbo NAS originally appeared on Engadget on Wed, 04 Feb 2009 13:51:00 EST. Please see our terms for use of feeds.

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Peek Offers Buy-One-Get-One-Free Deal

Peek_E-mail_Turquoise.jpgAmazon and Peek are running a promotion that lets consumers interested in the thoroughly mediocre Peek e-mail device buy one for $79.95 and get a second one free.

Well, it’s a little more complex than that, since each device requires its own $19.95/month data plan. But as before, there’s no contract with either one, so you can cancel at any time. Each device lets you send and receive e-mail from up to three accounts on the go—slowly, with deliberate typing required. And that’s about it, really.

Last month, Peek announced a $299.95 lifetime deal, where for one day only you could purchase a device and a lifetime data plan. Both that deal, and this new one at Amazon, sound like a company that’s desperate to move product, especially considering they’ve already discounted the price of the device from $99.95 to $79.95 to begin with. Do I hear “free-with-a-monthly-plan” next? Anyone?