Amazon suspends Kindle account after too many product returns

The Kindle should be a pretty straight forward proposition, but this just goes to show you how sometimes folks can stir up controversy even with something as innocuous as an e-book reader. First there was the hassle with the Writers Guild over text-to-speech, and then Amazon threatened MobileRead with legal action for merely linking to software they didn’t take kindly too. And now we’re hearing alarming tales of Kindle owners who have had their accounts turned off when inadvertently running afoul of company policy. Case in point, a user on the MobileRead forums reports being locked out of his account for what was termed an “extraordinary” rate of returns (that is, he returned electronics that arrived damaged or defective). Because of this, our man was unable to purchase new books for his device, or even check out magazine / newspaper / blog subscriptions he had already paid for. Luckily, this gentleman was able to plead his case and get his account reactivated — but other users haven’t been quite so fortunate. We’ll be keeping an eye on you, Amazon — so let’s try and play nice for now on.

[Via Channel Web]

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Amazon suspends Kindle account after too many product returns originally appeared on Engadget on Thu, 16 Apr 2009 16:11:00 EST. Please see our terms for use of feeds.

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iTunes Store’s new pricing scheme affects the charts, that Lightspeed Champion guy expresses surprise

An interesting sidenote on the intersection of music and commerce: Billboard reported last week that the iTunes Store’s new variable pricing plan has had a bit of an impact on sales rankings on individual tracks, giving $.99 songs an advantage over their $1.29 counterparts. According to the magazine, numbers for Wednesday, April 8, show that the iTunes Top 100 chart had 40 songs at the $1.29 price point, and 60 at $0.99 — the premium songs slid an average of 5.3 places, while the $0.99 songs gained roughly 2.5 chart positions. On Thursday the trend continued, with the 53 songs priced at $0.99 rising roughly 1.66 places on the chart, while the remaining songs — priced at $1.29 — lost an average of two chart positions. None of which answers the most pressing question: When will Miley Cyrus’s reign of terror come to an end?

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iTunes Store’s new pricing scheme affects the charts, that Lightspeed Champion guy expresses surprise originally appeared on Engadget on Sun, 12 Apr 2009 21:06:00 EST. Please see our terms for use of feeds.

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DoubleTwist nets $5 million in funding, debuts Windows version

Don’t let anyone tell you otherwise — money’s out there if your idea is good enough. Hot on the heels of Fusion-io’s grabbing of Series B funding comes this: news that doubleTwist has just acquired a solid $5 million to push forward on its all encompassing media venture. If you’ll recall, the project is being headed up by the notorious DVD Jon and DRM expert Monique Farantzos. In essence, the idea is to create a multi-platform media browser that can take media from just about anywhere and place it just about anywhere else, all without forcing you to figure out messy calculations like encoding and native resolutions. In related news, doubleTwist now shows screenshots and a video (after the break) of a Windows version, which is available today for download.

Read – DoubleTwist website
Read – Funding

Continue reading DoubleTwist nets $5 million in funding, debuts Windows version

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DoubleTwist nets $5 million in funding, debuts Windows version originally appeared on Engadget on Wed, 08 Apr 2009 16:26:00 EST. Please see our terms for use of feeds.

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iTunes Store now infected with variable pricing, Amazon still $0.99

As promised, variable pricing has now been implemented at the iTunes music store. Already, we’re seeing most of the top 10 singles and 33 of the top 100 hitting the top price-point of $1.29 (encoded as DRM-free 256kbps AAC). Interesting as Amazon’s uncomfortably similar top 10 list has all these tracks priced at $0.99 (encoded as DRM-free 256kbps VBR MP3). A handful of tracks (nine in the top 100) do hit the higher $1.29 price further down Amazon’s list. Now, if you believe Steve (someone who originally postured against this price structure), then it appears that the music labels are charging Apple more for the rights to sell its music than Amazon based on this quote attributed to Jobs in the Apple press release from January:

in April, based on what the music labels charge Apple, songs on iTunes will be available at one of three price points-69 cents, 99 cents and $1.29-with many more songs priced at 69 cents than $1.29.

Regardless, we know where we’ll be purchasing our Miley Cyrus from now on.

[Thanks, Jesse]

Read — January “Changes Coming to the iTunes Store” press release
Read — iTunes top songs [Warning: iTunes App link]
Read — Amazon top songs

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iTunes Store now infected with variable pricing, Amazon still $0.99 originally appeared on Engadget on Tue, 07 Apr 2009 04:34:00 EST. Please see our terms for use of feeds.

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Vodafone’s music catalog goes DRM-free for mobiles and PCs

We were wondering (seriously, it has been on our conscience at night) which carrier would be the first to go completely DRM-free in respect to its music catalog, and now Vodafone has stepped in to claim said throne. This week, the operator has inked deals with Universal Music Group, Sony Music Entertainment and EMI Music to bring tunes to handsets and PCs sans any nasty DRM, and for those who already downloaded DRM-laced files in the past, they’ll be able to upgrade to DRM-free without a charge so long as they do it soon. And to think — something like this would’ve been stopped cold at the drawing board by record label execs just a few years back. Desperate times call for desperate measures, right?

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Vodafone’s music catalog goes DRM-free for mobiles and PCs originally appeared on Engadget on Thu, 12 Mar 2009 10:08:00 EST. Please see our terms for use of feeds.

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Nokia aiming for DRM-free implementation of Comes With Music

Make no mistake — there’s no need to wait for Nokia and its partner studios to implement a DRM-free version of Comes With Music to enjoy your subscription tracks on any device you want, but at least the handset maker — along with those in control of the jams — are working towards a legal way to strip your downloads of that pesky rights management stuff. According to an article on the matter from Singapore today, Adam Mirabella, director of Global Digital Music Retail at Nokia, had this to say: “We have dialogs going with all of our partners and Digital Rights Management-free (DRM-free) is also on the roadmap for the future integration of Comes With Music.” No further details were spilled, but we’d say that’s clear cut enough to get one’s hopes up. Just don’t bank on this going down anytime soon — you should know there’s lots of red tape to cut before those CmW tunes are freed of their shackles.

[Thanks, Masa]

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Nokia aiming for DRM-free implementation of Comes With Music originally appeared on Engadget on Mon, 02 Mar 2009 19:26:00 EST. Please see our terms for use of feeds.

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How To: Rip Blu-ray Discs

Included digital copies are still the exception rather than the norm in the Blu-ray world. Lame. You’d like to rip those discs for playback elsewhere, right? But there is something you should know first.

And that is this: Ripping Blu-ray discs sucks. Hard. It takes forever, eats up a ton of hard drive space, and for all practical purposes requires software that isn’t free. It’s like trying to rip a DVD in 1999: computers still have a long way to go before this is easy.

But just because it’s hard doesn’t mean it’s impossible, and once your system is set up it’s something you can start before you go to bed and have finished for you in the morning. Here we’ve outlined exactly what you need to rip your 1080p Blu-ray discs (the ones you own, of course) and then convert the video into a more manageable file size for watching on a computer, phone, game console or PMP. Because hey, you own this movie, and you should be able to watch it on whatever device you want.

But you’ll have to earn that right. Let’s start this painful process, shall we?

What’s you’ll need:

• A Windows PC (the Blu-ray ripping process is, at the moment, Mac-unfriendly. I used Windows 7 Beta 64-bit and all the following software is Windows-only)

AnyDVD HD (free fully-functional 21-day trial, $80 to keep) for ripping and decrypting BD discs

RipBot264 (free) for transcoding from AVC (you’ll also need a few codecs to go along with it: .NET Framework 2.0, the avisynth and ffdshow codec packs, and the Haali media splitter)

tsMuxeR (free) for muxing (may not be necessary)

• A Blu-ray drive (I used OWC’s Mercury Pro external)

• A ton of free hard drive space (80GB or so to be safe)

• A decent understanding of how video codecs and containers work (Matt’s Giz Explains has everything you need)

How it Works
AnyDVD HD is a driver that sits in the background, which automatically removes the AACS or BD+ security lock and the region code from any BD disc you load, allowing it to be ripped. The video on most Blu-ray discs is encoded in the MPEG4 AVC format in .m2ts files, so it will need to be transcoded from AVC to something else (like an H.264 MP4 file) for playback on other devices. MPEG4 AVC doesn’t have wide support in all of the best video transcoders we alread love, like Handbrake. This makes finding a free and easy transcoding solution a little tougher, but thankfully RipBot264 seems competent.

You can then either transcode directly from the disc, or go the route I took and rip the disc to your hard drive before running it through the transcoder, which reduces the chance for errors. Give both a shot to find what’s easiest.

Thanks to poster Baldrick’s guide on the Videohelp.com forums and the folks at Doom9—these instructions are based on info found there. Check them out if you get stuck.

Rip Your BD Disc
Again, if you want to try transcoding directly from the disc at the sacrifice of speed or the chance of corruption, you can skip this part (except for step 1) and go to step 4.

1. First up, download and install all the necessary software: AnyDVD HD and RipBot264, which also requires .NET Framework 2.0, the avisynth and ffdshow codec packs, and the Haali media splitter. (All links lead to their Videohelp.com pages, a fantastic resource). These codecs, nicely enough, should give AVC decoding capabilities system wide, so apps like VLC and Windows Media Player should be able to play them without problems.

2. Fire up AnyDVD if it’s not running yet, and from the fox icon in the system tray, choose “Rip Video DVD to Harddisk.” Choose a save point where there’s a healthy 40-50GB free and start it a-rippin’. It’ll probably take around an hour.

3. When it’s done, open up the BDMV/STREAMS directory and try to play the largest .m2ts in VLC or WMP. It should play fine with sound, but if anything’s fishy, you may want to try re-loading RipBot264’s required codecs or trying another AVC codec like CoreCodec’s CoreAVC. This is more paid software, but like AnyDVD, it comes with a free trial period. You need to be able to see and hear an .m2ts file normally during playback before you proceed.

Transcode Your Rip
Now, the fun part.

4. Open up RipBot264. When you try to run RipBot264 the first time, it may say you haven’t installed ffdshow even if you have. If this is the case, open the RipBot264.ini file in Notepad and change “CheckRequiredSoftware=1” to “CheckRequiredSoftware=0” and save it.

5. Click “Add” and select the largest *.m2ts file found in your ripped BD disc’s BDMV/STREAMS folder. RipBot will then analyze it and find the various programs available to encode—you want the one that matches the runtime of your movie, and not one of the special features. RipBot will chew on this file for a long time, and hopefully when it’s done, will present you with this dialog:


6. If RipBot throws an error of any kind here, first make sure you’ve got a bunch of HD breathing room on the volume you’re using.

If errors still come up, you may have to mux your rip. To put that in English: Blu-ray discs have a lot of different files on them representing several different audio and video streams. The process of joining all of these disparate elements into a single stream (usually a .ts file) is called multiplexing, or muxing, and its necessary to do before transcoding. RipBot264 can do this on its own, but it has problems with certain discs. So if any of the above fails, download tsMuxeR, select the biggest .2mts file in the BDMV/STREAM folder in your rip or on your disc, choose the appropriate language, and hit “Start Muxing.” You can then add the resulting .ts file to RipBot264 as the source.


7. Now you can choose how you want to convert the video. RipBot gives you presets for Apple TV, iPod or iPhone, PSP or a high-res file which can then be re-burned to a new BD disc. I chose the iPod/iPhone level.

8. Click “Properties”—here you can fine tune the output size of your video (I chose a nice 640×360 file) and preview it before you begin. MAKE SURE you preview your choices using the “Preview Script” button, because you don’t want to sit through the eternity of transcoding only to find that your dimensions are messed up and everything is in the wrong aspect ratio.

9. If all looks and sounds good, press OK, then “Start” and watch as your system transcodes the massive 1080p AVC stream into a new MP4 file. On my 2.53GHz Macbook Pro, it averages around 20fps, which is actually slower than real time playback. Yuck. So you’ll want to set this and forget it.


10. Wake up the next morning, have your coffee, and check your output file. It should play beautifully in your media player of choice, and look crisp as a kettle chip. My 640×360 encode of the Dark Knight was around an even 1GB in the end, which is not bad at all. Copy it to your device of choice and enjoy.

As you can see, this process is a bitch. It takes an hour to rip the disc, another hour and change for all the software to read your rip and get ready, then an amount of time equal to or even longer than the movie itself to transcode it, depending on your system. So hey, movie studios: how about making digital copies standard features on your BD discs so we don’t have to go through this, mmkay?

Note to Mac Users
While the BD-ripping world is largely a Windows one, you may want to fiddle around with DumpHD, a ripping tool written in Java that supposedly works with OS X. I couldn’t get it to work, but you can read more here to try for yourself.

If you manage to rip your BD disc, you’ll then have to find an AVC converter that works with OS X. Most of these are paid and I haven’t used any, but they exist. If anyone has had luck with a particular tool, let us know.

This method was tested and worked perfectly for me, but if you’re a video jockey and know of any additional software or methods that I didn’t cover that may help, PLEASE tell us about it in the comments. The knowledge dropped in the comments of these Saturday how-tos are a huge help to everyone, so please be constructive and provide links to other tools you’ve had success with. Have a good weekend everyone!

Samsung’s U5 DoReMi rekindles hatred of DRM

You know, you’d think that branding executives would actually stop and have a think about things before just putting it out there, but no. As we’ve seen in separate instances before, Samsung’s U5 DoReMi unnecessarily highlights itself in the worst possible way, capitalizing the three letters — in order, no less — that remind us why digital downloads still aren’t as accessible and easily manageable as they should be. If you can get past all that, the USB stick music player boasts 2/4/8GB of internal capacity, a tiny OLED display, FM radio / recording and up to 18 hours of battery life. Look Sammy, we know the U3 and U4 basically went unnoticed, but is this really the light in which to paint the U5?

[Via AnythingButiPod]

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Samsung’s U5 DoReMi rekindles hatred of DRM originally appeared on Engadget on Thu, 12 Feb 2009 09:33:00 EST. Please see our terms for use of feeds.

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Ruckus music service calls it quits

While there’s clearly demand for downloadable music, there’s clearly not enough of it being funneled to Ruckus Network. The oft forgotten music service — which somehow reckoned it could take on the likes of Rhapsody, Apple, Microsoft and countless others in the saturated digital download space — has officially folded. Quite honestly, we’re shocked that it managed to hang on for this many years, though we suppose its demise was always just a matter of time. Ruckus’ homepage now directs to the image you see above, giving the four avid users no indication of whether any partial refunds or gratis hugs will be given out. Rest in peace, Ruckus — we’re sure you’ll find comfort in knowing that you were already dead to 99 percent of us.

[Thanks, nizzy1115 and Gabriel]

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Ruckus music service calls it quits originally appeared on Engadget on Sat, 07 Feb 2009 02:35:00 EST. Please see our terms for use of feeds.

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RIAA and BSA’s Favorite Lawyers Taking Top Department of Justice Posts

RIAA-fan Biden’s influence in the Obama administration may be larger than anticipated, at least when it comes to file sharing: His good pals with RIAA and BSA connections keep getting Department of Justice‘s seats.

According to CNET, “President Obama is continuing to fill the senior ranks of the U.S. Department of Justice with the copyright industry’s favorite lawyers” with the selection of Donald Verrilli, from the Verrilli Family, el Señor Presidente’s latest acquisition.

Verrilli is the guy who shut down Grokster, sued Google on behalf of Viacom, and sued the pants out of Jammie Thomas in the name of the Recording Industry Association of America, that bunch of nice lovely assholes. His new position at the Department of Justice? Associate deputy attorney general.

This follows up the naming of Tom Perrelli, from the Perrelli Family, as associate attorney general, the third-in-command post at the DoJ. Perrelli was and probably still is the favorite lawyer of the RIAA, suing people and companies left, right, and center in the name of the recording gang. He will be in charge of the DoJ’s civil, antitrust, and civil rights division.

But don’t go away, because there’s more. Who is the deputy attorney general, the second in command at the DoJ, do you ask? Mr. David Ogden, who-according to his previous job’s biography-represents “media and Internet industries, as well as major trade and professional associations.” He also as “part of the department who successfully defended the Sonny Bono Copyright Term Extension Act before the U.S. Supreme Court.”

Not enough? Don’t worry, because the VP has other friends in other places. Take Neil MacBride, another associate deputy attorney general, who previously was an aide to Biden himself. MacBride was the king of the legal hill at the Business Software Association. As the BSA’s antipiracy enforcer and general counsel, MacBride oversaw the creation of the program that rewarded people for phoning tips about suspected software piracy.

All these picks follow President Obama’s words, announcing that these people “bring the integrity, depth of experience and tenacity that the Department of Justice demands in these uncertain times.” It also comes after his words as presidential candidate, asking for less restrictions and less power for the recording industry.

Surprised? We are not. After all, there’s a pattern here. Mr. Clinton was the one who signed the DMCA. And the president of the RIAA reportedly only contributes to Democratic politicians and causes. Not that the Republicans are any better in this front, mind you.

In any case, you know what we think about the recording industry and these issues.

And no, this is not making us happy bunnies. [CNET]