Apple: iPhone 4 drops ‘less than one additional call per 100 than the 3GS’

Digg this! It’s fairly obvious that the howls around the web for Apple to address this antenna issue has gotten underneath the skin of one Steve Jobs, and in a fashion that’s very much unlike Apple (or AT&T, for that matter), the aforesaid CEO has actually handed out a bit of hard data surrounding dropped calls on the iPhone 4. According to Jobs, AT&T won’t reveal the exact amount of call drops for competitive reasons, but they did manage to push out a meaningful delta. As of today, they’ve noticed that the “iPhone 4 drops less than one additional call per 100 than the 3GS.” In other words, the iPhone 4 has actually been dropping more calls than the 3GS in the three weeks that the former has been on the market. Of course, Steve’s also playing up the fact that just a fraction of a percent of all buyers have bothered to call in about their bout with dropped calls (and why would you, knowing there’s no cure?), but it’s still interesting to finally get some cold, hard facts on this disaster. Even if it’s but a snippet.

Apple: iPhone 4 drops ‘less than one additional call per 100 than the 3GS’ originally appeared on Engadget on Fri, 16 Jul 2010 12:36:00 EDT. Please see our terms for use of feeds.

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iPhone 4 proximity sensor fix in the works

Digg this! If you think the proximity sensor on your iPhone 4 has been acting wacky, don’t worry, turns out you’re not crazy: Apple has just committed to fixing weirdness in the next software update at its press conference today. Problems have mainly revolved around the sensor failing to detect your face when you’re on a call, leading to accidentally hang-ups, mutes, and so on as your ear makes contact with the screen — not too cool. Then again, if you’ve been staying off your phone lately for fear of dropping a call, well… maybe you didn’t notice.

iPhone 4 proximity sensor fix in the works originally appeared on Engadget on Fri, 16 Jul 2010 12:35:00 EDT. Please see our terms for use of feeds.

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iPhone 4 sales: 3 million and counting, 1.7 percent returned

Digg this! In today’s iPhone 4 press conference out in Cupertino, Apple has revealed that they’ve pushed 3 million phones so far since launch a little under a month ago. For the record, that’s about twice the number Apple sold in the first weekend — 1.7 million — so the pace has clearly slowed down a bit, though that would appear to be due almost exclusively to supply constraints.

As for how many of those sold phones are staying out in the field, Jobs has revealed return rates, too: 1.7 percent, which works out to about 51,000 phones, compared to 6 percent for the 3GS. Seems like most of these returners would’ve been better off eBaying for a profit, eh?

iPhone 4 sales: 3 million and counting, 1.7 percent returned originally appeared on Engadget on Fri, 16 Jul 2010 12:32:00 EDT. Please see our terms for use of feeds.

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Reminder: we’re live from Apple’s iPhone 4 press conference tomorrow, 10AM PT / 1PM ET!

Apple’s been pretty vague about what’s going to go down tomorrow at the press conference it’s holding in Cupertino, but we’re going to be there live, covering whatever it is they have in store for us. We have a feeling it’ll have at least something to do with that antenna issue you may or may not have heard about, so strap yourself into your seat, grab an orange soda, and keep it parked right at Engadget for the best, up-to-the-minute live coverage on the internet.

Here’s the URL to check in to tomorrow to see the action as it happens, and here’s what time you’ll need to show up:


07:00AM – Hawaii
10:00AM – Pacific
11:00AM – Mountain
12:00PM – Central
01:00PM – Eastern
06:00PM – London
07:00PM – Paris
09:00PM – Moscow
02:00AM – Tokyo (July 17th)

Reminder: we’re live from Apple’s iPhone 4 press conference tomorrow, 10AM PT / 1PM ET! originally appeared on Engadget on Thu, 15 Jul 2010 18:40:00 EDT. Please see our terms for use of feeds.

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Senator Chuck Schumer writes open letter to Steve Jobs, world is officially doomed

Look, we get it. There’s a problem with the iPhone’s antenna. But was the open letter to Jobs calling for a “clearly written explanation of the cause of the reception problem” and a “public commitment to remedy it free-of-charge” really necessary? What, you don’t have better things to do? The full press release (and the Senator’s letter) is after the break.

Continue reading Senator Chuck Schumer writes open letter to Steve Jobs, world is officially doomed

Senator Chuck Schumer writes open letter to Steve Jobs, world is officially doomed originally appeared on Engadget on Thu, 15 Jul 2010 15:09:00 EDT. Please see our terms for use of feeds.

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iOS 4.0.1 hitting iPhones right this second (update: 3.2.1 for iPads, too)

Well it’s not the full 4.1 we were expecting… but here’s a little tidbit from Apple. One of the main features? The update “improves the formula to determine how many bars of signal strength to display.” Interesting. We’re updating some devices right now, and will report back with what we find.

[Thanks to everyone who sent this in]

Update:
It looks like iOS 3.2.1 for iPad is coming down the tube, as well. We’ll let you know what changes we’re seeing!

Update 2: Here’s a quick before-and-after shot of the signal meter. Clearly, Apple wasn’t yanking any chains about changing the sizes of those leftmost bars.

iOS 4.0.1 hitting iPhones right this second (update: 3.2.1 for iPads, too) originally appeared on Engadget on Thu, 15 Jul 2010 14:16:00 EDT. Please see our terms for use of feeds.

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Bloomberg: Apple engineer was concerned about iPhone 4 antenna early on

As if we needed any more drama in this situation, Bloomberg has someone “familiar with the matter” that claims Apple’s own antenna expert, Ruben Caballero, told Apple management that the iPhone 4 antenna design could cause reception problems, dropped calls, and a serious engineering challenge. Caballero is a senior engineer for Apple with a large quantity of antenna patents under his belt, and while we certainly don’t know the whole story — perhaps his claims were somehow quelled by Apple’s own testing — it certainly adds a twist to this story if Steve Jobs and co. had been alerted to this very real problem during the design phase. The Bloomberg article also claims, from a different source, no less, that a carrier partner also raised antenna concerns before the release. Apple and Caballero naturally did not comment on this report. We’re not really sure about the real-world implications of all this behind-the-scenes drama, but we suppose we’ll see what Apple has to say for itself tomorrow.

Bloomberg: Apple engineer was concerned about iPhone 4 antenna early on originally appeared on Engadget on Thu, 15 Jul 2010 10:32:00 EDT. Please see our terms for use of feeds.

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Apple and HTC lead charge as smartphone market looks set to grow and grow

A recent survey of 4,028 US consumers by ChangeWave has thrown up a number of illuminating statistics, which you might consider as predictable as they are informative. The chief takeaway is that people are keen on buying smartphones like never before, with 16% of respondents saying that they’ll be taking the plunge within the next 90 days, which marks the biggest increase in the survey’s history. Secondly, and crucially for vendor loyalists, Apple and HTC seem to be the biggest beneficiaries (or are they the stimulants?) of this interest, with both improving their share by over 50 percent between March and June of this year. RIM and Motorola have taken a tumble in that same timespan, while Palm has sadly failed to register even a single percentage point. We can definitely see the Droid X and BlackBerry 6 remedying things for the big boys, but Palm’s route out of ignominy seems a little less straightforward. You’ll find a chart of customer satisfaction — dominated by Apple in imperious fashion — after the break, and the full breakdown at the source link.

Continue reading Apple and HTC lead charge as smartphone market looks set to grow and grow

Apple and HTC lead charge as smartphone market looks set to grow and grow originally appeared on Engadget on Thu, 15 Jul 2010 05:49:00 EDT. Please see our terms for use of feeds.

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Apple to hold iPhone 4 press conference this Friday

Headline says it all folks. Obviously the company is going to be getting out in front of this antenna drama (finally). We’ve been invited and we’ll be there, reporting live! It all happens at 10AM PT, Friday the 16th.

If you haven’t caught up on the story (and if that’s the case, where have you been?), here’s a little background on the issue in reverse chronological order:

Yes, the iPhone 4 is broken / No, the iPhone 4 is not broken
Consumer Reports confirms iPhone 4 antenna problems — and so do we

Apple: iPhone 4 reception problem is a software issue, fix coming in ‘a few weeks’
iPhone 4’s antenna problem looks worse than it is, but it’s still bad
Apple hiring iPhone antenna engineers for some reason

Apple telling reps to smooth over iPhone 4 reception complaints, not to offer free bumpers?
iPhone 4 antenna woes contextualized by dude in the know
The Jimmy Fallon Test: is the iPhone 4 dropping fewer calls?
Hey Apple, you’re holding it wrong
Apple responds to iPhone 4 reception issues: you’re holding the phone the wrong way

Apple to hold iPhone 4 press conference this Friday originally appeared on Engadget on Wed, 14 Jul 2010 20:12:00 EDT. Please see our terms for use of feeds.

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ZVRS to support live sign language translation via iPhone 4’s FaceTime for calls between deaf and hearing users

While SMS and mobile email are great, they still can’t match the emotion, interaction, and intonation of a live conversation with someone — that’s why our phones still ship with microphones and speakers, apparently. Of course, this is much more difficult when one of the parties is deaf or hard of hearing, which is where video relay services come in. With the help of a videophone or your computer’s webcam, you can make a call with a live translator, who speaks your signed ramblings out loud to the hearing person on the other end. Of course you’re usually stuck at a desk when doing this, but now ZVRS is going to be supporting calls made from the iPhone 4 over FaceTime. It might not be quite as sexy as Apple’s goosebump-raising iPhone 4 commercial, since the phone obviously makes two-way sign language calls possible, but if the person on the other end doesn’t have an iPhone 4 or doesn’t know sign language, ZVRS seems like the next best thing. The new service will launch on July 26th. Check out a video of it in action after the break, the actual call starts at 2:25.

Continue reading ZVRS to support live sign language translation via iPhone 4’s FaceTime for calls between deaf and hearing users

ZVRS to support live sign language translation via iPhone 4’s FaceTime for calls between deaf and hearing users originally appeared on Engadget on Wed, 14 Jul 2010 17:18:00 EDT. Please see our terms for use of feeds.

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