Hasta La Gadget!

Live support has always been a dream for major retailers. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. It is a single-click, hardware-support solution that lets users work with a remote tech support representative to solve problems with their tablets.

The service allows you to see the remote tech support person in a small window on your screen and also displays your screen on the support person’s computer where they can watch what you’re doing online, annotate the screen, and even tap through the interface. Amazon CEO Jeff Bezos said it’s like “actually very similar to having someone standing next to you” and offering tech support.

The service is unique to Amazon, and the company built a full infrastructure to support it at their HQ in Seattle and on board the hardware. By compressing the video signals, they are able to send more data to the devices from tech support and allow tech support to see the data remotely. Amazon’s goal is a 15-second response time, and they will ramp up staffing around major holidays when Kindles are flying fast and furious under the Easter tree.

While some may be concerned about privacy, rest assured the support person will not be able to see out of your camera, and you can mute your audio at any time. Bezos equated the experience to going into a store for tech support. “If you went to some physical store location to ask for help for your device, they’re going to see everything,” said Bezos. More important, however, is how many people the service will help.

“Are we in charge of our devices or our devices in charge of us? Getting good tech support isn’t easy, but it’s important,” he said.

The service will be available on the new Kindle Fire HDX tablets. You can read more about the service at Amazon’s Mayday page.

Sharing video in the mobile age is still just as clunky and labor intensive as it was in the desktop era. Sure, uploading it to YouTube or Facebook is easy enough—but there are few decent options for sharing them directly with only a few select people. And god help you if you’re trying to share content across platforms. But a new freemium service from Real Media aims to eliminate the hassle of uploading and sharing video altogether.

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Sixense has so far promised only PC compatibility for its Stem motion tracker, but the company just teased us with the prospect of a wider ecosystem. It now says that Stem’s developer kit will support Android and iOS if the crowdfunded project reaches a new $700,000 stretch goal. Mobile devices linked to a Stem tracker could serve as motion controllers, virtual cameras and even head-mounted displays. As an incentive to make a pledge, Sixense is adding a pair of programmer-friendly pledge rewards: $149 gets a one-tracker bundle with no controllers, while an early five-tracker bundle has returned at a lower $299 price. Whether or not you chip in, you can watch a conceptual demo after the break.

Filed under: Gaming, Peripherals

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Source: Kickstarter

DVDO has announced the AIR3, which is being touted as the industry’s first 60GHz Wireless HD adapter with support for both MHL and HDMI connectivity. Or more specifically, the DVDO AIR3 is a wireless adapter that will allow the user to push 1080p60 HD content from HDMI and DVI as well as from smartphones and […]

It’s a small miracle that you can open up your laptop and surf the web while soaring through the air in a metal tube some seven miles above the ground, but the experience is inconsistent, and when it works, the connection is often frustratingly sluggish. That’s about to change.

Once focused on undercutting the competition, JetBlue is now best known for its in-flight product: complimentary snacks, 36 channels of free DirecTV and friendly flight attendants. This year, the airline is undergoing a service alteration of sorts. The traditionally all-coach carrier will soon cater to business travelers with a bed-equipped premium cabin, and by the end of next year, all customers will be able to surf the web from 36,000 feet with speeds that rival (or often exceed) what we’re used to on the ground. That new service, powered by ViaSat, is called Fly-Fi, and it’s hitting the skies this November.

We spent a day with JetBlue’s subsidiary, LiveTV, the company responsible for providing in-flight entertainment (IFE) on more than 600 aircraft, including 188 JetBlue planes and some 200 United 737s. If you’ve watched DirecTV while flying either of those airlines, it’s LiveTV that put it there, and soon, the Florida-based firm will be responsible for getting you online, too. Fly-Fi, and its to-be-named United equivalent, will deliver up to 12 Mbps of data — not to the aircraft, but to each and every passenger on board. Join us aboard JetBlue’s first Fly-Fi-equipped Airbus A320 after the break.%Gallery-slideshow90014%

Filed under: Transportation, Wireless, Internet

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