When it comes to electronics, cheaper is sometimes better — expensive tablets, for example, aren’t the best product to hand off to a 5-year-old or take on a backpacking adventure. Such is where the long-existing budget maker Coby comes in. For many years, Coby has been making lower-end inexpensive products, among them being things like […]
A welcome bit of news for globe trotters, as Apple is widening the safety net of AppleCare+ to include hardware repair or replacement while abroad. According to a leaked support document obtained by Sonny Dickinson, replacement coverage for the iPhone will become effective on September 27th. Separately, customers may also initiate repairs of the iPhone, iPad, iPod, Mac, Apple display and Apple TV while traveling. This move follows a recent expansion of AppleCare+ within western Europe, and easily beats Apple’s previous requirement that customers initiate repairs in the same country where AppleCare+ was first purchased. As an important caveat, Apple isn’t guaranteeing that model-specific replacement hardware will be available in all countries, but this is a step in the right direction.
Filed under: Cellphones, Mobile, Apple
Via: TechCrunch
Source: @SonnyDickinson (Twitter), 9to5Mac, Apple
While we were busy gawking at the iPhone 5c and iPhone 5s, Apple was quietly expanding the reach of its AppleCare+ extended support program. The service is now available in France, Italy and the UK, giving locals two years of iOS and iPod hardware support (including two accident claims) beyond the European requirements. Customers pay £79 (€99 in Europe) to cover an iPad or iPhone, and £49 (€59) to safeguard an iPod. Unfortunately, the expansion comes at a cost for Americans — Apple is quietly hiking its AppleCare+ accident repair fee in the US from $49 to $79. While that’s still cheaper than regular service, it’s expensive enough that some may simply prefer to take better care of their gadgets. May we suggest a case?
Filed under: Cellphones, Portable Audio/Video, Tablets, Mobile, Apple
Via: TechCrunch
Source: Apple (UK), (US)
Apple revised its warranty policy in Italy last year after being hit with a €900,000 fine for not complying with an EU-mandated two-year term, and it looks like those changes are now starting to spread further throughout Europe. The company has today revised the terms of its warranties in France, Germany and Belgium, specifying that customers are entitled to repairs and replacements of their Apple products for a full two years after purchase, and not just one as previously stated. No word yet on when the rest of the EU will see those changes, but it would now seem to be just a matter of time before other countries get the new terms as well.
Filed under: Cellphones, Laptops, Tablets, Mobile, Apple
Via: Electronista
Source: ZDNet, 9 to 5 Mac
Today at Google I/O the company held a session entitled “Voiding your Warranty” where employees demonstrated how to root and install Ubuntu on Google Glass.
Gallery: Glass hacking at Google I/O 2013
Developing…
Tesla CEO Elon Musk talked a bit about his goals for expanded service options in his interview with us earlier this month, and he’s today detailed some of those options that the company is ready to roll out. That includes one perk that’s been mentioned previously: the ability to get a Model S loaner to tide you over when you have to turn your car in for service. What’s more, that loaner will be a top-of-the-line Model S regardless of the car you turn in (there’s a fleet of 85 to start with, each with valet service to your location), and customers in “most markets” can also opt to get a Tesla Roadster as a loaner if they’d prefer to try out something sportier. Musk further explains that customers can even choose to keep that loaner car if they like it better, and simply pay the difference.
Beyond that, Tesla is now making annual checkups entirely optional, meaning that your warranty will still be valid for the full term even if you never take your car in. And rounding things out is what Tesla describes as an “unconditional warranty” on Model S batteries, which will let owners get a factory reconditioned unit as a replacement even in the case of user error. You can find the full details on the new options in Musk’s blog post announcing the news linked below.
Filed under: Transportation
Source: Tesla
Over the last couple of weeks, Chinese consumers and media had been up in arms over Apple’s lesser warranty coverage — specifically over refurbished replacement devices for faulty iPhone 4 and 4S — compared to that applied in other countries, and Cupertino’s seeming arrogance from its lack of response at the time didn’t help at all. But in an open letter addressed to Chinese consumers earlier today, CEO Tim Cook apologizes on behalf of his company and promises that “Apple’s commitment and passion for China are no different than for other countries.” After taking a closer look at China’s “Three Guarantees” law (repair, refund and replace), Cook’s China team will now be offering the following:
Looks like a good start here (especially for the second hand market, of course), but let’s see if the Chinese consumers will see an effective change at the stores — maybe the next wave of virtual protest will eventually force Apple to add full two-year coverage for the iPads as well.
Filed under: Cellphones, Laptops, Tablets, Mobile
Source: Apple (Chinese)
In 2011 Apple found itself in some hot water for failing to provide the legally required two-year warranty to European consumers. But, since being slapped with a €900,000 fine by Italy in December of that year, few other countries have taken any signifcant action. That’s led European Justice Commissioner Viviane Reding to call on the nations of the European Union to step up their enforcement efforts and to cooperate more on consumer protection issues. She also said that the Justice Commission should take a more prominent role in helping various state institutions work together. The call for stricter enforcement comes after only five EU members took any action against Apple for openly flouting the Union’s Warranty laws — and just two (Italy and Bulgaria) imposed any financial penalties. Denmark, Finland, Luxembourg and Belgium are still investigating the company, but it’s not clear what consequences if any remain to be faced. The company has begun to alter its warranty policies to fall more inline with local laws, but there are still concerns about the specific wording that leave room for abuse.
Filed under: Apple
Nissan has thrown down the warranty gauntlet to other EV makers by announcing it would be the first to “restore” battery capacity if a Leaf’s full charge fell below 9 out of 12 “bars” within 5 years or 60k miles. The new clause was announced by VP Andy Palmer and will go into effect in spring of next year on all models, including those sold in 2011 and 2012. The company stressed it would only “repair or replace the battery under warranty with a new or remanufactured unit to restore capacity at or above a minimum of nine bars,” and not a full charge — saying a gradual, but not excessive loss of charge was normal. Nissan added that it’d look to improve the accuracy of the battery gauge, since the aforementioned bars on the dash were computer managed and not exactly scientific. All of this applies to US-only vehicles for now, but similar policies will soon go into effect worldwide, according to the statement. So, if you’ve been starting to get range anxiety, check the PR below the break for more info.
Filed under: Transportation
Via: Autoblog Green
To be completely fair, Pandigital officially called it quits back in July of this year, when it handed the remaining of its assets to a liquidator in order to comply with the don’t-call-it-a-bankruptcy process. Now, however, the creator of that 7-inch Novel slate has been contacting former customers — that are experiencing tablet woes — to let them know it will no longer be able to offer such customer service, noting that “due to this liquidation process any further requests for warranty replacements cannot be honored.” Given its earlier filing with the Credit Management Association, the notice doesn’t exactly strike us a surprise, but it does tell us not to expect the Supernova maker to splash a comeback any time soon. You’ll find the original email sent to troubled customers right after the break.
Due to this liquidation process any further requests for warranty replacements cannot be honored.
Please be advised that Pandigital, Inc (the ‘Company’), executed a General Assignment for the benefit of its creditors in favor of Credit Management Association on July 13, 2012 (the ‘General Assignment’). A general assignment is a common law means of concluding the affairs of an insolvent debtor as an alternative to the Chapter 7 bankruptcy process. Pandigital is currently in the process of liquidation by the Assignee.
You are receiving this email as you have recently been shipped a warranty replacement for a Pandigital product.
Filed under: Tablets
Via: Android Central
Source: The Digital Reader
This is site is run by Sascha Endlicher, M.A., during ungodly late night hours. Wanna know more about him? Connect via Social Media by jumping to about.me/sascha.endlicher.
