Oct 14

Apple extends 1TB Seagate HDD replacement program to cover additional iMacs

Posted in: Today's Chili

Apple extends 1TB Seagate HDD replacement program to cover additional iMacs

Last year, faulty 1TB Seagate drives living in 21.5-inch and 27-inch iMacs purchased between May and July of 2011 were at the heart of Apple’s HDD replacement program. Now, Cupertino has extended the initiative to encompass rigs sold between October 2009 and July 2011. Customers with an affected iMac are eligible to receive a free drive until April 12, 2013 or for three years after their desktop’s original purchase date. Curious if your machine contains an afflicted hard drive? Simply visit the source link below and plug in your computer’s serial number to find out. If you do need a replacement, an Apple Store or authorized service center will be happy to help — just remember to back up your drive before parting with it.

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Apple extends 1TB Seagate HDD replacement program to cover additional iMacs originally appeared on Engadget on Sun, 14 Oct 2012 20:28:00 EDT. Please see our terms for use of feeds.

Permalink MacRumors, TUAW  |  sourceApple  | Email this | Comments

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Oct 01

Apple facing European investigation into how it sells AppleCare

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Ever hemmed and hawed over buying AppleCare with your shiny new gadget? European chiefs are worried that you don’t know all of your rights. They’re concerned that Cupertino’s warranty-selling practices hide the fact that all customers are entitled to a statutory two-year warranty to fix defects present at sale. The company has already had to open its checkbook to Italian regulators, but pointed out that the protection plan is there to remedy issues that may crop up after you’ve taken your new toy from its perfectly-engineered box. Nevertheless, commissioner Viviane Reding is pushing for a Europe-wide inquiry into the company, contacting all 27 member states to look into the matter. In the meantime, we’re left working out how many times we’re likely to drop our new device in the next three years.

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Apple facing European investigation into how it sells AppleCare originally appeared on Engadget on Mon, 01 Oct 2012 09:51:00 EDT. Please see our terms for use of feeds.

Permalink Bloomberg  |  sourceDer Speigel (Translated)  | Email this | Comments

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Jul 03

Apple may get the Italian boot, has 30 days to push a 2-year warranty for locals

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Apple may get the Italian boot, has 30 days to push a 2year warranty for locals

Italian regulator AGCM is clearly on a short fuse with Apple. After issuing a €900,000 fine ($1.1 million) to Apple for not properly offering the free 2-year warranty required by national law, the agency is now warning the iPhone maker that it could face a temporary exile — and we don’t mean to Elba. On top of an additional €300,000 ($377,490) potential fine, Apple now faces as much as a 30-day shutdown of all its Italian business for allegedly doing too little to tell customers they don’t always need AppleCare for extended coverage. Having lost its appeal on the original fine, Apple’s main buffer is a 30-day window to address the complaints before the hammer drops. We have yet to see if Apple will tweak its policies in time, but it’s hard to believe the American firm will risk even the momentary closure of an important European wing.

Apple may get the Italian boot, has 30 days to push a 2-year warranty for locals originally appeared on Engadget on Tue, 03 Jul 2012 08:36:00 EDT. Please see our terms for use of feeds.

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Jul 02

Canon confirms PowerShot S100 lens error, offers free repair for affected cams

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Canon confirms PowerShot S100 lens error, offers free repair for affected cams

Select PowerShot S100 cameras are encountering a lens error, Canon confirmed on its Product Advisories page. An undisclosed number of the high-end point-and-shoots have had issues with a “disconnected part inside the camera,” which causes the optic to malfunction. Canon suggests that the issue may be connected with exposure to heat or humidity, but regardless of the cause, the company is offering free repairs, even for out-of-warranty cameras — assuming the issue is caused by this specific part. Qualifying S100s should have a serial number that begins with any number ranging from 29 though 41 (29xxxxxxxxxx, for example), and this specific offer only covers residents of the US and Puerto Rico, though owners in other countries should be able to reach out to their local support centers for assistance. You’ll find the full advisory at the source link below.

Canon confirms PowerShot S100 lens error, offers free repair for affected cams originally appeared on Engadget on Mon, 02 Jul 2012 16:43:00 EDT. Please see our terms for use of feeds.

Permalink The Verge  |  sourceCanon USA  | Email this | Comments

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