Hasta La Gadget!

Consumerist is investigating a reader’s complaint regarding the inability to purchase an iPhone through AT&T’s website when using an NY zip code. So far they’ve discovered that, according to a CS rep: “New York is not ready for the iPhone.”

The conversation Consumerist’s Laura Northrup had with an AT&T customer service representative after confirming that iPhones could not be purchased online when using any New York zip code almost plays out like an SNL skit:

Daphne: Welcome to AT&T online Sales support. How may I assist you with placing your order today?

Laura: Hi, I was looking at the iPhone 3Gs and the system tells me that I cannot order one in my ZIP code. My zip code is 11231. (Brooklyn, NY) Is this true? Are iPhones no longer available in New York City?

Daphne: I am happy to be helping you today . Yes, this is correct the phone is not offered to you because New York is not ready for the iPhone.

Daphne: You don’t have enough towers to handle the phone.

Laura: Thank you for your help. So the phone is not available to people anywhere in the city?

Daphne: Yes this is correct Laura.

Yikes. We know that AT&T’s aware that it sucks in NY, but is the solution to a localized network strain from heavy data usage to stop online sales of a particular phone? Doesn’t exactly seem like a sensible idea, especially since there are plenty of iPhones in AT&T’s brick-and-mortar New York stores.

Something else that’s peculiar about this “sales ban” is that folks in San Francisco, another spot where data puts a huge strain on AT&T’s network, are able to purchase the iPhone online:

I’m definitely curious to hear if AT&T makes an official statement on this issue and what the, probably innocent, explanation is. Hell, I’d be happy with just another Luke Wilson pep talk. [Consumerist]