T-Mobile Sidekick Users Kicked Off Data Services
Posted in: Microsoft, t-mobile, Today's Chili, twitter
When you build a phone around social media and messaging, don’t tick off the people who bought it. That’s the lesson T-Mobile learned the hard way this weekend, when T-Mobile Sidekick users complained ferociously on Twitter and other networks that their data services had stopped working.
On Friday, Sidekick users lost their services, including address book, calendaring, social-networking apps, and Web browsing, when the Microsoft-owned Danger had a server outage. T-Mobile said the problem would be resolved by late Sunday night, but the Seattle P.I. reports that all service has not yet been restored.
The trending topic #tmobilesucks stayed high up on Twitter well into Monday as many T-Mobile users reported via the service that their data services were still down. T-Mobile has been issuing bill credits ranging from $35 to three months of free data to customers who have called customer service to complain, according to Phone News.
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