E-reader statisfaction study shows 93 percent of users are happy, just not you

The wind sure changes very quickly, eh? Just a week ago the University of Georgia revealed that many of its study participants — Athens residents who were given a Kindle to play with — weren’t happy with their e-reader experience, but yesterday a new study reported something fairly contrasting. Rather than doling out touchscreen-less e-readers to a group of people, the NPD Group surveyed more than 1,000 e-reader owners in late November last year, and found out that 93 percent of them were “very satisfied” or “somewhat satisfied” with their devices, while only 2 percent “expressed any level of dissatisfaction.” The report also reveals that wireless access is the favorite feature for 60 percent of the users, while only 23 percent chose the touchscreen. Compared to last week’s report, this probably shows that consumers who actually buy e-readers don’t really care about the touch feature, whereas those on the outer circle are mainly waiting for more — and no doubt cheaper — touchscreen e-readers. Seriously though, only 34 percent wanted color screens? Those guys sure are easy to please.

E-reader statisfaction study shows 93 percent of users are happy, just not you originally appeared on Engadget on Thu, 04 Feb 2010 10:56:00 EST. Please see our terms for use of feeds.

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Rumor: Amazon Acquiring Touch-Screen Company Touchco

amazon touchco.jpg

In a battle against the iPad, Amazon is not likely to go down without a fight. The first sign? The online retailer has reportedly purchased touch-screen company Touchco, according to the New York Times.

Touchco’s technology and staff will join Amazon’s Kindle harware division, Lab 126, the paper said. Touchco has about half a dozen employees and has not yet produced a product. A note on its Web site currently says: “Thank you for your interest in Touchco. As of January 2010, the company is no longer doing business.”

The Times said Touchco has a touch-based technology that is cheaper to produce than those found in Apple’s products, and is also sensitive to different levels of pressure.

After the debut of the iPad last month, Amazon said that its “customers can read and sync their Kindle books on iPhones, iPod touches, PCs, and soon Blackberrys, Macs, and iPads. Kindle is purpose-built for reading. “

Hello Kindle Touch: Amazon Buys a Little Multitouch Company

Ker-BOOM. That’s the thundering explosion of Amazon purchasing Touchco, a little company that makes incredibly cheap, infinitely multitouchable displays, and merging it into their Kindle division. Kindle Touch. It actually sounds kind of nice.

Touchco’s touchscreen tech is designed to be cheap—under $10 a square foot—using a resistive display tech called interpolating force-sensitive resistance. What makes it more special is that unlike most resistive touchscreens, it’s pressure sensitive, and can detect an infinite number of simultaneous touches. Plus, it’s totally transparent (old school resistive touchscreen layers dim brightness and dull colors) and designed to work with full color LCD screens. (Bits has more on Touchco.)

You know, the kind of gorgeous screen that’s perfect for magazines, textbooks, and interactive content. The stuff that E-Ink Kindles can’t do right now, but that a certain other reader announced last week can. So! A full color Kindle Touch. Just think about it.

Like we’ve been saying: The Great Publishing War is just getting started. [NYT]

Amazon buys touchscreen startup Touchco, merging with Kindle division

In what we’re hoping bodes well for future Kindle iterations, Amazon‘s pulled out its credit card and picked up New York-based startup Touchco, who specializes in — you guessed it — touchscreen technology. The company will be merged with Lab126, a.k.a. the Kindle hardware division. Here’s why we’re excited: the startup claims its interpolating force-sensitive resistance tech can be made completely transparent, works with color LCDs, and can detect “an unlimited number of simultaneous touch points” as well as distinguish between a finger and stylus. Current cost estimates put it at less than $10 per square foot, which The New York Times says is “considerably” less expensive than the iPad / iPhone screens. We’re not expecting to see immediate results with this acquisition, but given the proliferation of touch in the latest batch of e-book readers, it’d be foolish of Amazon not to join in on the fun. Ready for the Kindle 3 rumor mill to start up again?

Amazon buys touchscreen startup Touchco, merging with Kindle division originally appeared on Engadget on Wed, 03 Feb 2010 16:15:00 EST. Please see our terms for use of feeds.

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Rupert Murdoch: Amazon now ‘willing to renegotiate’ e-book prices

You didn’t think the price hike would stop at Macmillan, did you? In today’s News Corp. earnings call, chairman Rupert Murdoch gave indication that his HarperCollins would also soon be changing its e-book prices with Amazon. As relayed by All Things D, the mogul has been unhappy with the $9.99 tier, that Apple’s iBookstore “does allow some flexibility and higher prices,” and here’s the kicker: “And now Amazon is willing to sit down with us again and renegotiate.” Nothing’s changed yet, but we gotta imagine it’s only a matter of time — not just with HarperCollins, but probably all “big six” publishers before too long.

Rupert Murdoch: Amazon now ‘willing to renegotiate’ e-book prices originally appeared on Engadget on Tue, 02 Feb 2010 18:52:00 EST. Please see our terms for use of feeds.

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Zune HD drops $30-$40 at Amazon, Newegg

This looks like it may be more of a price war than an official price drop, but anyone in the market for a Zune HD may one to pay a visit to Amazon or Newegg fairly soon, as they’re now both selling the device for what appears to be the lowest price yet. While there’s no telling how long it’ll last, you can now snag a black 16GB Zune HD for $189.99 ($30 off the MSRP), or a 32GB Platinum Zune HD for $249.99 (a discount of $40). As of this writing, most other retailers seem to be offering nothing more than $20 discounts, though we have a suspicion that may change in the near future.

[Thanks, Keith]

Zune HD drops $30-$40 at Amazon, Newegg originally appeared on Engadget on Tue, 02 Feb 2010 15:54:00 EST. Please see our terms for use of feeds.

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Amazon pulled Macmillan titles due to price conflict — confirmed (update: they’re back!)

Macmillan’s US CEO, John Sargent just confirmed that Amazon pulled its inventory of Macmillan books in a powerful response to Macmillan’s new pricing demands. Macmillan offered the new pricing on Thursday, just a day after Apple announced Macmillan as a major publishing partner in its new iBookstore — a revelation that certainly factored into the discussions along with Skiff and other emerging e-book distribution and publishing models. During the meeting with Amazon in Seattle, Sargent outlined what he calls an “agency model” that will go into effect in early March. Under the terms offered, if Amazon chose to stay with its existing terms of sale then it would suffer “extensive and deep windowing of titles.” Amazon’s hardball response was to pull all of Macmillan’s titles from its Kindle site and Amazon.com by the time Sargent arrived back in New York.

Macmillan claims that its new model is meant to keep retailers, publishers, and authors profitable in the emerging electronic frontier while encouraging competition amongst new devices and new stores. It gives retailers a 30% commission and sets the price for each book individually: digital editions of most adult trade books will be priced from $5.99 to $14.99 while first releases will “almost always” hit the electronic shelves day on date with the physical hardcover release and be priced between $12.99 and $14.99 — pricing that will be dynamic over time. So when Steve Jobs said that Apple’s and Amazon’s prices would be the same, he was almost certainly referring to the $12.99 to $14.99 e-book pricing originally rumored by the New York Times — not the $9.99 price that Amazon customers have been enjoying so far. Funny how Jobs, the man who once refused to grant the music labels’ request for variable pricing on digital music so that Apple could maintain a low fixed $0.99 price per track, is suddenly the best friend of a new breed of content owners. Guess the old dog just learned a new trick, eh?

Update: Amazon has conceded, but not willfully. It has decided to give the consumer the option of paying too much for a bestseller, and frankly, that’s the right thing to do. Let ’em vote with their wallets, we say. The full response is after the break.

Continue reading Amazon pulled Macmillan titles due to price conflict — confirmed (update: they’re back!)

Amazon pulled Macmillan titles due to price conflict — confirmed (update: they’re back!) originally appeared on Engadget on Sun, 31 Jan 2010 04:06:00 EST. Please see our terms for use of feeds.

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Macmillan books gone from Amazon.com, Steve Jobs grins wryly from his throne of golden iPads

We hate to iPad-ify the news so bluntly (matching lower back tattoos aside), but the timing of this one is uncanny. Mere days after Apple’s announcement of a deal with Macmillan for its new iBooks store, and right after a shakycam video of Steve Jobs predicting some publishers would be pulling books from the Kindle due to a lack of satisfaction with Amazon’s prices, Macmillan’s books have mysteriously disappeared from Amazon.com. Even the paper ones, like the new Wheel Of Time book, pictured to the right. You can of course buy books from the other retailers that Amazon’s systems support (along with Amazon.co.uk and Amazon.ca), but there’s no getting a Macmillan publication straight from Amazon.com. Without a peep about the issue from Amazon or Macmillan, it’s easy to see this as some sort of wild glitch — after all, what could possibly cause such a rift between these two companies to end sales of all Macmillan books, instead of just the e-books for Kindle? Hopefully we find out soon, before our heads implode conspiratorially.

Macmillan books gone from Amazon.com, Steve Jobs grins wryly from his throne of golden iPads originally appeared on Engadget on Sat, 30 Jan 2010 13:10:00 EST. Please see our terms for use of feeds.

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Apple iPad Raises the Stakes for E-Readers

ipad-ereader

Apple’s much-awaited iPad tablet is a good looking, multipurpose e-reader but it is no Kindle slayer, say publishing executives and electronic-book enthusiasts. Instead, the iPad is likely to raise the stakes and help traditional e-readers evolve into more sophisticated devices.

“The iPad is for casual readers and people who favor an all-in-one type of device, while dedicated E Ink-based e-readers are for avid readers,” says Wiebe de Jager, executive director with Eburon Academic Publishers, a Netherlands-based publishing service.

“The iPad is a great device for casual reading, especially magazine-like articles and textbooks, and to a lesser extent for e-books, but there is no way you can compare the iPad’s backlit LCD screen to low-power e-readers’ screens today,” he says.

Apple on Wednesday launched the iPad, a lightweight tablet with a 9.7-inch touchscreen display that brings together web surfing, books, movies and music in an easy-to-carry device. The iPad, which will start shipping in about two months, ranges from $500 to $830 depending on storage and connectivity.

But that’s still almost twice the price of a 6-inch e-reader with half the convenience, says James McQuivey, an analyst with Forrester Research.

“Now that we have seen the iPad, we don’t feel that the e-reader market is going to be hampered by it,” he says. “Smaller sized e-readers are half the price of an iPad and great for reading.”

But McQuivey expects the iPad to hurt the large-screen readers category, which includes the Kindle DX and the Plastic Logic Que. The Kindle DX features a 9.7-inch black-and-white screen and is priced at $490, while the 10.5-inch Plastic Logic Que with E Ink costs $650 or $800 depending on the storage offered.

An iPad Screen for All Seasons?

The fundamental difference between digital-book readers and their electronic peers, such as laptops and phones, is display technology.

Smartphones and laptops use LCD screens that offer vivid color images but are difficult to read in sunlight. Electronic-ink displays, as seen in the Kindle and other e-book readers, are currently stuck in a black-and-white world but they claim a better reading experience. Take a Kindle or a Sony Reader to the park on a sunny weekend and you could have a daylong picnic with just the e-reader.

The iPad can’t offer the same advantages. Vinita Jakhanwal, an analyst with research firm iSuppli say an LCD screen is not as sunlight-friendly as an E Ink display.

The LCD screen also consumes more battery: An iPad promises 10 hours of battery life compared to a Kindle, which doesn’t have to be charged for at least a week. The Kindle’s E Ink screen consumes power only when the page is turned; turn off the wireless and you can go for a week without plugging it in. By comparison an LCD display is said to drink anywhere from 40 percent to 60 percent of the device’s overall power consumption. Backlighting in LCDs can drain power, though companies are trying to use LEDs for the backlight to save on power.

An LCD screen can also be harsher on the eyes. “Reading for a few hours on a handheld LCD screen can be quite a strain,” says Jakhanwal.

Where the iPad does score is in its ability to offer a color display and the ability to embed audio and video files in books. That may not be an advantage for too long. Both E Ink and Qualcomm are working on offering color screens that consume very little power and can be used both outdoors and indoors. At the Consumer Electronics Show earlier this month, Pixel Qi showed a LCD display that can switch between a full-color video mode and a low-power black-and-white display.

A Better Look for E-Books

The Kindle and the Nook’s black-and-white screens may have reduced eye strain but they also stripped the aesthetics out of books. Shorn of the usual typographic tools, e-books on these devices have turned into monotonous blocks of characters.

The iPad will offer publishers a chance to come up with enhanced e-books that contain images, links, background material, embedded audio and even video. It’s a move that’s likely to prompt other traditional e-reader makers to offer tools that will improve the layout of books, says McQuivey. And upcoming color screens for e-readers could help level the playing field between the iPad and other e-readers.

“What the iPad does is say that you don’t have to give up the reading experience when you get the device,” he says.

But some die-hard e-reader fans like Len Edgerly, who hosts the weekly Kindle Chronicles podcast, say pretty e-books aren’t as big a draw as some would think.

“When I am reading, I don’t want to be too distracted,” he says. “It’s about the words, and when I read the Kindle, it seems to bring me closer to the author’s words. That’s essence of reading to me.”

Publishers Battle for the Best Deal

Ultimately, the fight for dominance in the e-reader market is likely to be fought among two giants: Apple and Amazon. And the key to this war will be pricing.

Amazon has been battling publishers to offer electronic best-sellers in its online store for $10. So far, though, Apple hasn’t announced pricing for books in its iBooks store. Reports indicate that it is likely to be in the $14 to $15 range.

“It’s going to be a titanic struggle with publishers trying hard to get Amazon to abandon the $10-bestsellers pricing,” says Edgerly. “But they are unlikely to succeed.”

For Amazon, the success of the Kindle as a hardware platform is secondary to the company’s desire to sell more books, and pricing is the key to the latter.

As a consumer, Edgerly says even if Apple books come with a few extra videos or audios, he won’t pay for it.

“Why would I pay an extra $3 to see a video or hear audio when I get the same book for much less on Amazon?” he says.

Reaching Out to the World

Though Apple’s Steve Jobs has said that books in the iBooks store will be based on the open standard EPUB, which is supported by all e-book readers but the Kindle, he hasn’t talked about digital rights management (DRM).

For now, iBooks are expected to be available only in the United States. That could be because Apple may be using its own DRM system, Fairplay, says de Jager. The iBooks DRM will not be compatible with that of Adobe’s.

“So all those people, mainly in Europe, buying Adobe DRM’ed books will not be able to read them in the iBooks app and vice versa,” he says. “It seems that Apple is trying to create their own e-book ecosystem, just like Amazon did with the Kindle store, Kindle e-book format and Kindle DRM.”

The future of e-reading lies in open e-book systems without DRM, and it is not clear how Apple or Amazon will take to that.

ipad-ereader-comparison

Photo: Jon Snyder/Wired.com

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Netflix earnings, subscribers and streaming growth have analysts drooling over a theoretical Amazon buy

It’s total pie-in-sky speculation, completely lacking in serious evidence or even vague “sources familiar with the matter,” but for some reason, after two and a half years of hard rumoring, analysts seem more sure than ever that Amazon is looking into a Netflix acquisition. Netflix just announced some pretty attractive quarterly earnings, along with some nice hard numbers: it added one million subscribers in Q4 to notch itself past the 12 million mark, and 48% of its customers streamed at least 15 minutes of video off of Instant Watch — compared to 28% a year ago. The logic goes that Amazon’s looking to position itself as a digital goods purveyor, and Netflix is doing a bang up job of that very thing. Sounds just fine to us, but if Amazon tries to lock us into E Ink Netflix streaming on the Kindle, some heads are going to roll. There’s naturally no comment from Netflix or Amazon on the speculation.

[Thanks, Steve H.]

Netflix earnings, subscribers and streaming growth have analysts drooling over a theoretical Amazon buy originally appeared on Engadget on Fri, 29 Jan 2010 11:29:00 EST. Please see our terms for use of feeds.

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