Apple iPhone 3G S trouble roundup

As we said following the Pre launch, no new gadget is immune to growing pains — especially when it’s tied to a manufacturing and distribution campaign on the scale of the iPhone 3G S. Statistically, it’s just not possible to walk away from an opening weekend without a few hiccups when you’re pushing this many units of anything; the best manufacturers can realistically hope for is to keep problems minor, respond to issues quickly, and spin the crap out of anything that comes up.

To that end, here’s what we’re tracking on the 3G S from the first three full days of sales:

  • Apple is awarding $30 iTunes store credits to individuals affected by lengthy activation times on their new phones. Regular activations shouldn’t take more than an hour or two (ours were basically instantaneous) and ports from other carriers should take a maximum of 48 hours, but some unlucky individuals are still waiting to come online. We probably would’ve destroyed the phone with a hammer or a direct impact with a wall by now, so our respect goes out to those of you who are still waiting and haven’t destroyed anything of value.
  • It seems that some users are getting the error message pictured above when attempting to hack tethering support onto their AT&T iPhones using mobile config files available online, though repeatedly deleting and re-adding the configuration seems to help in some cases. Of course, AT&T isn’t supporting tethering on the phone at this point anyway, so we wouldn’t expect a shoulder to cry on if you call in to customer service with this one.
  • Boy Genius Report is reporting that sounds played by the phone are immediately followed by some sort of extremely high-frequency tone — the kind little kids and the next door neighbor’s dogs hear, but you may not.

Anything else going on out there in the field? Perhaps more importantly, anyone being driven batty by shrieking blasts of ultrasound they couldn’t identify?

[Thanks to everyone who sent these in]

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Apple iPhone 3G S trouble roundup originally appeared on Engadget on Mon, 22 Jun 2009 03:29:00 EST. Please see our terms for use of feeds.

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iPhone 3GS data isn’t really faster than the 3G’s in Chicago

There’s been talk the last couple days about the fact that there really isn’t anywhere in the States to take advantage of the blazing 7.2Mbps downlink connection supported by the iPhone 3GS — except for one great hope, one diamond in the rough that could become a shining destination for 3GS owners the world over. That destination would be Chicago, where AT&T fired up 7.2Mbps trials late last year, and the hope was that they might be letting lay folk (like us) in on the action in time for the 3GS release. Well, we’ve been running side-by-side tests today, and the short answer is that we’re clearly not accessing 7.2 — granted, the 3GS is getting marginally faster speeds both up and down, but we figure this can easily be attributed to the new model’s faster processor because a doubling of the downlink pipe simply doesn’t account for a 100kbps bump in speed (latency was all over the map on both phones, for the record). If you’re holding out on upgrading from a 3G to a 3GS, go ahead and crack a smile — because for now, anyway, this is one spec bump that means precisely zilch in the real world.

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iPhone 3GS data isn’t really faster than the 3G’s in Chicago originally appeared on Engadget on Sat, 20 Jun 2009 10:19:00 EST. Please see our terms for use of feeds.

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Hello! There Are More Than Just iPhones In This Universe!

The spotlight this week may be pointed at the iPhone 3GS—and with good reason—but it’s not the only flavor of smartphone ice cream. Here’s a quick path to more info about all smartphones (and no dumb ones!)

• The four big carriers, the four best smartphone platforms, the best information you’re going to get on the subject anywhere: Smartphone Buyer’s Guide: The Best of the Best

• Got a few smartphones already in mind? We probably reviewed them:
Palm Pre (WebOS)
iPhone 3GS
BlackBerry Bold
BlackBerry Storm
T-Mobile G1 (Android)
T-Mobile myTouch 3G (Android)
Samsung Omnia (WinMo)
Note: There’s no Nokia Symbian smartphone on this list because at the moment in the US, there’s no handset we feel confident to recommend.

• Since surfing the web is one of the biggest reasons to choose a smartphone—and one of the biggest differentiators between smartphones—it’s worth it to glance over the Mobile Browser Battlemodo, and its little sister, the Windows Mobile Browser Battlemodo.

• If you’ve already whittled it down to Palm Pre vs. iPhone 3GS, check out our roundup of reviews and news stories for each: Pre vs. 3GS: How To Make the Right Decision. Or you could just skip to this sweet flowchart.

• OK, OK, so you’re set on that durned iPhone, but which one? The $99 3G? Or $199 step-up 3GS? $100 is a lot to think about (even if it amounts to less than two months of actual service): 3GS vs 3G Feature Chart Comparison

Giz Explains: What AT&T’s 7.2Mbps Network Really Means

AT&T’s contribution to the improved overall speed of the iPhone 3GS—their upgraded 7.2Mbps network—is nearly as important as Apple’s. But 7.2 is just a number, and AT&T’s network is just one of many. Here’s where it actually stands.

First, a direct translation: AT&T’s upgraded (or more accurately, upgrading) 3G network claims data download rates of 7.2 megabits per second. Though that’s the lingo used to describe bandwidth, it’s important to remember that those are not megabytes. AT&T’s impressive-sounding 7.2 megabits would yield somewhere closer to .9 megabytes (900 kilobytes) per second, and that’s only if you’re getting peak performance, which you never will because…

That 7.2Mbps is theoretical, and due to technical overhead, network business, device speed and overzealous marketing, real world speeds are significantly lower. UPDATEDEven looking at the old hardware on the current 3G network—the networking guts in your iPhone 3G is technically capable of reaching the 3.6Mbps downstream that AT&T’s network is technically capable of pushing. There are lots of reasons you don’t ever see that. For one, it’s limited to 1.4Mbps to preserve battery life—the faster you download, the faster you burn that battery. Another is congestion—all the a-holes watching YouTubes around you—and backhaul—the amount of pipe running to a tower, or more English-y still, the total bandwidth the tower has available. Another is proximity—the closer to the tower you are, the faster your phone is gonna fly. So for top speeds, you should sit under a deserted tower with plenty of backhaul.

As you can see on our chart above, our tested speeds for everything from EV-DO Rev. A to WiMax ran at anywhere from one half to one sixth their potential speed. Accordingly, Jason found AT&T’s network to run at about 1.6Mbps with the iPhone 3G S—about a third faster than with the 3G, though he was probably still connecting at 3.6Mbps rates—the 7.2 rollout won’t be complete until 2011, according to AT&T.

AT&T-style HSDPA is expected to reach out to an eventual theoretical speed of 14Mbps, which will undoubtedly make the current 3G networks feel slow, but won’t necessarily blow them out of the water. That’s the thing: the iPhone, and indeed just about all high-end handsets on the market today, operate at speeds that are reasonably close to the limits of 3G technology. In a funny sort of way, the iPhone 3GS is already a bit out of date.

So what’s next? And what the hell are those really long green bars up there? Those are the so-called 4G (fourth generation) wireless technologies. Americans can ignore HSPA+ and EV-DO Rev B. for the most part, and given that they’re the slowest of the next-gen bunch, shouldn’t feel too bad. And anyway, as Matt explained, WiMax and LTE are what’s next for us.

Both Verizon and AT&T are within a couple of years of deploying LTE in their networks, and WiMax is already out there in some cities. Our own WiMax tests on Clearwire’s network peaked at an astounding 12Mbps—nearly eight times faster than the iPhone 3GS on AT&T. And even if WiMax is shaping up to be more of a general broadband protocol than a cellular one, this is the kind of thing that’ll be in your phones in a few years, and the promises are mind-boggling: earlier this year, Verizon’s LTE were breaking 60Mbps.

So in short, your brand-new, “S”-for-speed iPhone is pretty speedy—as long as you only look to the past.

Video: ATT’s Distribution Center Gets Busy Packaging iPhone 3GS

The above video provides a behind-the-scenes look at AT&T’s distribution center in Ft. Worth, Texas, where workers are packaging the iPhone 3GS handset due in stores Friday. Pretty neat! Now, if only someone would video tape the factory where the iPhones are made, starring the famous iPhone Girl. Perhaps the iPhone 3GS’s video camera will help with that?

AT&T YouTube Channel [via Gizmodo]


Palm Pre vs. iPhone 3GS: How To Make the Right Decision

It’s the big question, isn’t it? Sprint vs. AT&T, Palm vs. Apple, physical keys vs. solo touchscreen. Here are recent stories to help inform you about every aspect of both, so your eventual decision is intelligent, whichever one you choose.

Palm Pre Reviews
Our review
What other reviewers said
10 things you should know about the Pre

Known Pre Issues
• Tethering? Maybe not
• iTunes syncing could go away
• Hooray for homebrew!
• How’s that reception?
• Screen scratchy? Heat distortion?

Apple iPhone 3GS Reviews
Our Review
What other reviewers are saying
iPhone 3GS Complete Feature Guide

Known 3GS Issues
3GS-exclusive apps from the App Store; definitely better graphics for 3GS
• Tethering? Probably gonna cost extra
• Already jailbroken and SIM-unlocked
• What, no Verizon?

Easy Advice
A flowchart
Stay tuned for more issues and revelations with the 3GS when the phone finally ships to customers, and people start the inevitable complaining.

What about the original $99 iPhone 3G? And while we’re at it, what about the best BlackBerry and Android phones? Hey, that’s why we wrote up the Smartphone Buyer’s Guide: The Best of the Best. You can thank us later. Or now, below, in comments.

And of course, there’s always the choice of buying none.

AT&T’s free hotspot access finally useful with auto-connection in iPhone OS 3.0

Back in the stone age — iPhone OS 2.x, that is — men wrestled wild boar to the ground with their bare hands, wore Members Only jackets, and connected to AT&T hotspots using an archaic, ridiculous process involving text messages, websites, and prayer. One previously unpublicized feature of the just-released OS 3.0, though, changes all that: connecting to your rightful WiFi coverage is now a seamless, no-brainer experience, which magically and very suddenly makes AT&T’s hotspots useful. If we had to guess, these guys are looking for every reasonable way to get iPhones from the 3G network over to WiFi as often as possible, and this should certainly help. Follow the break to see exactly what it means to have an iPhone in close proximity to a Starbucks, in case you’re curious.

Continue reading AT&T’s free hotspot access finally useful with auto-connection in iPhone OS 3.0

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AT&T’s free hotspot access finally useful with auto-connection in iPhone OS 3.0 originally appeared on Engadget on Wed, 17 Jun 2009 18:31:00 EST. Please see our terms for use of feeds.

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Senator Kerry Questions ATT iPhone Exclusivity

Apple_iPhone_Pics.jpg

AT&T may love its exclusive agreement with Apple to sell the iPhone, but it may not be long for this world. Sen. John Kerry (D-Mass.), along with senators Roger Wicker (R-Miss.), Byron Dorgan (D-N.D.) and Amy Klobuchar (D-Minn.), have asked the Federal Communications Commission to investigate whether “exclusivity agreements unfairly restrict consumer choice or adversely impact competition in the commercial wireless marketplace,” according to MediaPost.
Kerry has also written a blog post entitled “Who Really Owns Your iPhone?” that argues these contracts limit consumers’ ability to use the newest phones–something we have been saying for ages and ages.
“Today, we’ve got a wireless marketplace where four companies account for more than 85 percent of all subscribers. These large carriers strike deals with the companies creating the newest and most innovative phones, leaving smaller regional wireless carriers without access to the latest technologies to attract consumers,” he wrote. No word yet on a response from AT&T or Apple.

ATT Accelerates Upgrade Eligibility for iPhone 3G S

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Not too jazzed about the prospect of paying up to $500 to upgrade your iPhone 3G to an iPhone 3G S? AT&T has apparently heard your complaints and announced an accelerated upgrade schedule Wednesday for customers who want the new device.

Customers who will be upgrade eligible in July, August, or September 2009 will now qualify starting Friday, June 19, AT&T said.

In general, AT&T provides special upgrade options to customers who pay more than $99 a month for service plans and have completed between 12 and 18 months of their two-year contracts.

Given that the iPhone 3G was only released 11 months ago, very few people currently qualify for an upgrade and would have to pay $399 for a 16GB iPhone 3G S and $499 for the 32GB device.

“We’ve been listening to our customers. And since many of our iPhone 3G customers are early adopters and literally weeks shy of being upgrade eligible due to iPhone 3G S launching 11 months after iPhone 3G, we’re extending the window of upgrade eligibility for a limited time,” AT&T said in a statement.

Under this promotion, people who pay more than $99 a month and are set to become eligible in the next few months will be able to buy the 16 GB iPhone 3G S for $199 and the 32GB for $299.

Get the rest of this story at pcmag.com.

iPhone 3G S review

If it ain’t broke, don’t fix it — right? We know countless reviews of the iPhone 3G S may begin with that cliché, but there’s little chance you’d find a better way to describe the strategy that Apple has just put into play with its latest smartphone. In many ways, the 3G S is a mirror image of the iPhone 3G; externally there’s no difference. It’s inside where all the changes have happened, with Apple issuing a beefed-up CPU, new internal compass, larger capacities for storage, and improved optics for its camera. More to the point, the release of the 3G S coincides with the launch of iPhone OS 3.0, a major jump from previous versions of the system software featuring highly sought after features like cut, copy, and paste, stereo Bluetooth, MMS, tethering, video recording, landscape keyboard options for more applications, and an iPhone version of Spotlight. At a glance, what Apple seems to be doing is less a reinvention of the wheel and more like retreading the wheel it’s already got (and what a wheel, right?). So, do the iPhone 3G S and OS 3.0 tweak the details in just the right places, or has Apple gone and gotten lazy on us? Read on to find out.

Continue reading iPhone 3G S review

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iPhone 3G S review originally appeared on Engadget on Wed, 17 Jun 2009 14:14:00 EST. Please see our terms for use of feeds.

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