O2’s UK network hung up, just like the Parliament — were you affected? (Updated with O2’s response)

So word has it that O2’s network’s been a bit dodgy in some parts of the UK this evening. Did Gordon Brown’s resignation cause such an outage? Did all the texts about David Cameron’s shiny forehead lead to this network overload? We don’t know, but our own phone’s been running just fine all evening in Central London. Anyhow, let us know if you were affected — just don’t say it’s Nick Clegg’s fault.

[Thanks to everyone who sent this in]

Update: O2’s released a statement about the regional outage:

“We currently have a fault on our network which is affecting voice and data service across parts of the Midlands, South West and Northern Ireland. We are very sorry for the inconvenience. Our engineers are on site to fix the fault as soon as possible.”

This certainly matches what we’re seeing on Elliott Kember’s crowdsourced map, too. [Thanks, danWebb and Scump]

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O2’s UK network hung up, just like the Parliament — were you affected? (Updated with O2’s response) originally appeared on Engadget on Tue, 11 May 2010 18:48:00 EST. Please see our terms for use of feeds.

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FCC task force seeks to squash ‘bill shock,’ give you the 411 on impending overages

Call us crazy, but it seems as if the FCC has been earning its keep of late, and the toiling continues today with an effort meant to address “bill shock.” For those unaware, bill shock is a phenomena on par with bitter beer face in terms of significance, and it typically occurs when you accidentally roam internationally, text well beyond your monthly limit or burn through your minutes within the first week of your billing period. ‘Course, some would argue that you — as a functioning human being — should keep tabs on how often you use your own mobile, but we wouldn’t kvetch with a heads-up here and there so long as these alerts are cheap and easy to implement. As of today, the Consumer Task Force is listening for solutions, and while some carriers already ping you when you leave the country and are about to incur severe roaming charges, that practice is far from uniform. Too bad such a service would essentially nix your ability to play the ignorance card when you get back from that jaunt to Mexico, eh?

Continue reading FCC task force seeks to squash ‘bill shock,’ give you the 411 on impending overages

FCC task force seeks to squash ‘bill shock,’ give you the 411 on impending overages originally appeared on Engadget on Tue, 11 May 2010 13:33:00 EST. Please see our terms for use of feeds.

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Mobilicity gets the green light from CRTC, looks to launch in Toronto soon

Right on cue, the artist formerly known as DAVE Wireless has been given approval to begin operations in Canada. Just as we heard earlier in the year, Mobilicity is looking to add some much-needed competition in the mobile operator space up north, and as predicted, the CRTC has given the initial stamp of approval needed for it to move forward with business operations. The company has to make a few minor changes up the ladder in order to appease the Canadian overlords that regulate this stuff, but the outfit’s top brass have stated that they have “no issues” whatsoever in complying. If all goes well, the carrier plans to start up service in Toronto before the summer swings in, with Vancouver, Calgary, Edmonton and Ottawa to get covered later in the year. Here’s hoping those blasted three-year contracts vanish for good, eh?

[Thanks, Adam]

Mobilicity gets the green light from CRTC, looks to launch in Toronto soon originally appeared on Engadget on Sun, 09 May 2010 03:32:00 EST. Please see our terms for use of feeds.

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Sprint rolls out new 30 day ‘money back guarantee’ trial, claims it’s not a promo

Every so often, an American wireless carrier will toss out a no-holds-barred 15 or 30-day money back guarantee, likely initiated to spur customer walk-ins, and in turn, boost the adoption rate. Sprint, however, is sick and tired (but mostly tired) of playing such games, and it has today announced a new “Satisfaction Guaranteed or Money-Back” program that it has no current intentions of ever nixing. We spoke to Sprint this morning regarding the news, and a spokesperson affirmed that it will be in place for the foreseeable future, with no expiration date already dialed up in the background. The new deal (which starts tomorrow, all kidding aside) enables any customer to open up a new line of Sprint service for 30 days; if they aren’t feeling it, they’ll get “reimbursed for the device purchase and activation fee, get the early termination fee waived, get a full refund for service plan monthly recurring charges incurred and get all associated taxes and Sprint surcharges associated with these charges waived.” We’ll confess — that’s pretty darn thorough, but do you seriously expect to return that EVO 4G? No, no you don’t.

Sprint rolls out new 30 day ‘money back guarantee’ trial, claims it’s not a promo originally appeared on Engadget on Wed, 31 Mar 2010 12:48:00 EST. Please see our terms for use of feeds.

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HTC Desire turning Japanese with SoftBank in late April

The HTC Desire is spreading its wings today with the announcement of a distribution deal with Japan’s SoftBank. One of the big heavies over on that most famous archipelago, SoftBank will carry a WCDMA version of the handset with the standard Android 2.1 with Sense software and brownish externals. Sorry to disappoint our dear readers yearning for a silver or black option. Maybe in the future, eh? We don’t know what reaction to expect from the Japanese audience, but we suspect the language of effortless responsiveness and snazzy AMOLED screens will prove to be universally understood.

[Thanks to everyone who sent this in]

HTC Desire turning Japanese with SoftBank in late April originally appeared on Engadget on Mon, 29 Mar 2010 04:29:00 EST. Please see our terms for use of feeds.

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Palm posts $22m Q3 loss, says it liked its chances against Droid had Verizon launch been sooner

Palm gave us a heads-up back in late February that its upcoming earnings report wouldn’t exactly be cause for celebration, and today the news has become official: the outfit recorded a net loss of $22 million during its fiscal Q3, which still looks rosy compared to the $98 million loss it suffered this quarter a year ago. All told, the firm shipped 960,000 smartphones in the period, which represents a 23 percent uptick from Q2 2010 and a nearly 300 percent increase compared to this quarter in 2009. Unfortunately, sell-through wasn’t exactly stellar, with just 408,000 units changing hands — that’s a 29 percent decline from last quarter and a 15 percent drop year-over-year. We get the impression that it’s waiting for carriers to get down to replenishment levels, but it’s hard to say when that’ll happen. Jon Rubinstein, Palm’s chairman and CEO, was obviously not thrilled about the news, but he’s mirroring statements made to employees just over a fortnight ago with this quote:

“Our recent underperformance has been very disappointing, but the potential for Palm remains strong. The work we’re doing to improve sales is having an impact, we’re making great progress on future products, and we’re looking forward to upcoming launches with new carrier partners. Most importantly, we have built a unique and highly differentiated platform in webOS, which will provide us with a considerable – and growing – advantage as we move forward.”

We’re listening into the earnings call right now, and so far we’ve heard a few choice quotes. Jon mentioned that Palm has “aggressive roadmaps on the software front that we’re working on,” and that there were “no changes to our planned carrier launches.” We’ll let you know if he introduces the Pixi 2 or anything.

Update: The call’s over. PreCentral points out a choice quote from Rubinstein:

We had an arrangement with Sprint that when we launched with Sprint that they would invest in marketing and carry the product and for that they would get an exclusive for a period of time. That really determined when we could do our launch at Verizon. I agree with your premise that if we could have launched at Verizon earlier, prior to Droid, that we would have gotten the attention that the Droid got and since I believe that we have a better product, I think we would have even done better.

In other words, Palm — regardless of Verizon’s positioning — feels like the Pre Plus could’ve been a legitimate contender as a halo phone for the carrier had it been able to launch sooner, though that opportunity has obviously long since passed. We’re not so sure we agree that the Droid and the Pre Plus play in quite the same space, but if nothing else, we like the chutzpah — now it’s time to deliver some new hardware.

Palm posts $22m Q3 loss, says it liked its chances against Droid had Verizon launch been sooner originally appeared on Engadget on Thu, 18 Mar 2010 17:19:00 EST. Please see our terms for use of feeds.

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Olé, Contoso: Windows Phone Marketplace will integrate carrier-branded stores

So we noticed this odd “Contoso” label on Microsoft’s Windows Phone Marketplace press image earlier today, and we finally got to the bottom of it: Microsoft’s Todd Biggs says it’s a placeholder entry for a carrier-branded section of the store — instead of having a separate portal and / or store, Verizon or AT&T or whoever can simply sell their content to customers directly through Marketplace. So why Contoso? Todd says it’s a random trademark owned by Microsoft used in place of carrier names that doesn’t actually mean anything, although we think it suggests adventure, white roadsters, and finely-groomed mustachios. And now you know.

Olé, Contoso: Windows Phone Marketplace will integrate carrier-branded stores originally appeared on Engadget on Mon, 15 Mar 2010 23:57:00 EST. Please see our terms for use of feeds.

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Editorial: the American phone subsidy model is a RAZR way of thinking in an iPhone world

The concept is simple enough — pay more, get more. So it has gone (historically, anyway) with phone subsidies in this part of the world, a system that has served us admirably for well over a decade. It made sense, and although it was never spelled out at the customer service counter quite as clearly as any of us would’ve liked, it was fairly straightforward to understand: you bought a phone on a multi-dimensional sliding scale of attractiveness, functionality, and novelty. By and large, there was a pricing scale that matched up with it one-to-one. You understood that if you wanted a color external display, a megapixel camera, or MP3 playback, you’d pay a few more dollars, and you also understood that you could knock a couple hundred dollars off of that number by signing up to a two-year contract. In exchange for a guaranteed revenue stream, your carrier’s willing to throw you a few bucks off a handset — a square deal, all things considered. So why’s the FCC in a tizzy, and how can we make it better?

Continue reading Editorial: the American phone subsidy model is a RAZR way of thinking in an iPhone world

Editorial: the American phone subsidy model is a RAZR way of thinking in an iPhone world originally appeared on Engadget on Tue, 23 Feb 2010 20:00:00 EST. Please see our terms for use of feeds.

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iPhone and Vodafone UK set the date: January 14

Vodafone has decided if it can’t give us the iPhone for the holidays, it’ll do the next best thing and spill details of its launch and pricing of Apple’s finest. Available from January 14, the iPhone will be yours for £30 ($48) per month on two-year contracts, though up-front charges will set you back £239 ($386) for the 32GB 3GS variety. A monthly 1GB of 3G data is permitted, alongside unlimited WiFi, but what might be most interesting here is that Vodafone will allow you to use the iPhone as a modem. Such use will not be covered by your allowance of course, and will cost £5 ($8) for each 500MB downloaded, but we’re happy to see a carrier offering the option. Furthermore, though Vodafone’s agreement to carry the iPhone seemed a rushed defensive move, the company now claims it has been preparing its network for over a year to handle the increased traffic it expects.

iPhone and Vodafone UK set the date: January 14 originally appeared on Engadget on Mon, 21 Dec 2009 06:03:00 EST. Please see our terms for use of feeds.

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Reversed decision enables Globalive to enter Canada’s cellphone market ‘immediately’

Tired of being badgered by your contemporaries over in the Northwest Angle about having to deal with those silly “three-year contracts?” Buck up, ’cause a new player has just been cleared to go head-to-head with the likes of Telus, Bell and Rogers in the Great White North. In a surprising reversal of an October CRTC ruling, the federal government in Canada has cleared Globalive to begin operations as a wireless cellphone operator in the country. The most amazing part? No changes are required in the outfit’s debt structure or ownership hierarchy. You see, Canada generally requires that its wireless carriers be Canadian-owned, but as it stands, the majority shareholder in Globalive is Egypt’s Orascom. Whatever the reasoning, we’re just stoked to hear that the company can kick open the doors “effective immediately,” and we’re hoping to hear that it’s doing just that in short order.

[Thanks, Martin]

Update: Whoa, that was quick! Looks like WIND (the brand this will all fall under) already has a site ready to rock. No sales or anything yet, but it looks like they won’t be taking this reversal of fortunes lightly. Thanks, Leon!

Reversed decision enables Globalive to enter Canada’s cellphone market ‘immediately’ originally appeared on Engadget on Fri, 11 Dec 2009 11:24:00 EST. Please see our terms for use of feeds.

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