Laptop’s 2010 tech support showdown reveals ugly truth: you’re (almost) on your own

Dealing with warranties is one thing — it’s almost always a crap-shoot, and you’re continually pressing your luck when trying to get something covered without any out-of-pocket expense. But how’s about the tech support that’s so whimsically promised with so many laptops these days? Our pals over at Laptop put in an inordinate amount of work in order to find out, pinging a full dozen manufacturers via phone and chat in order to measure hold time, level of support offered and overall satisfaction. Just about every major laptop maker was included (Acer, Apple, Dell, Lenovo, HP, Toshiba and Fujitsu, just to name a few), and an in-depth report of their findings was posted for each one. In general, though, they found that most companies wouldn’t hang around long enough to answer those nagging questions that typically end up in forums (“How do I remove bloatware?”), oftentimes pointing the caller to a paid alternative that would actually take the time to address their issues. If you’re considering a new machine, and you aren’t exactly one of those nerdy go-getters who can troubleshoot everything yourself, you should certainly give the source links below a look. Just try not to get too depressed, cool?

Laptop’s 2010 tech support showdown reveals ugly truth: you’re (almost) on your own originally appeared on Engadget on Wed, 14 Jul 2010 18:42:00 EDT. Please see our terms for use of feeds.

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Twelve flavors of GeForce GTX 460 now shipping from Newegg (update: official)

NVIDIA’s GeForce GTX 460 hasn’t even been officially announced, much less reviewed, but that won’t keep you from buying the company’s latest Fermi-based graphics card anyhow. Over at Newegg, usual suspects ASUS, EVGA, Gigabyte, MSI and Palit have fielded twelve models in all, most with slightly different features, thought it seems the base configuration has 336 CUDA cores (down from 352) and a mere 768MB of GDDR5 memory. Interestingly enough, this silicon’s actually rated faster than its older brother the $280 GTX 465 with 675MHz graphics and 1,350MHz processor speeds, and a 3.6GHz effective memory clock. All your frames are pushed through a decidedly narrower 192-bit memory interface, though, so we’d guess that for around $200, you won’t be getting (much) more than you pay for. Let’s just hope they run cool.

Update: The card’s official, and it seems there’s a 1GB, 256-bit version of the GTX 460, too. Hit the break for the full press release, filled with all the puffery a video game marketing team could want.

[Thanks, Polytonic]

Continue reading Twelve flavors of GeForce GTX 460 now shipping from Newegg (update: official)

Twelve flavors of GeForce GTX 460 now shipping from Newegg (update: official) originally appeared on Engadget on Sun, 11 Jul 2010 16:34:00 EDT. Please see our terms for use of feeds.

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NVIDIA shows 16 new Optimus laptops at Computex, teases GTX 460M GPU

Just in case you were wondering where and when you might get a taste of the Optimus elixir, NVIDIA has handed us a detailed list of Computex debutants that will be taking the graphics switching technology with them to retail. A total of sixteen new Optimus machines are on show in Taipei, and although ASUS is still the biggest purveyor (with six SKUs, not counting previously announced products), Lenovo and Acer have also jumped on board, with the IdeaPad Y460 and a pair of Packard Bell EasyNotes, respectively. Notably, the FX700 above from MSI is marked as using an “unannounced” next-gen graphics chip, which we suspect might be the GTX 460M, a mobile GPU that NVIDIA is showing, but not talking about yet. Guess that’ll be slotting in just below the recently unveiled GTX 480M. We’ve got pictorial evidence of the 460M’s existence after the break, along with the full list of new Optimus-ized machines, which you can also scope out in the gallery below.

Continue reading NVIDIA shows 16 new Optimus laptops at Computex, teases GTX 460M GPU

NVIDIA shows 16 new Optimus laptops at Computex, teases GTX 460M GPU originally appeared on Engadget on Wed, 02 Jun 2010 08:05:00 EDT. Please see our terms for use of feeds.

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Asus, MSI Tablets Lead the Charge Against the iPad

Apple is set to face some competition as Taiwanese PC makers get their iPad challengers ready. Companies such as Asus and MSI are showing Android- and Windows-based tablets that they say will be cheaper than the iPad.

At the ongoing Computex trade show in Taipei, Taiwan, Asus announced its first tablet, called the Eee Pad.

The Eee Pad has a 12-inch touchscreen display and is a “full-featured slate computer that serves as a multimedia player, e-reader, compact PC and internet device,” says the company. The Eee Pad has an Intel Core 2 Duo processor and Windows 7 operating system. The company offers a 10-inch display version of the Eee Pad.

Asus rival MSI is fieldng two tablets: One features the Windows 7 operating system and the other is powered by Google’s Android OS. The tablets, called Wind-Pad, have 10-inch screens, 2 GB of RAM and a 1.6-GHz Atom processor. The tablets will offer 3G and Wi-Fi capability. Both are expected to be available in the third quarter of the year.

“We understand that people are only willing to pay less than $500 for a tablet,” Andy Tung, vice-president of sales for MSI told Wired.com. “And because the OS is one of the biggest costs in the device, our Android tablet will be at least 20 percent cheaper than the Windows version.”

Separately, Korean company Yukyung Tech has demoed an Android tablet under the brand name Viliv. It has a 10-inch capacitive touchscreen and claims to beat the iPad at display quality. The Viliv X10 tablet has an ARM-based processor, USB port, SD card reader, Wi-Fi and 3G capability. The company hasn’t offered detailed specs or pricing for the device.

We haven’t heard about Viliv before, but it’s apparently big in Korea. The company has not said whether its X10 tablet would be available outside the country.

MSI 'Wind-Pad' Tablet

Apple’s iPad has jumpstarted the tablets category. Since it went on sale in April, at least 2 million iPads have been sold, Apple says. Not surprisingly, other PC makers have taken notice of the demand and the hype.

Dell says its 5-inch Android tablet will go on sale in the U.K. starting June 4. The Dell Streak will be free on a $36 (25 pounds) a month data contract with O2, or you’ll be able to buy it outright for $630 (429 pounds).

Consumers that buy these new crop of tablets will consider factors such as mobility and applications, says Tung.

“If you are looking at netbook-like super mobility then a Windows device will be important because you will want to do more than just surf with the tablet,” says Tung. “But if you just want a portable web device, then Android is a better choice.”

At a time when HP has reportedly given up on its Windows-powered Slate in favor of a Palm webOS-based tablet, the arrival of Windows-based tablets should be good news for Microsoft and its fans.

But Microsoft’s vision for a tablet could fall short of consumer expectations, says Michael Cherry, vice-president of research for operating systems at independent research firm Directions on Microsoft.

“Microsoft’s vision for the tablet is an extension of the laptop family,” he says. “So things you can do on a tablet are the same as what you can do on a PC. But the downside is the battery life doesn’t last beyond four hours and the device boots slowly — both of which are becoming negative attributes.”

Tung says that MSI has extended the battery life on its tablets to up to eight hours.

Ultimately, Tung says flexibility and options are what will drive tablet sales.

“Apple has a very strong app store, which helps the iPad,” he says. “But there are enough Windows- and Android-based apps out there to make our tablets attractive to consumers.”

Photos: (Masaru Kamikawa/Flickr)

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MSI robot vacuums invade Computex, set sights on Roomba (updated)

We don’t have a ton of details on these just yet, but MSI has rolled into Computex with something of a surprise: a new line of robot vacuums. As you can see, they look remarkably similar to iRobot’s Roomba vacuums, and they apparently come in three different versions: the standard M800 Smart Vacuum Robot, the R500 Slim Vacuum Robot, and the R1300 Security Vacuum Robot, the latter of which adds a camera and internet connectivity for some low-level surveillance. No word on pricing or availability just yet either, but MSI has at least kindly put together a wonderfully soothing promotional video. Check it out after the break.

Update: We’ve been told from the floor at Computex that MSI will begin shipping its new robots in Q1 2011 for about $150 (model R500), $450 (M800), and $600 (R1300). They are still undecided if this will include North American and European markets.

Continue reading MSI robot vacuums invade Computex, set sights on Roomba (updated)

MSI robot vacuums invade Computex, set sights on Roomba (updated) originally appeared on Engadget on Tue, 01 Jun 2010 16:26:00 EDT. Please see our terms for use of feeds.

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3-D PCs Will Make a Splash at Computex

After 3-D movies and 3-D TVs, it’s time for computers to go into the third dimension.

Companies such as MSI and Asus will be showing 3-D PCs at Computex, a huge trade show for manufacturers of PCs and PC components held every year in Taipei, Taiwan. This year, Computex runs from June 1 to 5.

MSI plans to introduce a 24-inch 3-D net-top: a desktop computer with its internals built into the display case, similar to an iMac.

“We can run 3-D movies, games, photos and TV,” says Clifford Chun, product manager for all-in-ones and desktops at MSI, “and by just pressing a button you can switch between 2-D and 3-D modes.”

MSI’s rival Asus will debut a 3-D laptop with a 15.6-inch display and desktop similar in screen size to that from MSI. The 3-D PCs are expected to be available in the third quarter of the year.

“People may choose a 3-D PC because it is a less expensive way to get 3-D content,” says Rob Csongor, vice president of marketing for Nvidia, which makes graphics cards that power the 3-D PCs. “Companies are coming out with some beautiful devices that are going to be a higher-end product initially but they will be very attractive to consumers.”

With Hollywood’s success in films such as Avatar and Alice in Wonderland, the 3-D format has made a big comeback. And it’s not confined to just the big screen. The 3-D TV was one of the biggest stars of the Consumer Electronics Show this year. Almost every major TV maker, including Sony, LG, Panasonic and Mitsubishi, plans to offer big-screen 3-D TVs, while broadcasters such as ESPN and Discovery have promised 3-D channels by the end of the year or early next year.

Meanwhile, amateur 3-D content is taking off as consumers use 3-D cameras or homemade 3-D rigs to shoot photos. In a sign that homemade 3-D videos could soon be ready to hit mainstream, YouTube has started offering a 3-D display option.

Makers of 3-D PCs hope to step into this world. “3-D PCs are for consumers who see the 3-D stuff everywhere and wonder, ‘How can I get this home?’” says Csongor.

Close to a million 3-D PCs will ship in 2010, predicts Jon Peddie Research, and annual sales could reach 75 million by 2014 as 3-D PCs become ubiquitous.

With a powerful graphics card, most PCs are 3-D capable — in principle. But critical to the 3-D experience is a 120-Hz monitor and special glasses. PCs with 3-D have stereoscopic displays, which means their screens can present a rapidly alternating set of images for the right and the left eye so the brain can fuse them together into a single image that includes depth.

MSI’s 3-D desktop, called ‘Ripple,’ has an Intel Core i7 860 processor, an ATI Radeon HD 5730 graphics chip, 4 GB of memory, a 1-terabyte disk drive, a Blu-ray player, 1.3-megapixel webcam, and Wi-Fi capability. The 24-inch multitouch display has a refresh rate of 120 Hz and will come with its own pair of active-shutter glasses.

“With active-shutter glasses you don’t lose transparency or contrast as you do with the polarized versions,” says Chun. “We think its the best way to experience the 3-D feeling.”

If you are wondering what you will use your 3-D PC for, there’s plenty of 3-D content already out there, assures Nvidia’s Csongor. Nvidia’s graphics chips, which are embedded in Asus machines, can support any of 400 3-D-enabled video games already on the market. Of course, they can also show 3-D photos, streaming video from sports such as golf tournaments, and Blu-ray 3-D movies.

And if you get tired of all that 3-D, just switch the display back to the old-fashioned PC mode, suggest MSI’s Chun.

“Since we can move between 2-D and 3-D, you can see clear images even if you don’t wear the glasses,” says Chun. “No blurring or fuzzy images in 2-D.”

The 24-inch MSI desktop will cost $2,200 — not exactly cheap, but just a little more than what most users would pay for a high-end multimedia machine. For many, it will also be easier to buy a 3-D PC rather than a 3-D TV.

“Not everyone wants a 3-D TV when they are ready to buy their next TV,” says Csongor. “But a 3-D PC for their next laptop or desktop is something that may be willing to go for.”

See Also:

Photo: (bigchus/Flickr)


Gigabyte, ASUS and MSI deliver driver software to allow iPad charging from the PC

You one of those unlucky folks who found out about the iPad’s dislike of low-powered USB ports on standard PCs after you’d already pulled the trigger? Well, you can stop crying yourself to sleep nights and finally do something about it: Gigabyte, MSI, and ASUS have all come out with software that hops up their respective, fairly interchangeable motherboards and delivers extra juice to an iPad-plugged USB port. Of course, they built these softwares for their own hardware, but there’s a video after the break of a reckless user putting the ASUS software to work on a myriad of non-ASUS (mostly Sony) machines. Your mileage may vary, but if you wanna play it safe we’d say look into who built your motherboard before installing: we’re not scientists, but we hear extra electricity “does stuff.”

[Thanks, Jeff F.]

Continue reading Gigabyte, ASUS and MSI deliver driver software to allow iPad charging from the PC

Gigabyte, ASUS and MSI deliver driver software to allow iPad charging from the PC originally appeared on Engadget on Mon, 31 May 2010 11:45:00 EDT. Please see our terms for use of feeds.

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MSI WindPad 110: a 10-inch Tegra 2-powered Android tablet

Oddly MSI didn’t officially talk about its Android-powered WindPad 110 during the press conference, but it definitely exists. The 10-inch slate runs Android 2.1 and is powered by an NVIDIA Tegra 2 processor. It’s got a different design to the WindPad 100, but retains the same 10-inch capacitive touchscreen and will have a USB port and video-out capability. While the tablet runs just stock Android, we’re definitely digging the curved form factor and the ability to swap out the back cover for a more “stylish” option. We heard very conflicting things about the availability of the tablet — one product manager told us that the company hasn’t decided if it will bring it to market, while another told us that they plan to sell it for $399 by the end of the year. Hopefully we’ll clear that up soon, but we’ve got some hands-on pictures below, along with a video after the break.

Continue reading MSI WindPad 110: a 10-inch Tegra 2-powered Android tablet

MSI WindPad 110: a 10-inch Tegra 2-powered Android tablet originally appeared on Engadget on Mon, 31 May 2010 01:19:00 EDT. Please see our terms for use of feeds.

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MSI WindPad 100 is a 10-inch, Intel Atom-powered Windows 7 tablet

Oh, hello WindPad! MSI just took the wraps off its 10-inch, Windows 7 tablet during the company’s Computex press conference. The tablet is powered by a 1.66GHz Intel Atom Z530 processor, 2GB of RAM, and packs a 32GB SSD that boots Windows 7 Home Premium, though MSI has created a Wind Touch UI layer. While they were showing early prototypes, it will have two USB ports, an HDMI and a webcam when all is finalized. According to an MSI product manager on hand, the WindPad 100 will hit the market later this year for around $499. We just caught a few minutes with the tablet so hit the break for some early impressions and a short hands-on clip.

Continue reading MSI WindPad 100 is a 10-inch, Intel Atom-powered Windows 7 tablet

MSI WindPad 100 is a 10-inch, Intel Atom-powered Windows 7 tablet originally appeared on Engadget on Mon, 31 May 2010 00:24:00 EDT. Please see our terms for use of feeds.

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MSI X340 reborn as DIY carbon fiber tablet, watch it stream YouTube at 720p (video)

Tired of touchscreen tablets that lack speed, a usable UI, or support for a certain streaming video format that will go unnamed? As one of our favorite sayings goes, if you want it done right, do it yourself. One Engadget reader took that idea to heart in crafting the 13.4-inch carbon fiber contraption you see above, imbuing it with enough high-end netbook parts to run Windows 7 at a brisk pace and play 720p video on its large, resistive touchscreen. Starting with the guts of an MSI X320, adding an accelerometer and 40GB solid state drive and finally sandwiching a random Chinese digitizer on top, the whole 1.6GHz Atom Z530 machine cost him under $700 in parts. For that price, we’re sure many of you would be happy to follow in his footsteps, but if not, by all means continue complaining to your tablet manufacturer of choice. We have another favorite saying: the squeaky wheel gets the grease. Video after the break; Q&A with the creator at our more coverage link.

Continue reading MSI X340 reborn as DIY carbon fiber tablet, watch it stream YouTube at 720p (video)

MSI X340 reborn as DIY carbon fiber tablet, watch it stream YouTube at 720p (video) originally appeared on Engadget on Fri, 28 May 2010 15:25:00 EDT. Please see our terms for use of feeds.

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