Palm prepping Pre with North American GSM, but for whom?

Palm seems to be making an active, conscientious effort to say as little as it can about the GSM version of the Pre, possibly in an effort to give Sprint as much spotlight as possible before its exclusivity expires — but as we all know, it’s real and it’s coming. Thing is, Palm has always implied that it’s being limited to European duty with a 3G radio that fails to cover bands that are of any interest to North Americans, so what the heck is this noise all about? Multiple certification bodies are now reporting the existence of a Pre model number P100UNA, as opposed to the P100UEU that’s launching in Europe — and it doesn’t take a lot of detective work to gather that those codes on the end stand for “North America” and “European Union,” respectively (for the record, the CDMA version on Sprint is P100EWW, so it ain’t that). One distinct possibility is that Palm’s preparing a version to cover Bell’s new HSPA network since the carrier is Palm’s exclusive Pre launch partner in Canada and they’re smack in the middle of a transition from CDMA — and needless to say, if that’s the case, there’ll be an unprecedented effort to get that sucker unlocked on the double.

[Via PreCentral]

Read – WiFi certification [Warning: PDF link]
Read – Bluetooth SIG

Filed under: ,

Palm prepping Pre with North American GSM, but for whom? originally appeared on Engadget on Fri, 14 Aug 2009 17:01:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments

Palm Pre Lags iPhone in Satisfaction Survey

palm_pre31

The Palm Pre has been regarded by reviewers and analysts as possibly the best challenger to Apple iPhone but Apple is still ahead. Pre users seem to be not as enthralled with their phone as iPhone users, according to a recent survey which took a closer look at the satisfaction levels of Palm Pre and iPhone users.

RBC Capital and ChangeWave Research found that 99 percent of the 200 iPhone 3G S users surveyed between were “satisfied” with their phone. Of those 82 percent said they were “very satisfied” with the device.

A separate survey of 40 Pre owners showed that about 87 percent of them said they were “satisfied,” of which 45 percent said they were “very satisfied.”

Still its good news that Palm, says RBC. “It is the highest score ever recorded in our Palm satisfaction
surveys and above all other manufacturers except Apple and RIM,”  wrote RBC analyst Mike Abramsky in a research report.

The Pre, launched June 6 exclusively on Sprint’s wireless network, is attracting new buyers. About 82 percent of Pre users surveyed were new to Palm, says RBC.

Check out the graphs to see what iPhone and Palm Pre users said they like and dislike about their phones.

iphone-satisfaction1

palmpre-satisfaction1

iphonedislikes1

predislikes1

See Also:

[via Apple 2.0]

Photo: Jim Merithew/Wired.com


Pre gets the on-screen keyboard it’s been missing, yet has always had

Pre gets the on-screen keyboard it's been missing, yet has always had
When we asked how you’d change Palm’s Pre, one group of respondents requested a virtual keyboard, a group that should really quit its bellyaching because the phone already has one… it just doesn’t offer any particularly useful keys. That’s changing thanks to the modders at WebOS Internals, who are taking the control that pops up when you hit the “sym” key and expanding it to actually contain some symbols you might use more than once a week — like, you know, letters and jazz. They have a functional keyboard operational at this point that works in both phone orientations, but it’s still decidedly pre alpha, meaning only those whose delicate thumbs are blistering on the Pre’s soft, smooth, physical keys should even think about this modification right now. The team has made huge strides in just the past few days, though, so perhaps before the end of the month everyone can be soft-typing pain-free.

[Via PreCentral.net]

Filed under:

Pre gets the on-screen keyboard it’s been missing, yet has always had originally appeared on Engadget on Fri, 14 Aug 2009 08:43:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments

Palm Pre Snoops on Users by Phoning Data Home

palm_pre3

Palm Pre users watch out. Palm may know a lot more about you than you would like to share.

Programmer Joey Hess found that Palm Pre’s operating system webOS sends his GPS location back to Palm every day. Hess also found code that sends Palm data on which webOS apps he has used each day, and for how long he used each one.

“I was surprised by this,” Hess, who bought the Pre about a month ago, told Wired.com. “I had location services turned off though I had GPS still on because I wanted it to geotag photos. Still I didn’t expect Palm to collect this level of information.”

In its defense, Palm says the data is used to offer better results to users. For instance, when location-based services are used, the Pre collects information to give users relevant local results in Google Maps, says Palm.

“Palm takes privacy very seriously and offers users ways to turn data collecting services on and off,” says Palm in a statement. ”Our privacy policy is like many policies in the industry and includes very detailed language about potential scenarios in which we might use a customer’s information, all toward a goal of offering a great user experience.”

Palm’s actions trigger questions about consumer privacy and the extent to which handset makers and developers are gathering and using data about buyers’ behavior. In this case, some of the concerns may be overblown, says Charles Golvin, an analyst with Forrester Research.

Golvin cites Sun CEO Scott McNealy, who said in 1999: “You have zero privacy. Get over it.” Says Golvin, “While that is certainly overstated, it is also true. Consumers, in general are concerned about privacy but look at the number of people who are willing to give up every detail of their personal lives for the opportunity to win a big screen TV.”

Palm launched the Palm Pre on June 7 exclusively on the Sprint wireless network. Despite some criticism around its battery life and display, consumers have appreciated the phone’s sleek hardware and the webOS operating system. Palm built webOS from scratch for the Pre.

Hess says he stumbled on to the privacy problem while trying to find a fix for another issue. “I bought the Touchstone (wireless) charger and found that the screen stays on all the time when the phone is on it,” says Hess. “That was keeping me up at night so I started looking around to find a fix .”

Instead Hess, who works as an embedded systems developer, stumbled into the code that showed how the webOS collects data.

As with most phones and computers, the Pre reports back to Palm with data when an application crashes. But where Palm may have erred is in how it discloses to Pre users that it is collecting this information.

“Palm says users have settings in their phone to turn this off,” says Hess. “But, as far as I can see, I haven’t been able to do that.”

Individual apps on the iPhone, for instance, often check in with users asking for permission to use location. The iPhone itself has a setting that allows users to turn location services on or off. For Palm lack of full and clear disclosure may be the problem.

“The question here is the level of granularity when it comes to seeking permission,” says Golvin. ” If the permission on part of the user is overarching, which seems to be the case with the Palm Pre, then it is a rather crude way of doing things.”

Palm, so far, is yet to respond to user concerns. The company is yet to spell out clearly how users can opt out of this data-sharing service. It has also not disclosed if it is sharing the information it collects with Sprint or other third parties.

Meanwhile, Hess is still waiting to hear from Palm. Palm hasn’t gotten in touch with him since he highlighted the problem.

See Also:

Photo: Jim Merithew/Wired.com


Pre phones home with your location, which explains the black helicopters all around you

Wondering why you keep getting followed by shadowy figures in trenchcoats and fake moustaches? Worried that those snipers on the rooftops always seem to know exactly where you are? We think we know what’s going on: it’s the Pre in your pocket. Turns out that Palm has code tucked away in webOS that’s uploading your location periodically — once a day or so — along with a list of applications you’ve used and how long they’ve been open. Here’s our take on the situation:

  • One of the very first screens you see when you power on the Pre for the first time is a disclaimer asking you to allow Google to collect, aggregate, and anonymize your location data in order to improve the performance of location-based services. Furthermore — and this is important — “collection will occur regardless of whether any applications are active.” We don’t know whether Palm acts as a conduit for that data to get to Google, but we’d be surprised if Palm had built services to pipe location data straight to Google within webOS itself; in all likelihood, Palm’s getting the data first, which is why it’s being uploaded there. Bear in mind that you’re seeing this warning outside the context of any Google app on the Pre — it’s right in the operating system. Palm has its own terms and conditions that you agree to above and beyond Google’s, too, and they flat-out say they “may collect, store, access, disclose, transmit, process, and otherwise use your location data.” There you have it.
  • App usage is a pretty benign stat — equate it to TiVo anonymizing and selling your viewing habits, except even less interesting, because we have no evidence to suggest Palm’s trying to sell this. We can totally understand why Palm would want insight into app popularity, and when you think about it, this could actually lead to some pretty clever ranking systems in the App Catalog; the iPhone has starkly demonstrated that download volume doesn’t equate to replay value, and Palm might be able to do something about that. Oh, and seriously, you need to cut it out with the Jon & Kate Plus 8.
  • When an app crashes, Palm gets some more in-depth information about the crash, most notably a list of installed apps. You know what else collects and sends a crapload of information when an app crashes? Mac OS. Windows, too. If they really wanted to go into CYA mode, they could ask before sending the way those desktop OSes do, but we’re not sweating bullets here — we just want stability, and this kind of data helps them get there.

Bottom line: we’re all carrying phones that can identify who we are and where we are — and they have the wireless means to ferry that data wherever their makers wish. And let’s not forget that your Palm Profile lives out there in the cloud anyhow, right?

[Via PreCentral]

Update: Palm has issued a statement on the situation, basically confirming what we suspected — it’s collecting information to offer “a great user experience,” which we take to mean that it’s trying to squash bugs and keep location-centric apps functional, among other things. They’ve also mentioned that it’s possible to turn data collecting services off without going into details — ostensibly they’re referring to the checkbox at setup (see above) that lets you stop sending aggregated location results to Google.

Filed under: ,

Pre phones home with your location, which explains the black helicopters all around you originally appeared on Engadget on Wed, 12 Aug 2009 18:52:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments

Palm quietly improving Pre build quality, tweaking hardware

It’s not the most comprehensive survey, nor is there any official confirmation, but the crew at PreThinking has checked in with a number of new Pre owners and discovered that Palm’s apparently building its webOS handset better lately — and what’s more, it’s even made some minor improvements. The biggest change appears to be a fix for that nasty bug that caused the Pre to reset or turn off when the keyboard was closed — that bit of grey foam pictured was added to the battery compartment to tighten up the battery connection. There’s a also word that the screen cracking and unintended rotation issues have been addressed, although time will tell on those, and the button color has changed from pearl to silver. As for improvements, well, there’s a new battery model, and the Palm logo is now embossed on the carrying case. Yep, just little stuff, but it’s good to see Palm addressing the build issues on the Pre, which are by far the most common complaint about the device. Let us know if you’ve spotted anything else, would you?

Filed under:

Palm quietly improving Pre build quality, tweaking hardware originally appeared on Engadget on Wed, 12 Aug 2009 18:23:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments

Controversial Palm Pre ads judged to be effective, still creepy

Controvercial Palm Pre ads judged to be effective, still creepy
Palm’s slightly disturbing Pre ads continue to make news, putting to rest any doubts about their effectiveness. Hot on the heels of ad agency Modernista totally loving that you’re “creeped out” by them, analyst MediaCurves has done a little online study –“little” meaning a small sample group of only 305 viewers. Still, the results are interesting, with half of all respondents feeling inspired or happy after viewing the commercial, nine percent feeling disturbed. Sixteen percent were, however, confused, but that didn’t stop 21 percent from saying the commercial was “extremely effective,” and 46 percent indicating “somewhat effective.” At the read link you can watch the ad with a line graph drawn over it rating peoples’ interest realtime, generally going up when the phone is shown (the “bing, bing, bing” segment) and down the rest of the time, perhaps inspiring a new series of Pre adverts with more time for demos and less for dazed-sounding, tight-haired, 60-foot-tall women.

[Via everythingpre]

Filed under:

Controversial Palm Pre ads judged to be effective, still creepy originally appeared on Engadget on Tue, 11 Aug 2009 09:22:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments

Palm Pre soap brings webOS to the tub

Okay, so we sort of understand molding soap into familiar gadget shapes, but this bar of Pre soap utterly baffles by being scented “bourbon and Coke,” which seems a bit self-defeating. Smell like a hobo with webOS for just $13 — and don’t worry, there’s BlackBerry, iPhone, and Playstation soap on offer as well, presumably scented with Boone’s Farm and OE 800.

[Via Pocket-Lint]

Filed under:

Palm Pre soap brings webOS to the tub originally appeared on Engadget on Tue, 11 Aug 2009 01:57:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments

Amzer issues embarrassingly gigantic Palm Pre extended batteries

Look at that. Just look at that. Do you have the slightest idea what that is? No, it’s not a wired optical mouse. It’s not a smartphone from circa 1985. It’s a Palm Pre with a battery that just might last until you’re six feet under if you choose not to chat much. After one-upping Seidio’s 1,350mAh battery with a 1,400mAh version, the company has now hit back with a new duo that redefines your vision of “bulging.” Both the 2,800mAh and 3,800mAh cells ship with (and thus require) new backplates to contain the extra girth, and neither of them support Palm’s Touchstone charger. PreThinking is currently testing ’em out, but considering that it just might be 2015 before they’re able to report any results, they’ve hosted up a litany of product shots for the time being. Head on down to the read link if you’re looking for laughs.

Filed under: ,

Amzer issues embarrassingly gigantic Palm Pre extended batteries originally appeared on Engadget on Fri, 07 Aug 2009 08:16:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments

Giz Explains: How Push Works

Push. It’s not just a verb that sends people careening down a flight of stairs. It’s also not just for guys in suits diddling on BlackBerrys. You hear it featured on new iPhone apps every week. So, what is it?

Well, push describes a lot of things. Push is simply an action. Versus, say, pulling. Maybe that’s horribly abstract, so try this: If information shows up on your phone or neural implant or messaging program without you (or your wares) asking for it—that’s push. The info is pushed to you, versus you pulling it from the source. There are tons of ways push can be (and is) used.

Email’s a pretty good starting point for grasping the difference between push and the other stuff. You probably know good ol’ POP3—you log into your mail server and pull down new messages. Maybe it’s on a frequent schedule, so it feels automatic, even instant, but you’re still reaching out to the mail server every time to check and see if there’s new mail to download.

IMAP is a little fancier than POP, where all of your folders and email are the same on all of your computers, phones and other gadgets, and any change you make on one shows up on the other, since it’s all happening on a remote server somewhere. But with the standard setup, it’s still the same deal—your mail program has to log in, see what’s new, and pull it down. IMAP does have a pretty neat trick though, an optional feature called IMAP IDLE, that does push pretty well—it’s what the Palm Pre uses for Gmail, for instance. Essentially, with IMAP IDLE, the mail server can tell whatever mail app that you’ve got new messages waiting, without you (or your app) hammering the refresh button over and over. When the app knows there’s new messages, it connects and pulls them down, so it gives you just about the speed of push, without matching the precise mechanism.

While different systems do things differently (obvs), what true push services have in common is that they generally insert a middleman between you and the information source.

RIM’s setup for the BlackBerry is probably the most sophisticated. When your BlackBerry registers with the carrier (which has to support BlackBerry), the details are handed to RIM’s network operating center, so the NOC knows where to send your mail. The NOC watches your mail server, keeps tabs on the phone’s location, and pushes email through to your phone whenever you get new stuff.

What makes it push is that your phone’s not actually polling a server for new messages to pull—it only receives them when they hit your inbox, and are then pushed to your phone by RIM’s servers. This means you save a lot of battery life that’d be wasted by making the phone constantly hit the servers for updates. The flipside is that when RIM’s servers blow up, you don’t get email, since it’s all routed through their system—hence the other panic that grips dudes in suits once every few months lately.

The other biggie is Microsoft, who has Direct Push, part of Exchange’s ActiveSync. It’s architected a little bit differently, so it doesn’t need the precise kind of data about where your phone is that RIM’s NOCs do: The phone or whatever you’ve got sends an HTTPS with a long lifespan to the Exchange server—if new mail arrives before it dies, the Exchange tells your device there’s new stuff, so it should start a sync. After it syncs, the device sends out another long HTTPS request, starting it all over again.

Apple’s weak-sauce substitute for multitasking works pretty similarly: The developer has something its wants to send an iPhone, when its application isn’t actually running, like an IM. It sends the notification to Apple’s push servers, which send the notification to the phone through a “persistent IP connection” the phone maintains with the servers. This connection, which is only maintained when push notifications are turned on, is needed to locate the phone, but still doesn’t draw as much power as constantly pinging the mail server.

Of course, those aren’t the only push systems around, and it’s only getting more and more important as stuff gets shifted to the cloud. We haven’t mentioned Android and Google Chrome, but both utilize push (or will) in different ways. Suffice it to say, Google Sync will soon be a major player in this game. But basically, all kinds of different data can be pushed—calendars, contacts, browser data, hell, even IM is a kind of push—and they all work more or less the same broad way. Just don’t ask us why there isn’t push Gmail on the iPhone yet.

Still something you wanna know? Send questions about pushing, shoving and pancake massacres to tips@gizmodo.com, with “Giz Explains” in the subject line.