Even in a world full of racket, it seems that the squeaky wheel still gets the grease. In yet another blow to this whole “cloud” agenda, a vocal segment of Palm users began to notice that information transferred from their online Palm Profile was only a fraction of what it should have been. Today, both Palm and Sprint have issued a joint statement acknowledging the issue and promising to work much, much harder in order to avoid having something like this ruin your life once again. To quote:

“We are seeing a small number of customers who have experienced issues transferring their Palm Profile information to another Palm webOS device. Palm and Sprint are working closely together to support these customers to successfully transfer their information to the new device.”

Between this mess and the T-Mobile fiasco, we’re pretty certain we’re being forced to stay on the manual backup bandwagon for the foreseeable future.

[Thanks, Mike]

Palm and Sprint issue statement acknowledging Profile backup issue originally appeared on Engadget on Wed, 25 Nov 2009 10:18:00 EST. Please see our terms for use of feeds.

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For the first time ever, every major carrier in the US actually has smartphones worth buying, meaning you don’t have to break up to get a good phone. Here’s the best phones on each one, along with the best deals.

If you hate the gallery format, click here.

All pricing shown is with a new 2-year contract, and some deals may be temporary.

AT&T

iPhone 3GS
The iPhone 3GS is the best overall smartphone you can buy. It’s really that simple. Best user interface, best internet, best apps, best media support—the list goes on. Okay, not the best network, but nothing’s perfect. $199

BlackBerry Bold 9700
I miss the original BlackBerry Bold’s king-sized keyboard, but the Bold 9700 squeezes the best of the BlackBerry for CEOs into an impressively tight form factor—faux leather back included—making it very possibly the best BlackBerry you can buy. $10

Bonus: Nokia e71x
It’s free, and an actually good smartphone—my favorite Nokia phone on the planet. Free

Verizon

Droid
It’s a terminator. A huge, disgustingly high-res screen, Batman-worthy industrial design, and the full power of Android 2.0 make it the best phone on Verizon—and the fact that it’s running on arguably the best network in the US make it the second best smartphone you can buy, period. $150

BlackBerry Tour
Sure, it’s notorious for trackball problems and it’s missing Wi-Fi, but this is the BlackBerry of choice for email warriors if they’re not on AT&T or T-Mobile—and it sure as hell beats anything running Windows Mobile. $50

Bonus: Droid Eris
If you’re desperate to save $100 over the Droid, the Droid Eris will run Android 2.0 soon enough, and is smoother, smaller, and friendlier, if a little blander. $100

Sprint

Palm Pre
The Pre offers one of the best user experiences of any smartphone with Palm’s webOS, and it’s probably the best phone on Sprint, hardware build issues and comparatively dinky App Catalog aside. $80

HTC Hero
The best Android phone not running Android 2.0, HTC’s Sense UI makes the sometimes confusing Android interface more digestible and has a few nifty tricks of its own, like integrated social networking. $100

Bonus: There is none. The Pixi’s close ($25), but the fact that you can get the Pre for nearly as cheap undercuts a lot of the value, as much as we like the design and form factor.

T-Mobile

Motorola Cliq
Motorola’s other Android phone is gussied up with Blur, a custom interface that’s bright and friendly, with widgets for keeping track of everything happening on your social network. It’s our favorite Android phone on T-Mobile. $100

Unlocked iPhone
No, I’m not kidding. A jailbroken and unlocked iPhone, even without 3G powers, is the second best smartphone you can use on T-Mobile.

Bonus: BlackBerry Bold 9700
The BlackBerry Bold 9700 is the first BlackBerry with 3G on T-Mobile, which is reason enough, really, but it’s good the reasons listed above, too. $130

We’ve just been alerted to an unsettling trend in Palm Pre land, where strings of replacement devices are a bit too common for comfort: some users have been losing their Palm Profile backup, or a large majority of it, once they pair up their new device. The big issue is that since this problem is rather sporadic, Palm doesn’t seem to have a good way to deal with it yet — the trend in the forums seems to be a complaint sent to Palm, followed up by word of an inability to restore data from Palm a few weeks later. Lucky for these hapless Pre replacers, a particularly repeat offender (working on his seventh Pre) has posted instructions for making sure this sort of data loss doesn’t happen to you. His theory is that it has something to do with a refurbished device loaded with an old firmware trying to sync with the newer-firmware-styled backup your dead device made with Palm’s servers, and messing stuff up in the process. He recommends walking out of the store before Sprint tries to trip you up, and upgrading and wiping the phone before reactivating it and syncing. Sounds foolproof enough, right? Let’s hope.

[Thanks to everyone who sent this in]

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Palm Pre backups can be easily overwritten by a replacement device: replacers beware! originally appeared on Engadget on Sat, 21 Nov 2009 15:44:00 EST. Please see our terms for use of feeds.

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Just in time for the Pixi’s grand debut, webOS devices (that’s just Pixi and Pre) now have their first official Facebook app, joining the ranks of iPhone and Android… and we’re sad to report that it’s about as barebones as they can get. It pulls from the raw live stream, seemingly unfiltered — even if you said “no” to Farmville updates on your main feed, they’ll show up here. Clicking a YouTube link brings you to the YouTube app, clicking links go to browser. You can update your status or upload a photo, but that’s about it. You can’t seem to search Facebook for any info, view events, or anything else, and clicking on someone’s name or photo brings up their contact info. And that’s about it — can someone give Joe Hewitt a ring? Still, it’s better than nothing. WebOS 1.3.1 is required, not that you had any reason to hold off upgrading.

Filed under: Cellphones

Facebook finally comes to webOS, not with a bang but a whimper originally appeared on Engadget on Mon, 16 Nov 2009 00:51:00 EST. Please see our terms for use of feeds.

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Remember that FCC filing for a GSM-loving North American Palm Pre? Looks like the mystery’s been solved, Encyclopedia Brown, and our culprit is just south of the border. As previously rumored, Mexico’s Telcel will get the Pre, SIM card slot and all. Launch date is November 27th, just in time for the US to be thankful for an online community ready to unlock and import this stateside.

[Thanks, Andres]

Filed under: Cellphones

GSM Palm Pre bound for Mexico, coming to Telcel on November 27th originally appeared on Engadget on Thu, 12 Nov 2009 15:47:00 EST. Please see our terms for use of feeds.

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