T-Mobile Sidekick Users Kicked Off Data Services

tmobilesucks.jpgWhen you build a phone around social media and messaging, don’t tick off the people who bought it. That’s the lesson T-Mobile learned the hard way this weekend, when T-Mobile Sidekick users complained ferociously on Twitter and other networks that their data services had stopped working.

On Friday, Sidekick users lost their services, including address book, calendaring, social-networking apps, and Web browsing, when the Microsoft-owned Danger had a server outage. T-Mobile said the problem would be resolved by late Sunday night, but the Seattle P.I. reports that all service has not yet been restored.

The trending topic #tmobilesucks stayed high up on Twitter well into Monday as many T-Mobile users reported via the service that their data services were still down. T-Mobile has been issuing bill credits ranging from $35 to three months of free data to customers who have called customer service to complain, according to Phone News.

Samsung, T-Mobile Announce Behold II Smartphone

Samsung_Behold_II.jpgSamsung and T-Mobile have unveiled the Behold II, a totally revamped successor to the Behold that catapults the device straight into smartphone land.

The Behold II now runs the open-source Google Android operating system. It also features Samsung’s next-generation TouchWiz user interface overlay.

Q*bert fans will love the new cube motif, with direct shortcuts to music, photos, videos, YouTube, the Web, and Amazon MP3 downloads from the home screen. Users can also drag and drop widgets and set up three different workspaces for frequent tasks.

The Behold II includes a 3.2-inch AMOLED touch screen; built-in Google Maps, Search, and Gmail; a 5-megapixel camera with auto-focus; assisted GPS; and support for T-Mobile’s high-speed 3G data network.

No word yet on a price or a release date.

Samsung Behold II marries Android, TouchWiz for T-Mobile

The Behold is all grow’d up with its second rendition, moving up in the world from a mere featurephone to an authentic Android-powered contender. T-Mobile’s latest Android set is a full-touch model backed by a 5 megapixel camera with autofocus, flash, and video recording, a 3.2-inch AMOLED display, WiFi, Bluetooth 2.1, and microSD expansion up to 16GB. Like virtually all Samsung smartphones (and many of its featurephones), the Behold II features an adaptation of the company’s TouchWiz UI and has a 3D “cube menu” for rotating among common features like web browsing and YouTube access. Neither pricing nor availability are being announced right now, but we’re being promised it’ll be around “in time for the holidays.”

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Samsung Behold II marries Android, TouchWiz for T-Mobile originally appeared on Engadget on Mon, 05 Oct 2009 00:20:00 EST. Please see our terms for use of feeds.

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Danger’s server woes leave Sidekicks in the lurch

Look, Danger, we know that you’re hard at work on… ahem, “other things” right now, but can you please just take five and figure out what’s wrong with your servers? Sidekicks rely very, very heavily on the ability to phone home for even basic tasks — looking up contacts, browsing the web, you name it — and it seems that Danger’s data center has been on the fritz for a solid two days now with symptoms ranging from text message weirdness to dead address books and everything in between, up to and including a completely unusable experience. Frantic calls to T-Mobile are resulting in comped bills for some subscribers, so if you’re affected, you might want to give ’em a ring.

[Thanks to everyone who sent this in]

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Danger’s server woes leave Sidekicks in the lurch originally appeared on Engadget on Sun, 04 Oct 2009 16:48:00 EST. Please see our terms for use of feeds.

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T-Mobile Pulse now available in UK

See that pink, embossed “Buy now” button in the lower right corner of the above pic? It’s a beacon of hope to UK Android lovers who want more choices, and who for whatever reason aren’t happy with the current selection. As previously discussed, the 3.5-inch Huawei-made T-Mobile Pulse is now available to our friends across the pond, for the enviable price of nada on contract, or £176.16 (about $282 in US) with pay as you go, VAT included. Still looking for the ultimate mobile Gmail experience and a slightly larger than usual display? It’s just a click away below.

Read – With contract
Read – Pay as you go

[Thanks, Liam H]

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T-Mobile Pulse now available in UK originally appeared on Engadget on Fri, 02 Oct 2009 03:19:00 EST. Please see our terms for use of feeds.

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Android 1.6 update now official for T-Mobile G1 and myTouch 3G

Donuts for everyone! Well, not everyone — but as we’d heard, at least some G1 and myTouch 3G owners on T-Mobile USA are now being blessed with an official Android 1.6 build over the air. The carrier says it has “begun delivery,” which we take means it’s not all happening at once; that’s the way the 1.5 rollout was handled, so it really doesn’t come as a surprise. Keep checking for that update notification, folks.

[Thanks to everyone who sent this in]

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Android 1.6 update now official for T-Mobile G1 and myTouch 3G originally appeared on Engadget on Thu, 01 Oct 2009 13:49:00 EST. Please see our terms for use of feeds.

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Android 1.6 getting pushed to G1s starting tonight, myTouch 3Gs in a day?

This is totally out of left field, but TmoNews (which tends to have a pretty solid track record when it comes to all things T-Mobile) is claiming that “select” G1s will be receiving Android 1.6 “Donut” starting… well, right about now. So much for any lingering worries that the first retail Android device was being left high and dry, eh? If everything goes well, the rumor goes on to say that myTouch 3Gs would be getting their own over-the-air upgrade in about 24 hours — and like the 1.5 update before it, it’d likely be a staggered rollout to make sure that T-Mobile doesn’t brick a bazillion phones in one fell swoop. Any G1 owners out there seeing anything yet? This sounds awfully quick, especially considering that the Dev Phone 1 just took delivery of 1.6 a handful of hours ago — but hey, if it’s true, we like T-Mobile’s hustle.

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Android 1.6 getting pushed to G1s starting tonight, myTouch 3Gs in a day? originally appeared on Engadget on Thu, 01 Oct 2009 00:28:00 EST. Please see our terms for use of feeds.

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Motorola Cliq Gets Release Date, Price

Motorola on Tuesday finally revealed the pricing and release details for its eagerly anticipated first foray into the world of Google Android: The Motorola Cliq will debut on T-Mobile on November 2 for new customers, but existing customers can sign up as early as Oct. 19.

The forthcoming handset, which was first announced earlier this month at the GigaOm conference in San Francisco, will be priced at $199.99 with a two-year T-Mobile contract. Voice plans for the phone begin at $29.99. Data plans start at $24.99. “[T]he CLIQ’s total cost of ownership over the course of a two year contract stacks up well vs. the competition,” writes T-Mobile in a press release issued today.

The touchscreen smartphone is built around Motorola’s Motoblur OS, a skinned version of Google Android. The software is largely centered around social media sites like Facebook and Twitter.

Motorola is widely expected to launch a second Android handset early next month. Codenamed Sholes, the device is rumored to be the first Verizon handset to utilize Google’s open OS.

Motorola CLIQ coming to T-Mobile next month for $200 on contract

Counting down the moments with your besties until T-Mobile USA opens up the pre-order page for Motorola’s first-ever Android device? Might as well do something more productive in the meanwhile, particularly since the aforesaid carrier has just announced plans to charge $199.99 for the CLIQ on a two-year agreement. Without a doubt, that’s quite a bit more than the $0.00 we gently expected (okay, not really) it to run, but it’s pretty much par for the course these days. Existing T-Mobile customers that are interested in getting ahold of this thing (in Titanium or Winter White) early can pre-order one from October 19th through November 1st, while newcomers and procrastinators can get theirs in-store starting on November 2nd. So — you in, or what?

Continue reading Motorola CLIQ coming to T-Mobile next month for $200 on contract

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Motorola CLIQ coming to T-Mobile next month for $200 on contract originally appeared on Engadget on Tue, 29 Sep 2009 15:18:00 EST. Please see our terms for use of feeds.

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AT&T, Sprint, T-Mobile, Verizon goaded into customer service showdown

It doesn’t matter who your carrier is, you’re gonna have some complaints. But is the grass always greener somewhere else? To answer that question, the kids at Laptop Magazine have conducted a test of the customer service practices of the big four (Verizon, Sprint, T-Mobile, and AT&T) to ascertain each company’s friendliness, knowledge, and timeliness. The publication placed customer service calls twice during a week (once at midday and once during rush hour), visited two stores per carrier in New York City, and tried to find solutions to its problems using each carrier’s online knowledge base. Apparently, T-Mobile takes the prize for in-store assistance and web support, and Sprint, while not always able to answer questions, at least had taken steps to streamline the support process (and the fact that its employees were friendly didn’t hurt). Apparently Verizon Wireless offered solid in-store support (albeit with grumpy employees), “quick and accurate phone support” and “solid” online help. AT&T, sadly, was the loser here — Laptop says it left the store “shocked” that one representative couldn’t figure out how to get email up and running on its Blackberry. Shocking! Hit the read link to see for yourself.

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AT&T, Sprint, T-Mobile, Verizon goaded into customer service showdown originally appeared on Engadget on Tue, 29 Sep 2009 14:59:00 EST. Please see our terms for use of feeds.

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