MagicJack founder Dan Borislow certainly didn’t mince any words in tearing apart his latest competitor in a recent interview, and it looks like those comments unsurprisingly didn’t go unnoticed by the folks at NetTalk. In an (expletive-free) official statement just released today, the company says that contrary to comments made, “our company is founded and run by a staff of seasoned executives with decades of experience who firmly attests to and stands behind the high quality of netTALK’s policies, customer service practices, network and product development activities.” It further goes on to note that the TK6000 device offers “more convenience, flexibility and functionality” than “others on the market,” and that it is, in fact, a “best-of-all-worlds communication device.” Head on past the break for the complete statement.
Air enough annoying late-night commercials and you’re bound to attract a few imitators, and it looks like MagicJack now has its first courtesy of upstart NetTalk. Same basic idea here: buy a VoIP box (for $100, in this case), plug in your phone, and make all the long distance calls you want. Of course, MagicJack’s outspoken founder Dan Borislow wasn’t about it slide by without notice, and he fully lit into the company in a recent interview with Laptop Magazine. Head on past the break to check out the choice quote for yourself — but first, a word of warning, it’s a bit salty.
We stopped by Ooma’s booth at CES for a quick hands-on with the new HD Telo and some time with the iPhone app. Voice quality on the service was pretty decent, although we did notice a pretty significant bit of lag — we’re assuming things would work better on a quality connection, as opposed to the slammed pipes here on the show floor. The new DECT handset was also quite nice, although it took a second to figure out how to initiate a call. We also played with the iPhone app for a second — it worked as advertised, although once again we were limited by both the poor network connections on the show floor. It’s certainly an interesting concept, though — we’ll have to wait to see how this all works in the home.
Those of you making use of T-Mobile’s VOIP offerings to save some minutes, hang onto your WiFi. The newly Google-favored carrier has decided to axe its HotSpot@Home service, meaning no more landline VOIP calls through the service calls over WiFi from home. T-Mo will allow existing subscribers to carry out their existing contracts (if only to avoid giving them an early out), and everyone can still make calls over WiFi at the company’s public hotspots, but no new folks will be able to add the service to their accounts, meaning this old offering won’t die, it’ll just fade away.
Update: As a number of you pointed out it seems we’ve got things a bit wrong here courtesy of some conflicting reports. The HotSpot@Home service will live on, but the @Home service, which provided VOIP access through landline phones, is the one being put out to pasture here.
Microsoft’s CES keynote doesn’t begin for a few hours still, but it looks as it the crux of the consumer electronics news from it is already flowing. Purportedly, a leaked interview (that has since been yanked) showed Robbie Bach, President of the Entertainment & Devices Division, talking up two things of utmost importance. The first of which is Project Natal, which is Redmond’s attempt to add full-body interaction to the game console. The news? It’s looking like 2010 really will be the year said product hits the shelves, and it’s seeming more and more likely that the well-known Natal moniker will stick for retail. The other bit is a so-called Xbox Game Room, which is “supposed to bring back that retro fun to gaming.” That’s fairly ambiguous, but we can’t say that our interest isn’t piqued. Hang tight for what we hope will be the official announcement later this evening — the day has only just begun, you know?
Update: We’ve got the full interview! Catch it after the break!
The show floor finally opened up here in Vegas today, and just as we knew they would, the product announcements are flowing hot and heavy. LG‘s one of today’s biggest players, unleashing a whole bevy of new kit that truly spans the gamut of consumer electronic sectors. Kicking things off is the CF3D, which is hailed as the planet’s first Full HD, 3D single lens type projector. As for specs, you’ll get 3D auto picture calibration, a twin engine, two HDMI 1.3 sockets, 300 ANSI lumens and a single USB input, while the XGA HX300G won’t do much of anyone outside of traveling salespeople much good. Moving on, there’s a little confirmation of the Skype news that we caught wind of yesterday; sure enough, a range of LG’s NetCast-enabled HDTVs will ship with Skype capabilities, though it sounds as if you’ll need to budget for a standalone camera. LG’s also making official that Mobile DTV-supporting DVD player that we first spotted at the tail end of last year, which will be in stores later this year for around $249. There’s plenty more to share on these — as well as a good bit surrounding a legion of new monitors — so hop on past the break if you just can’t get enough.
We know you’ve got questions, and if you’re brave enough to ask the world for answers, here’s the outlet to do so. This week’s Ask Engadget question is coming to us from Roland, who can’t wait to get his recently relocated sister some sort of phone with Skype capabilities.
“My sister recently moved to Belgium. She has access to WiFi at home, so I’d like to send her a mobile phone that can run a Skype client. Requirements are WiFi, can work on Belgian / European carriers, runs Skype, and has excellent battery life. Anyone have any suggestions?”
There’s nothing worse than not being able to communicate with someone when you desperately need to, so we’re hoping that our readers across the pond will be able to chime in here with a little advice. If you’ve got something productive to add, drop it down in comments below!
A day without landline phones? Some may say that’s inevitable, but it looks like AT&T is now starting to try to speed things up a bit, with it recently responding to an FCC request for comments with a 32-page filing that details its position on the matter. That more or less boils down to two major requests: that the FCC eliminate the regulatory requirements that it support a landline network, and that it provide a firm deadline for phasing it out. To back up that request, AT&T has provided the FCC with a whole host of statistics that paint a bleak picture for landlines, including the fact that less than 20% of Americans rely exclusively on switched-access lines for voice service (though plenty more still use them as their primary voice service), that at least 18 million homes now use a VoIP service, and that those two numbers are fast growing in opposite directions. Needless to say, such a change would have a broad range of regulatory implications, and AT&T isn’t providing answers for everything — like exactly how it expects that last mile of users to transition away from landlines, or how to deal with issues of public safety or those with disabilities.
Apple’s always been a particular kind of company, obsessed with experiences, controlling them, end to end. But those they’ve always been centered around the traditional desktop. Until Apple bought Lala. Is Apple taking the internet seriously now?
By “taking the internet seriously,” we mean, in one sense, getting more serious about “the cloud,” which is a digital yuppy euphemism for “stuff stored on honking servers out there somewhere that you access over the internet.” A few things—a few acquisitions, really—make us think Apple is eyeballing the internet in a new way as means of service. And we don’t mean in the sorta kinda way they run MobileMe, which has been, at first, a flop and now, decent if it were free like all the Google stuff is and not $100 a year.
• The biggest piece is Lala. It remains to be seen how radically Apple uses it to transform iTunes, but the potential for a complete upheaval of the current iTunes model is enormous. Right now, you buy stuff on iTunes, download it to your hard drive, and sync it to your iThing through a rubbery white cable. A LalaTunes would be re-oriented around the web: You buy and manage songs over the web, and could stream your library anywhere, like to other computers, to your phone, directly. You can buy the streaming rights to a song forever, for 10 cents, rather than download it. And if this new, de-centralized iTunes is indeed embedded all over the web, it would become the de facto way to listen to music on internet, the same way Google is just how you search.
• Apple tried to buy AdMob, before Google did. AdMob is a mobile advertising company, formerly, one of the biggest. They sell ads, on the internet, for mobile phones. Apple might’ve wanted it as a defensive move to keep it away from Google, but just as likely, Apple wanted a slice of the mobile advertising revenue that’s simply going to explode over the next couple of years, much of which is being sold for the iPhone.
• A somewhat shakier rumor is that Apple’s is thinking about buying iCall, not just for the fitting name, but because they’re a VoIP company. If Apple’s really diving into the internet stuff, an internet calling service makes some sense. Also, though unrelated, it’s interesting that after Apple blocked the app Podcaster for being iTunesy, it later released the functionality it provided, and Apple’s complaint about Google Voice and other GV apps, were that they “duplicated” functionality.
Apple’s dabbled in internet services for a long time—you know, .Mac and MobileMe, with its storage and syncing and photo services—but in the future, you’ll probably mark the iPhone as when the internet really started to matter—despite the fact that Microsoft’s Steve Ballmer wasn’t horribly off-base when he said “the internet is not designed for iPhone.” The phone is evolving to rise to the challenge, from both inside out and outside in. Remember how limited the iPhone felt before apps? Before it became a real internet thing?
The defining conflict of personal computing for the last two decades has been Apple vs. Microsoft, Mac vs. PC. Today, it’s a three-way battle: Apple vs. Microsoft vs. Google. Steve Ballmer’s been mocked for years over his obsession with Google, manifested through Microsoft’s blind pursuit of search marketshare, but his single-mindedness looks far less loony today. It’s funny, actually, that Microsoft has been entirely absent from Apple’s recent collisions, which have all been with Google: Maps, voice, mobile advertising, music, executives, phones, etc. Microsoft doesn’t even enter the picture here, at least from Apple’s perspective. And these fights are all about the internet or mobile services.
Which is illuminating. Microsoft has had their lunch chewed, swallowed and spit back into their faces on mobile, on digital music and on, um, the internet. They let all of those things, which they were in a serious position to dominate, pass them by. Windows Mobile is hosed. Zune HD is amazing, but far too late. Google owns over 70 percent of the search market, and people are still abandoning Internet Explorer in droves after Microsoft let it rot for years. Microsoft, with its OS on 90 percent of the world’s computers, obviously has much more to lose than Apple if the OS becomes truly irrelevant.
Apple probably doesn’t want to be Microsoft. Complacency breeds extinction. And it’s clear that things are continually shifting away from the traditional desktop (or laptop), to the internet. I’m not saying Apple’s abandoning OS X and MacBooks and we’re going to all wake up in the puffy cloud tomorrow, but anybody who thinks things aren’t going in this new terminal-client direction, where OSes and hardware don’t matter is blind or stupid or in denial. I mean, it’s already here in some ways. (Uh, just look at Google.) A model that stays tethered to the traditional desktop is like tying a weight around your ankle and trying to fly by flapping your arms.
An Apple that’s seriously focused on the internet could be a curious thing. Apple’s all about ecosystems that flow and work together. Would it be a walled garden in the clouds? Or would it be open, you know like people seem to think the internet should be? (I think of how Nintendo transitioned Mario from 2D to 3D with Super Mario 64. It was totally Mario, but something completely new.)
Whatever the case, it’s hard to imagine Apple not taking the internet and internet-based services more seriously than ever—butting heads again and again with Google, the new Microsoft (of the internet) shows at least that much. We’ll have to wait and see what that really means, though.
Google Voice, which lets users consolidate all their phones under one number, archive your texts and voicemails, and much, much more, is two things to most people: vaguely promising, and totally confusing. Here’s how to make the switch, in plain English.
The Pitch
It doesn’t really help to describe Google Voice in terms of what it is—a bizarrely fragmented hodgepodge of different telecom and internet technologies, drawn together by Google—so you just have to start with what it does. In short, it can completely change how you use your phones, more or less for free.
• It can give all of your phones the same number for incoming calls. Google will assigned you a new, Google Voice-specific phone number for free, which you can forward to as many phones as you want. What always drives the point of Google Voice home for people is when I have them call my number, which causes three of my phones to ring at once. You can keep this number forever, too, without ever having to worry about porting it from carrier to carrier. • It can give your phones the same outgoing number as well, with which you can make free domestic calls (well, sort of—more on that later), and very cheap international calls. Since Google Voice routes your calls through their phone system, they can connect you directly to cheap VoIP services to the rest of the world. It seems like you’re just making a regular call, but behind the scenes you’re doing something more akin to Skyping. End result: money saved. • You can send and receive unlimited text messages for free. To make things even better, they’re all all archived in your online Google Voice account, where they’re fully searchable. • It’s got the best voicemail system in the world. Leaving a message at a Google Voice number is nothing like leaving your voice on a regular voicemail service—that is to say, it’s not like sending your voice into a barely accessible technological horror pit where it might get listened to, but will probably be ignored. No, Google Voice is different: It stores your messages online, and converts them to text (which can then be sent to you as an SMS or an email). You can archive, forward, delete or save these messages from a simple interface on your phone or computer. Think of it as Gmail, except with voices. Plus, it’s flexible in lots of little ways—you can change your voicemail greetings on a per caller basis, for example, or opt to listen to voicemails as they’re being recorded. • This voicemail system isn’t just for Google Voice numbers, either—you essentially replace your carrier voicemail with Google Voice voicemail, without using a new number. It’s brilliant. • You have full control over your calls. You can record them for later listening, and have them transcribed into text. • You can screen callers. You can block numbers, or have callers record their names for your approval. You can have certain contacts only forwarded to certain phones,
Each of these features is compelling enough on its own—together, they’ll totally change how you use your phones, changing you from a mere mobile customer to a full-on switchboard operator, self-spy, info hoarder and telco executive. It’s like you run your own little phone company, just for yourself. For free. Spectacular.
The Catch(es)
Now that I’ve got you all riled, it’s time for me to pour an icy bucket of water down the front of your pants. Google Voice, as incredible a concept and service as it is, isn’t perfect. In fact, there are a few things you need to know and accept before taking the dive, and they might be dealbreakers:
• You can’t use your own phone number. At least, not in the way you wish you could. In an ideal world, you’d be able to port your old cellphone number to Google Voice, and have that—the digits people have been using to get in touch with you for years—be your new all-inclusive point of contact. You can’t do this yet. For now, the closest you can come is to port your voicemail to Google Voice. That means that your T-Mobile, AT&T, Verizon or Sprint number’s voicemail can be outsourced to Google, but not its calls. You can unify all your phones under your new Google Voice number, but that means you have to switch. Along with the basic inconvenience of telling everyone about your new number, you’re trusting an awful lot in a beta service, the terms of which could change quickly and without notice. It’s not something I worry about, but it’s not nothing, either.
• You can’t record calls that you’ve placed, just calls that you’ve received. And every time you initiate recording, Google Voice notifies the other person on the line. This is all makes perfect moral and procedural sense, but just in case you had the impression that there were no limits on your recording abilities, well, there are.
• The mobile app situation isn’t ideal. There are apps for Android, BlackBerry, Windows Mobile and iPhone via jailbreak, and they all work. That said, they’re not perfect—they can be slow, poorly integrated, glitchy, or hard to figure out. And since they’re supposed to replace the dialer on your phone entirely, this isn’t wonderful. The online mobile interface is a good fallback for placing calls and sending texts, but navigating to that adds an extra step to any call or text that can get tiresome after a while.
• Lastly, the way American phones work, you’re still going to end up paying for your minutes, somehow. Just because Google Voice says you can make free domestic calls and cheap international calls doesn’t mean that you actually can: in both cases, you need to dial out to Google Voice’s external system in the first place, which means you’re still using your monthly minute allotment. There are ways around this which I’ll discuss later, but Google Voice, as good as it is, isn’t magic.
Discouraged? Don’t be. Google Voice is still well worth you time and effort, and it’s only going to get better. Now, for God’s sake let’s get started already.
The Process
Signing up. This is simultaneously the easiest and most irritating part of Google Voice: It’s still invite only. Lucky for you, “Invite” in this case doesn’t mean you actually have to wait for an individual to select you from the masses; it’s just Google’s way of saying their keeping the signup pace down at manageable levels while the service is still in beta. Just submit your address, after which Google “anticipate[s] that it will be a short wait before you receive your invitation.”
What’s a short wait? My invite took about four days. Some come within 48 hours. At worst, they take about two weeks. Lots of you will have already received your invite, and just not done a whole lot with it—you guys can keep reading—while the rest of you should just bookmark this post, and come back to it once you get your invite. Protip: check your spam filters.
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Ok, hello again, people I was talking to anywhere between two seconds and two weeks ago! How are you? Now that you’ve got your invite, you can log in to your Google Voice Dashboard. It’ll look familiar if you’ve used any Google Service before:
Logging in. Follow your confirmation link, or navigate here. Click around for a while to get a feel for the interface. This is how you’ll manage your phones from now on. It’s liberatingly simple.
Picking your number. You’ll be given a choice of numbers, which you can choose from practically any available area code. Choose wisely: this will be your primary number from here on out. Choosing your first number is free; changing it in the future will cost you $10. Boo, waah, etcetera! But really not a huge deal.
Adding your phones. This is assuming you want to forward a single number to all your phones, which is kind of the point here, so: Go to the Google Voice settings page (up in the upper right-hand corner of the screen. In the first section, called “Phones,” click “Add a Phone” or “Add Another Phone.” Give it a name “My iPhone” and enter its phone number. That’s it.
Now you’ll be given a passcode, which you’ll use to authenticate your existing phone. Clicking “Connect” will call your phone from your Google Voice number, and a friendly robot will ask for you code. Enter it. That’s it!
Setting up your voicemail. Now that the phone is added, it can accept calls directed to your Google Voice number. If the call is ignored, it will forward the voicemail to Google Voice, where it will be stored online. Alternately, if you only want to use Google Voice for voicemail, you can disable the calling feature (by unchecking the box next to the phone), and set up the service to hijack your actual cellphone number’s voicemails—even when the call didn’t get routed through Google Voice.
This is much easier that it sounds: Just click “Activate Google Voicemail” next to your newly-added phone, and enter the number they give you exactly as it’s written, symbols and all. Once you “call” that number, you’ll get some kind of message on your phone. On the iPhone, it looks like this.
Your voicemail has been switched—all you need to do now is set up a quick bookmark in your mobile phone to Google Voice, which provides a functional, if sparse, interface for your Google Voice messages. It’s like visual voicemail, except through your browser. (Or a mobile app, which I’ll get to soon.)
Choosing the rest of your settings. Now you’ll see your phone listed under the “Phones” settings tab. The other tabs contain a few pages of settings for your Google Voice account. How you toggle these is up to you, but here are the most important ones: If you want to forward SMSes to email, you’ll have to enable that in the “Voicemail and SMS” tab; call screening settings are located under the “Calls” tab; and international call credit can be added under the “Billing” tab, from a credit card. Finding your feet. Take some time to experiment with some of Google Voice’s core features now. Place a call using the button at the top left of the Google Voice homepage. Enter your recipient’s number, and choose which of your phones you’d like to place the call with. Google Voice will call your phone first, which upon answering will immediately call your recipient’s phone, which will think it’s getting a call from your new Google Voice number. It might sound odd in writing, but once you see it work, it just kind of clicks. You can also place these calls from the mobile web interface, without a computer. Texting is more direct—you can send those directly from the web interface without any intervention from your phone.
Placing calls. The aforementioned methods is the most obvious, and it will reliably work. It’s a little cumbersome, especially if you’re used to just tapping on a contact and placing a call. Thankfully there are a few more ways to place calls from your phone, and have it routed through Google Voice:
• Apps: This is by far the best way to use Google Voice. Android has an official Google Voice app, as does BlackBerry.These automate the dialing/texting out process, so you don’t need to mess with a web interface—you just opt to make some or all of your calls through Google Voice, and the app takes care of the rest. Windows Mobile has unofficial clients that do the job pretty well, as does the Pre, in the App Catalog. iPhone clients are available, but they’re not approved by Apple: You’ll need to jailbreak your phone and install them from Cydia.
• The call-in method: Simply dial your new Google Voice number from your cellphone or landline, press 2 once it’s connected, then enter the number you want to dial. This is less convenient than the web interface method, even, but it’s vital to the next one:
• The contact method: This is a little cheat to automate the aforementioned process. What you’re doing, basically, is saving your Google Voice number, a pause, the number 2 (which selects “call another phone” from the Google Voice automated menu tree), a pause, then your recipient’s number.
Adding a pause is different on each phone—on the iPhone, for example, you need to save a number as a contact, and in the number editing screen, press the “+*#” button at the bottom left of the keypad. The zero will be replaced with a “pause” button, which when pressed inserts a comma into the number. Google is your friend for this one, though most smartphones make the option available in their respective contact editing screens.
• The 406 method: Have the person you want to text send a message to your Google Voice account. When you receive the message, it will be from a number you don’t recognize, with the area code 406. It will be labeled with the sending contact’s name, and any replies to that number will return to the person who sent them, but the number is completely new. This is a Google Voice alias, which you can use forever: Just save it as part of your friend’s contacts—perhaps as a secondary cellphone or a work number, whatever you can remember—and use it as their primary contact number when call through GV.
Sending Texts. Again, using the web interface is a great way to send texts, as are the mobile apps. But the best solution? The 406 trick listed above works for SMSes too.
The Hacks
As you’ve probably noticed, Google Voice is kind of a loose system—and a system that’s ripe for a little gaming. There are two methods that currently work for getting truly unlimited, free calls over Google Voice. This is where things get really interesting. Interesting in a good way for you; interesting in a terrifying way for the phone companies.
• The Calling Circle Method: You know how some carriers let you designate a few contacts that don’t count toward your monthly allotment of minutes, like T-Mobile MyFaves, or the AT&T A-List? By making your Google Voice number one of your friends, you can filter all your calls through Google, whether they be free domestic calls or cheap international calls. Once your Google number is added to your circle, making free calls is simply a matter of dialing into your Google Voice number and, using Google’s audio menu system, dialing through to your recipient. (The contact method listed above will work too.)
To make incoming calls—including outgoing calls initiated from the Google Voice web interface—free, you’ll need to change your Google Voice settings under the “Calls” tab. Select “Display my Google Voice Number” under the “Caller ID (in)” setting, and you’re good to go. A full setup guide for the calling circle method can be found here.
Note: Designating Google Voice as one of your preferred contacts may be against your carrier’s user policies—check with them if you’re concerned.
• The VoIP method: By signing up for a number with free VoIP service Gizmo5 and adding to to your Google Voice account as a phone, you can place unlimited free calls from your VoIP number to landlines. You can also forward the calls through to Skype, if you’d prefer. This isn’t a solution for mobile phones, but it’s a great way to make yourself an effectively unlimited VoIP landline for free. Lifehacker’s got the whole rundown here. UPDATE: Registrations for Gizmo5 have been closed. Sorry!
Easing the Transition
Lifehacker has assembled a fantastic guide for easing the transition from many numbers to one, covering everything from how to convince people not to call your old numbers, to coping with voice latency.
That’s pretty much it! If you have any tips to tricks for getting the most out fo Google Voice, please drop some links in the comments-your feedback is hugely important to our Saturday How To guides.
And if you have any topics you’d like to see covered here, please let me know. Happy Voicing, folks!
This is site is run by Sascha Endlicher, M.A., during ungodly late night hours. Wanna know more about him? Connect via Social Media by jumping to about.me/sascha.endlicher.
Picking your number. You’ll be given a choice of numbers, which you can choose from practically any available area code. Choose wisely: this will be your primary number from here on out. Choosing your first number is free; changing it in the future will cost you $10. Boo, waah, etcetera! But really not a huge deal.
This is much easier that it sounds: Just click “Activate Google Voicemail” next to your newly-added phone, and enter the number they give you exactly as it’s written, symbols and all. Once you “call” that number, you’ll get some kind of message on your phone. On the iPhone, it looks like this.
Placing calls. The aforementioned methods is the most obvious, and it will reliably work. It’s a little cumbersome, especially if you’re used to just tapping on a contact and placing a call. Thankfully there are a few more ways to place calls from your phone, and have it routed through Google Voice:
Sending Texts. Again, using the web interface is a great way to send texts, as are the mobile apps. But the best solution? The 406 trick listed above works for SMSes too.
