
Some BlackBerrys, spending a little relaxing time off-network. Photo Zitona/Flickr
RIM has decided to compensate its users for last week’s disastrous BlackBerry service outage. How? Free apps, of course. Rumors that it will also send out candy are false.
In order to make amends for the “service interruptions,” which took down BBM, e-mail and pretty much everything else for up to three days last week, RIM will give users free games and utilities. You’ll be able to pick from SIMS 3 and Bejeweled, amongst other games, which will certainly appeal to the stern
business types who still use BlackBerrys.
There’s something for all the school kids who use BBM for free messaging with their friends, too — Vlingo Plus, a virtual assistant, is also on the list.
I kid. It’s a nice gesture from RIM, and the ailing Canadian company will also give its enterprise customer a month of free technical support (or a one month extension if they’re already paying).
But the real damage has been done. RIM positions itself as the serious business company, but outages like this one and previous ones erode trust and might just see corporate customers leaping to frivolous platforms like Android and iOS, which don’t route users’ data through private — and seemingly fragile — networks.
Research In Motion Offers Free Premium Apps to Customers Following Service Interruptions [RIM PR]
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