Finger Fail: Why Most Touchscreens Miss the Point
Posted in: Apple, BlackBerry, capacitive, iPhone, palm, Phones, pre, Today's Chili, touchscreen
You’re not crazy, and neither are we: The touchscreen on the Apple iPhone really is more responsive than the screens on the BlackBerry Storm, the Motorola Droid, the Nexus One and many other phones, even though all of these devices use essentially the same touch-sensing hardware.
Though handset makers buy their touchscreens as components from the same select pool of suppliers, a good touchscreen experience requires more than just hardware. It requires a bit of design alchemy blending software, engineering and calibration for the perfect feel. Few smartphone makers have managed to get that balance right, say experts.
“If you think that no other touchscreen out there is as good as the iPhone, its not all in your head,” says Chris Verplaetse, vice president of the Moto Development Group, a product design and development firm. “It’s like asking what makes a Mercedes door close like a Mercedes door and a Hyundai door close like one though they use the same steel. There’s clearly a difference.”
Variables include engineering details such the calibration of the touch sensor so it can separate the signal from the noise, the quality of the firmware and the level of integration of the touch experience into the phone’s user interface. There are also more difficult-to-quantify things such as as the level of the company’s commitment to making the best touchscreen experience possible.
“Many layers account for the performance of a touchscreen,” says Verplaetse. “But it all comes down to how well the electronics and the mechanical hardware are integrated.”
As cellphones became more powerful, allowing users to surf the internet and check e-mail, handset makers started to add touch capability to their phones. The earliest screens were resistive touchscreens, where two thin metallic layers are separated by a narrow gap. A finger pushing down on the top layer makes contact with the bottom surface and the point of contact is computed by the accompanying electronics.
But resistive touchscreens didn’t make most consumers happy because they weren’t responsive enough — you had to really push and hammer away at the display with your fingernail or a stylus to get it to respond.
The capacitive touchscreen in Apple’s iPhone changed the game, because it’s not pressure-sensitive. Instead, this kind of technology responds to the electrical properties of your skin, not the pressure of your finger, to figure out where you’re touching the screen. For the first time, just a light tap could open an application or a flicking gesture could get the screen scrolling. Best of all, it seemed effortless.
A projected capacitive touchscreen — the kind that’s usually used in phones — has a glass insulator coated with a transparent conductive layer. The layer is etched into a gridlike pattern. When a finger touches the surface of the screen, it distorts the electrostatic field. That can be measured as a change in capacitance. The location of the touch is computed and it is passed on to a software application that relates the touch into actions for the device.
In theory, all capacitive touchscreens should offer consumers the same experience, but they rarely do, says Andrew Hsu, a technology strategist for Synaptics, one of the biggest touchscreen component makers.
“Capacitive touch-based handsets involve a lot of development work and quite a bit of engineering expertise in order to give them their ‘magical’ quality,” says Hsu.
It’s Not Just About Hardware
Smartphone users have no way to measure exactly how well the capacitive sensor system on their phone is actually working. Their perception is based on the feedback they see on the screen, says Hsu. That means a touchscreen could be quite fast and accurate, but if the visual display doesn’t keep up, it won’t feel smooth or responsive.
That’s where well-designed user interfaces and quality firmware come into play.
“Some systems are better at it than others,” says Hsu.
Synaptics ran tests comparing the iPhone touchscreen to the original BlackBerry Storm. They found that the Storm’s touchscreen sensor responded well, which pointed the finger at the underlying firmware.
It’s also a reason why BlackBerry maker Research In Motion was able to fix some of the lag and the bugginess of the screen that reviewers had initially complained about. Subsequent updates to the Storm’s software significantly improved its responsiveness to touch.
Another problem is separating signal from noise, which some phones are better at than others.
A perfectly designed and well-tuned capacitive sensing system would require no pressure to detect the presence of a user’s finger. But to get there, handset makers have to solve what Hsu calls the “needle in a haystack problem.”
The amount of signal that your finger contributes when it touches the sensor is very small compared to the noise already present in the system. To accurately sense it and compute its location requires some software magic.
“Even if you design the entire touchscreen right, once you put it into the device, there’s an impact from other sources that emit electromagnetic interference, such as the wireless unit,” says Hsu.
That’s where an ASIC, or application specific integrated circuit, is needed to measure and amplify the signals. Apple reportedly designed its own ASIC for the iPhone’s touchscreen, while most other companies buy an ASIC from one of the touchscreen chipmakers.
