Steve Ballmer at D8: the video highlights (updated)

Steve Ballmer didn’t say too much at D8 that we haven’t heard him or others at Microsoft say in the past, but he’s always an entertaining and interesting interview, and All Things Digital is upping the videos of Walt’s session with Steve and Ray Ozzie now. Up first is a clip of Steve talking about how Microsoft is getting back into the mobile game and how RIM and Nokia are still formidable competitors, followed by Ray and Steve riffing on the potential of the cloud and how things can get even better for Microsoft. We’ll add more as D’s video people get them up — check back!

Continue reading Steve Ballmer at D8: the video highlights (updated)

Steve Ballmer at D8: the video highlights (updated) originally appeared on Engadget on Thu, 03 Jun 2010 18:11:00 EDT. Please see our terms for use of feeds.

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Did the tablet kill the smartbook?

Lenovo’s Skylight has been delayed, and news on smartbooks in general has evaporated. What’s become of last year’s short-lived trend-word? Is the iPad the culprit?

Inside CNET Labs Podcast 95: ‘Over 5000–‘

"Get Bill Gates in here!"

(Credit:
Paramount)

We start low this week with a sad story about Foxconn and more specifically, Foxconn’s employees. We achieve a disposition that’s definitely humorous, but respectful. I hope.

Dong laments Apple’s ascension over Microsoft to the top of the …

Originally posted at Inside CNET Labs Podcast

HP says it’s in the smartphone market, after all

HP CEO Mark Hurd certainly caused a few sad faces yesterday when he told investors and analysts that HP “didn’t buy Palm to be in the smartphone business,” and now the company is trying to walk that back a little — rest easy, folks, because there are definitely more webOS smartphones on the way. Apparently what Hurd was really trying to say was that HP is excited about using webOS as the foundation for all types of smaller web-connected devices, and smartphones are just a part of that universe — a part HP intends to pursue. Phew. Now, can we see these new webOS devices, please? Here’s the full statement from HP:

When we look at the market, we see an array of interconnected devices, including tablets, printers, and of course, smartphones. We believe webOS can become the backbone for many of HP’s small form factor devices, and we expect to expand webOS’s footprint beyond just the smartphone market, all while leveraging our financial strength, scale, and global reach to grow in smartphones.

HP says it’s in the smartphone market, after all originally appeared on Engadget on Thu, 03 Jun 2010 17:57:00 EDT. Please see our terms for use of feeds.

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Mac mini supply said to be dwindling, world wonders ‘why?’

Need a bit more evidence that Apple has some new Mac minis on the way? Then look no further than Apple Insider, which says that it has “verified four times over” that current Mac mini supplies are running dry, and that new models are all but a certainty. Adding further weight to the story is the fact that these aren’t simply reports of delays here and there, but reports from large buyers like educational institutions who say that they’ve either been advised not to place bulk orders for Mac minis or had their orders pushed back — in one case to an exact date of June 14th. Needless to say, that all seems to line up nicely, and sounds more than a little familiar. Maybe too familiar?

Mac mini supply said to be dwindling, world wonders ‘why?’ originally appeared on Engadget on Thu, 03 Jun 2010 17:37:00 EDT. Please see our terms for use of feeds.

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Tale of two versions of ‘Life’ on Blu-ray

Two competing Blu-ray versions of the BBC’s impressive “Life” series have hit stores. The one narrated by naturalist David Attenborough is handily beating the one narrated by Oprah Winfrey, who is taking her knocks on Amazon.

AT&T apologizes to customer warned off emailing the CEO: ‘This is not the way we want to treat customers’

AT&T’s Executive Response Team certainly caused a little controversy yesterday after it warned reader Giorgio Galante that sending another email to AT&T CEO Randall Stephenson would result in a cease and desist letter, but apparently it was all just a mistake — Giorgio tells us that he’s received a sincere apology from an AT&T senior VP, who took responsibility for the mixup. Apparently the cease and desist warning came about due to bad reading of AT&T internal policy — Giorgio was told the rep who made the call is “not having the best of days today” — and AT&T tells us it’s reviewing its procedures to make sure it doesn’t happen again.

As for Giorgio, he says AT&T’s rep sincerely listened to his concerns about the new data plan pricing schemes and that he’s accepted the company’s apology, but ultimately he’s decided to switch over to Sprint and the EVO 4G anyway. That’s to be expected, we suppose — and we’d say next time Randall might do well to use up a few bytes of his 2GB limit and write back to a dissatisfied customer. Here’s AT&T’s official statement on the matter:

We are apologizing to our customer. We’re working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed. Because of this incident, we are reviewing our entire process to ensure a situation like this does not happen again.

AT&T apologizes to customer warned off emailing the CEO: ‘This is not the way we want to treat customers’ originally appeared on Engadget on Thu, 03 Jun 2010 17:14:00 EDT. Please see our terms for use of feeds.

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ATT Responds to Customer E-Mail With Legal Threat

If you e-mail Apple’s CEO, there’s a chance you’ll get a personal reply from Steve Jobs himself. But what happens if you write AT&T’s CEO? One inquiring customer received a legal threat.

“I want to first thank you for the feedback,” said a member of AT&T’s executive response team, in a voicemail recording posted on the recipient’s blog. “Going forward I want to warn you that if you continue sending e-mails to Randall Stephenson a cease-and-desist letter will be sent to you.”

The voicemail was in response to an e-mail that customer Giorgio Galante sent to AT&T CEO Randall Stephenson. In his letter (the second sent in two weeks), Galante accused AT&T of squeezing more money out of its customers with its new tiered data structure, which killed off the unlimited data plan.

“I don’t think even Steve Jobs can spin 2 GB for $25/month as a good thing for the consumer,” Galante wrote.

AT&T’s notoriety has increased in conjunction with the growing popularity of the iPhone. Ever since the launch of the iPhone 3G in 2008, many customers have quibbled about the carrier’s network performance, listing complaints about dropped calls, spotty coverage and other issues. The latest complaint is related to AT&T’s new data pricing structure, offering customers a choice between a 2-GB plan for $25 per month or 200 MB for $15 per month. The previous all-you-can-eat, unlimited data plan has been removed, though current AT&T customers can continue with that plan.

An AT&T spokesman on Thursday said the company was apologizing to Galante.

“We are apologizing to our customer,” the spokesman said in a statement. “We’re working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed.”

“I can say that because of this incident, we are reviewing our entire process to ensure a situation like this does not happen again,” the spokesman said.

Stephenson’s executive response team did not immediately respond to an e-mail inquiry from Wired.com, nor did Stephenson himself.

As of this writing, Wired.com has not received any cease-and-desist letters from AT&T, either.

Photo: Jason-Morrison/Flickr


Adobe AIR getting native Android app compilation

Sound familiar? That’s right: Adobe’s looking to move some of the same technologies it developed for Flash-to-iPhone app compilation over to Android, where we imagine the company will be meeting a much more receptive audience. AIR — part of the Flash portfolio of products — now has a native Android app feature in beta, letting you pump out .apk files from code written in ActionScript 3. Adobe’s targeting a release “by the second half” of the year, so this shouldn’t take too long to go gold… not to say there aren’t perfectly good ways of pumping out Android apps in the meantime, but this should make it a little less painful for seasoned Flash guys to port their stuff.

[Thanks, bono]

Adobe AIR getting native Android app compilation originally appeared on Engadget on Thu, 03 Jun 2010 16:47:00 EDT. Please see our terms for use of feeds.

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LG’s edge-lit local dimming LED goes astray

Some buyers might appreciate its design and features, but the picture quality of the LG LE5500 lags behind other local-dimming LED-based LCDs.