iPhone 4 pre-orderers overwhelm servers, world on the brink of ending

Look up at the sky — is it falling? It sure seems as if that kind of doom is imminent, at least if this whole iPhone 4 pre-order situation is any indication of future tragedy. We’ve received hundreds of tips this morning from friends near and far that iPhone 4 pre-orders aren’t going through, though a few of us here on staff were able to get a confirmation during the wee hours of the morning. From AT&T in the US to O2 over in the UK, it seems that just about everyone ambling to get their name on a future iPhone 4 is experiencing a great deal of frustration. AT&T’s servers seem to be completely hosed here in America, and since Apple’s own online order process has to ping those to check on your contract status, neither option is… um, working. Those who decided to line up at a local store are facing similar issues; employees aren’t even able to fully process pre-orders in store due to systems being overwhelmed, and no one seems to exactly know when things will be back to normal. And you thought the most enraging part of this was the inability to select a white model. Let us know how your experience has been in the poll and comments below, won’t you?

Update: So, it sounds like Best Buy is taking pre-orders (even for white units), but chances are remarkably high that you’re not actually getting in any line. Still, it’s a working option for the moment. In other news, the Apple Store app is seeming to allow iPhone 4 orders, but it looks as if they’re reserving off-contract phones (read: full price ones), so we’d only recommend this avenue if you enjoy things like “arguing about contract dates” and “yelling at brick walls.” We’re guessing you’ll be doing both on the 24th.

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iPhone 4 pre-orderers overwhelm servers, world on the brink of ending originally appeared on Engadget on Tue, 15 Jun 2010 11:56:00 EDT. Please see our terms for use of feeds.

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HTC EVO 4G and Droid Incredible suffering from unresponsive screen issues

Uh oh: on top of reports that the EVO 4G suffers screen-detachment issues, we’re also starting to hear that the touchscreen sensor is inconsistent, particularly when the phone isn’t grounded. We’ve seen more than one report and video purporting to show the EVO’s touchscreen failing to smoothly register touches when the phone isn’t being handheld (and thus grounded). We haven’t been able to reproduce the issues ourselves, but trust us when we say we’ve heard from enough unhappy EVO owners to believe that the problem is real. What’s more, there’s also an older video showing the same problem on three different Droid Incredibles, which obviously shares strong family ties to the EVO. We’ve pinged HTC, we’ll let you know what we hear — for now, get your sad faces on and watch the videos after the break.

[Thanks to everyone who sent this in]

Continue reading HTC EVO 4G and Droid Incredible suffering from unresponsive screen issues

HTC EVO 4G and Droid Incredible suffering from unresponsive screen issues originally appeared on Engadget on Mon, 14 Jun 2010 12:22:00 EDT. Please see our terms for use of feeds.

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HTC Pushes Out Fix for Evo 4G Storage Glitch

HTC and Sprint are moving fast to fix a storage card-related bug that left some early users of the Evo 4G smartphone frustrated.

As Wired reported Thursday, a problem with the 8-GB MicroSD card that ships with the HTC Evo returned error messages to some people when they tried using the phone’s camera app. The bug also prevented some people from saving files and documents to the card.

HTC has started pushing out a software fix to current and new Evo users, the same day the phone goes on sale at all Sprint stores.

HTC spokesman Keith Nowak confirmed that the updates started streaming out Friday morning so “anyone who currently has an HTC EVO 4G and people who are lining up to buy it today should not experience the issue.”

HTC and Google gave about 5,000 of the devices to attendees at Google’s developer conference two weeks ago, which is how many early users discovered the problem.

The Evo has been a much anticipated phone because of its position as the first 4G smartphone. HTC and Sprint unveiled the Evo in May. The feature-packed gadget has a huge 4.3-inch touchscreen, 1-GHz Snapdragon processor, a front-facing 1.3-megapixel camera for video conferencing and a 8-megapixel camera for shooting photos and videos. (Evo’s MicroSD card has been manufactured by SanDisk.) Evo runs the 2.1 version of the Android operating system, and costs $200 with a two-year contract. Despite poor battery life, the phone has gathered positive reviews.

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Photo: (closari/Flickr)


HP Envy 15 said to be suffering from blank screen issues, lousy webcam

We can’t say we experienced the problem during our time reviewing the HP Envy 15 (though we certainly had some other issues with it), but a sizable number of users have been reporting a persistent problem with the laptop’s display randomly going blank. That’s apparently so far gone unremedied by any number of driver updates, with the only “fix” being a forced reboot of the computer. Also problematic is an issue some folks are reporting with the laptop’s webcam, which apparently has an odd tendency to only work properly under fluorescent lighting — move under an incandescent light and everything takes on a distinct purple hue. Head on past the break for a vivid example of that problem, and hit up the source link below for all nineteen pages of complaints about the blank screen issue.

[Thanks, Kasper]

Continue reading HP Envy 15 said to be suffering from blank screen issues, lousy webcam

HP Envy 15 said to be suffering from blank screen issues, lousy webcam originally appeared on Engadget on Thu, 20 May 2010 17:33:00 EDT. Please see our terms for use of feeds.

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Apple iPad Dock Connector to VGA Adapter not accomplishing the simplest of tasks

Look, there’s no arguing that Apple charges a boatload for its first-party adapters, and this isn’t the first time that one of those overpriced dongles has caused an uproar (Mini DisplayPort to Dual-Link DVI Adapter, anyone?). But when the company trots out an iPad Dock Connector to VGA Adapter and promises to enable users to “see their videos and slideshows on the big screen,” it should probably make a few clarifications. Instead, more than a handful of consumers are revolting over on Apple’s own webstore, noting that any video laced in any type of DRM (iTunes flicks and Netflix streams included) won’t output at all. Contrary to popular belief, this adapter doesn’t actually mirror the iPad’s display, which is fairly absurd in our eyes — teachers are even stating that Apple’s own Pages and Keynote apps won’t output via the dongle, making this effectively worthless for blowing up presentations for all to see. We (sort of) get the DRM thing, but not including support in your own presentation app? Unacceptable. A tipster has noted that Apple informed him that “it’s up to the app makers to enable the video out function,” so we suppose all that’s needed to solve a lot of controversy is for some switch to be flipped in some direction. Any other hang-ups with this thing that the world should know about? Drop ’em in comments below.

[Thanks, Tony]

Update: A few tipsters have noted that Keynote does in fact work here. Here’s a growing list of what does and doesn’t work with the adapter.

Apple iPad Dock Connector to VGA Adapter not accomplishing the simplest of tasks originally appeared on Engadget on Mon, 26 Apr 2010 16:49:00 EST. Please see our terms for use of feeds.

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Google ‘no longer investigating’ fix for Nexus One 3G issues, advises ‘changing your location’

Looking back through our archives, you’ll find plenty of user dissatisfaction with the 3G reception on Google’s Nexus One. Blamed alternately on T-Mobile’s inferior 3G coverage and on software bugs, the problem was expected to be banished with an over-the-air update in early February. The update came, but the trouble also stayed. It might now be time to finally lay those last lingering hopes for rectification to rest, as Google has directly responded to calls for a bigger and better OTA patch by explaining that it’s no longer working on “further engineering improvements.” That’s a pretty conclusive sign that the problem is in the hardware, particularly when you peruse the support thread in question and the reception comparisons users have been doing with other handsets. Well, at least you know for sure now.

[Thanks, Ryan]

Google ‘no longer investigating’ fix for Nexus One 3G issues, advises ‘changing your location’ originally appeared on Engadget on Thu, 22 Apr 2010 03:29:00 EST. Please see our terms for use of feeds.

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Dost thine iPad trouble thee?

You know us, we like to keep an ear to the ground and, while our own iPads have been purring along with no more than the occasional crashed app, we’re hearing others have not been so fortunate. A number of persistent issues have been reported by anxious iPadites across the USA, including weak or intermittent WiFi signal, overheating, broken PDF exports from Pages, and the iPad completely forgetting your network settings and password. So we figured what better way to see how widespread these problemos are than to ask the collective Engadget brain trust? Have you experienced any of these symptoms? Found a fix? Returned the iPad, bought a skateboard, and started a new gadget-free lifestyle? Vote in the poll, pretty please, and drop by in the comments to let us know how it’s working out for you.

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[Thanks to everyone who sent this in]

Dost thine iPad trouble thee? originally appeared on Engadget on Tue, 06 Apr 2010 17:50:00 EST. Please see our terms for use of feeds.

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Apple iPad charging woes: USB hubs, non-Macs and weak ports not rejuvenating

Heads-up, iPad owners (or to-be owners, as it were) — the same devices you currently use to juice up your iPod touch or iPhone may not work on your fancy new tablet. Consumer Reports, TUAW and our own Chris Ziegler have confirmed that their powered USB hubs wouldn’t charge the iPad, and we’re even seeing reports that some Wintel rigs won’t either. The only sure bets right now are Apple computers and your nearby AC outlet, leaving iPad owners with fewer options when it comes to topping off that battery when away from your abode. We’re pretty certain this all boils down to the iPad requiring more power than most powered USB ports are designed to give, but it’s still something to keep in mind. So, any of you early adopters finding that your own powered USB hub or non-Mac does rejuvenate the iPad? Let us know in comments below.

Update: Macworld has a nice explaination of the whole situation. Looks like tablets just require more power to charge than smartphones — who woulda thunk it?

Update 2: And now Apple has come right out with a support article — head on over to see what it recommends.

Apple iPad charging woes: USB hubs, non-Macs and weak ports not rejuvenating originally appeared on Engadget on Sat, 03 Apr 2010 15:14:00 EST. Please see our terms for use of feeds.

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Modern Warfare 2 map update leaves Xbox Live in a world of hurt

We’ve held off as long as possible, but the tips just keep flooding in — Xbox Live has a problem, and evidently it’s a rather noticeable one. Word on the street has it that a new Modern Warfare 2 map update has made a number of Xbox Live features unusable, including online MW2 gameplay. We’re also hearing that the Xbox Live Marketplace is off-and-on, and even Microsoft admits that quite a few other things are acting quirky. The good news is that a fix is on the way, so we’d suggest grabbing that lunch you’ve been denying yourself and trying again later. Hey, aren’t you supposed to be working right now, anyway?

P.S. – Let us know if you’re running into any issues in comments below, cool?

Update: Things seem to be working their way back to normal. Phew.

[Thanks to everyone who sent this in]

Modern Warfare 2 map update leaves Xbox Live in a world of hurt originally appeared on Engadget on Tue, 30 Mar 2010 13:28:00 EST. Please see our terms for use of feeds.

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Amazon’s frustration-free packaging is anything but for hard drives

It’s all well and good to cut corners when you’re ridding durable, miniature electronics of their brittle plastic clamshells — but this time, Amazon’s “Frustration-Free Packaging” initiative has gone too far. The company’s shipping computer hard drives in the stuff. According to dozens of irate customers, Western Digital hard drives shipped by the e-tailer over the past several months have arrived in damaged cardboard containers, thin layers of bubble wrap, or even loose in a simple electrostatic discharge bag without an ounce of padding to keep them from harm. And while some buyers shipped them back immediately when they saw what had happened, many who tried them anyhow found their magnetic storage dead on arrival. While we’re not certain whether Western Digital or Amazon was at fault for placing the drives on the “frustration-free” list in the first place (Seagate drive buyers haven’t reported similar issues), Gadget Lab reports that Amazon is aware of the problem, and already working to ensure future (lack of) packaging avoids causing more frustration than it’s worth. Read the horror stories with pics at our source links below.

Amazon’s frustration-free packaging is anything but for hard drives originally appeared on Engadget on Tue, 30 Mar 2010 05:27:00 EST. Please see our terms for use of feeds.

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